Roger Rathbun | Page 8

Lack of professionalism I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and fro I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and from there it has been nothing but issue after issue. After several months of back and for with the service department, sales manager and one owner, they agreed to a buy back with GMC. After I let them know I was not comfortable going into a same type vehicle I previously purchased, they demanded, I returned the loaner that they agreed I could driver, due to the safety issues they could not fix in may SUV until I get a new car and that they would not move forward with the deal. When I explained to them that this was not acceptable and that they were putting my family in danger both sales managers stated the owner said he did not care, I needed to figure it out on my own. I had to take a car that they documented was unsafe for the road out of their lot and return a car they said was safe. When I brought the SUV home I noticed the side step in the passenger side was loose and could come of at any time when I drive it. The dealership is not worth mine or anyone else is business. They are civil if you do what they want. I do not trust them at all. I have heard about dealerships giving people a hard time but not to the extend or magnitude that this dealership has. I can not believe the positive reports give. More

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New 2016 Truck Purchase I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with me as I decided and test drove several trucks and asked lots of questions. In the end I decided on one they had on the lot. Josh worked with me to get the deal that I wanted with Roger Rathbun. After the deal was done there were several outstanding options that needed to be completed that I wanted. Both Josh and Roger ordered the equipment and had it there a few days later. They arranged for a loaner truck for my use while mine was in the shop being taken care of for a few days. They checked in with me and Josh personally made sure everything was completed as I had requested. Roger called me to inform me that a recall from GM had just come out and that he would make sure that was completed before they gave the truck back to me as well. I had a question concerning the loan about a week after I made the purchase, after I left a voice mail I wondered if he would return the call since the deal was done and over with. Darren Schwartz quickly returned my voice mail and answered my questions. I was completely happy with my new purchase experience to date! Thank you Josh. More

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Beyond Estatic Vin is by far the best salesman I have ever dealt with! He is so thorough and helped me make the best decision possible for me! He is super profession Vin is by far the best salesman I have ever dealt with! He is so thorough and helped me make the best decision possible for me! He is super professional and I would highly recommend him to anyone looking to buy or lease their next vehicle. Roger and Darren made the paperwork process super smooth and were also super friendly. More

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Acadia purchase Roger was helpful locating the vehicle I wanted quickly. Leasing process was quick and easy. Competitive pricing. I would recommend Northwest Hills Roger was helpful locating the vehicle I wanted quickly. Leasing process was quick and easy. Competitive pricing. I would recommend Northwest Hills to family and friends. More

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