Roger Rathbun | Page 7

I am still waiting for my title of ownership of my new GMC Sierra since March 2016. Is there anyone who can help? Frank and Claudia Sierra since March 2016. Is there anyone who can help? Frank and Claudia More

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Got just what I wanted I came in looking to make decisions quick, but wanted to make sure I got a great price and the vehicle I wanted. Even though they had a tremendous in I came in looking to make decisions quick, but wanted to make sure I got a great price and the vehicle I wanted. Even though they had a tremendous inventory, they didn't have exactly what I wanted on the lot but they quickly got in two option within days. Vin and his team kept things moving along with quick easy negotiation and then all of a sudden I was done and out of the lot with the exact GMC Sierra I wanted and at the price I wanted. Thanks Vin and the Northwest Team. More

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Got what was needed with in an extremely timely manner. Needed a work truck for my business fast and other dealerships made the financing end of it complicated and could not provide reasonable interest rate Needed a work truck for my business fast and other dealerships made the financing end of it complicated and could not provide reasonable interest rates. In addition Northwest Hills had a better selection of vehicles available at the dealership to choose from compared to other local dealerships. Was able to find what I was looking for and get it fast. Vin Kjersgaard was the sales associate that I worked with and he was extremely helpful and understanding. Darren Schwartz did a fantastic job on his end on getting the financing desired. More

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Vehicle Purchase Process I have had a positive experience with this dealership. The sales associate, Josh, Root was knowledgeable, courteous and very helpful in general. His I have had a positive experience with this dealership. The sales associate, Josh, Root was knowledgeable, courteous and very helpful in general. His explanation as to the details of the vehicle was excellent. Roger Rathbun was crucial to completing the process and Darren Schwartz extremely efficient with the financial process. All in all a positive experience. More

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Purchase of 2016 Chevrolet Sonic My experience dealing with the staff was extremely good. There was no pressure and they were very accommodating in finding the vehicle that had every My experience dealing with the staff was extremely good. There was no pressure and they were very accommodating in finding the vehicle that had everything we were looking for in the vehicle. More

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Great & Friendly Service! My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood every My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood everything before leaving. I had a lot of questions and she had all the answers for me! I was in there almost everyday for about a week before I finally purchased the car and each day I had new questions for her that she answered without a problem at all. Lindsey made me feel comfortable in buying this car without any pressure to buy! I talked with a few other of the staff & customer service while I was there such as Roger and Darren and they were nothing but helpful! The staff is very down to earth and made my purchase a breeze! If I could, I would like to thank everyone at Northwest Hills for making my visit & purchase an enjoyable one! For I am surely glad I chose them! More

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Lack of professionalism I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and fro I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and from there it has been nothing but issue after issue. After several months of back and for with the service department, sales manager and one owner, they agreed to a buy back with GMC. After I let them know I was not comfortable going into a same type vehicle I previously purchased, they demanded, I returned the loaner that they agreed I could driver, due to the safety issues they could not fix in may SUV until I get a new car and that they would not move forward with the deal. When I explained to them that this was not acceptable and that they were putting my family in danger both sales managers stated the owner said he did not care, I needed to figure it out on my own. I had to take a car that they documented was unsafe for the road out of their lot and return a car they said was safe. When I brought the SUV home I noticed the side step in the passenger side was loose and could come of at any time when I drive it. The dealership is not worth mine or anyone else is business. They are civil if you do what they want. I do not trust them at all. I have heard about dealerships giving people a hard time but not to the extend or magnitude that this dealership has. I can not believe the positive reports give. More

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New 2016 Truck Purchase I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with me as I decided and test drove several trucks and asked lots of questions. In the end I decided on one they had on the lot. Josh worked with me to get the deal that I wanted with Roger Rathbun. After the deal was done there were several outstanding options that needed to be completed that I wanted. Both Josh and Roger ordered the equipment and had it there a few days later. They arranged for a loaner truck for my use while mine was in the shop being taken care of for a few days. They checked in with me and Josh personally made sure everything was completed as I had requested. Roger called me to inform me that a recall from GM had just come out and that he would make sure that was completed before they gave the truck back to me as well. I had a question concerning the loan about a week after I made the purchase, after I left a voice mail I wondered if he would return the call since the deal was done and over with. Darren Schwartz quickly returned my voice mail and answered my questions. I was completely happy with my new purchase experience to date! Thank you Josh. More

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Beyond Estatic Vin is by far the best salesman I have ever dealt with! He is so thorough and helped me make the best decision possible for me! He is super profession Vin is by far the best salesman I have ever dealt with! He is so thorough and helped me make the best decision possible for me! He is super professional and I would highly recommend him to anyone looking to buy or lease their next vehicle. Roger and Darren made the paperwork process super smooth and were also super friendly. More

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Acadia purchase Roger was helpful locating the vehicle I wanted quickly. Leasing process was quick and easy. Competitive pricing. I would recommend Northwest Hills Roger was helpful locating the vehicle I wanted quickly. Leasing process was quick and easy. Competitive pricing. I would recommend Northwest Hills to family and friends. More

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