Roger was great with explaining everything to me and
making sure I was comfortable the entire time I waited for my oil change to get done. Couldn’t recommend this dealership more.
making sure I was comfortable the entire time I waited for my oil change to get done. Couldn’t recommend this dealership more.
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by Sean C Bromfield
Service Price Transparency
Excellent as always, appreciate the frequent
communication on status of vehicle. Quick turnaround time on vehicle as well.
communication on status of vehicle. Quick turnaround time on vehicle as well.
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by kait678
Service Price Transparency
Prompt, delivered as promised, professional.
Roger kept me informed via text which I appreciated very much.
Roger kept me informed via text which I appreciated very much.
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by bjdavis418
Service Price Transparency
Mar 31, 2024 -
Napleton's Auto Park of Urbana responded
Here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
Wish you had a better prepaid maintenance plan.
Don't require 15 words blah blah
Don't require 15 words blah blah
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by amytty1950
Service Price Transparency
Mar 30, 2024 -
Napleton's Auto Park of Urbana responded
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Roger and Todd in the service department were very
helpful both on the phone and in person.
helpful both on the phone and in person.
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by Mp
Service Price Transparency
Mar 28, 2024 -
Napleton's Auto Park of Urbana responded
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Roger and Todd were so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Bad news delivered in a kind way, effort above and beyond
to find a way to reduce cost. Friendly and cheerful greetings aratll levels.
Best of all, i can drive again!
to find a way to reduce cost. Friendly and cheerful greetings aratll levels.
Best of all, i can drive again!
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by danfreemanca@gmail.com
Service Price Transparency
Mar 28, 2024 -
Napleton's Auto Park of Urbana responded
Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I appreciated the ease in scheduling my first appointment
online and once I got there all of the attention from entering the service area to end of the appointment was great. My service advisor Roger Viti wa
online and once I got there all of the attention from entering the service area to end of the appointment was great. My service advisor Roger Viti was a pleasure to meet and work with.
My service was completed to my satisfaction. I will continue working with Napleton’s as needed.
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by celeste73
Service Price Transparency
Mar 27, 2024 -
Napleton's Auto Park of Urbana responded
Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
The staff are very helpful and wonderful.
I always have a great experience when I arrive
I always have a great experience when I arrive
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by Cristina
Service Price Transparency
Mar 27, 2024 -
Napleton's Auto Park of Urbana responded
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
They are always pleasant to talk to, explain what is
needed, the shuttle service is a big plus
needed, the shuttle service is a big plus
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by Taco
Service Price Transparency
Mar 23, 2024 -
Napleton's Auto Park of Urbana responded
Hi Taco, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Roger Viti is an excellent customer service agent.
He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting.
He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting.
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by tzernich
Service Price Transparency
Mar 22, 2024 -
Napleton's Auto Park of Urbana responded
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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