Roland Maecha | Page 10

Professional attentive and pleasurable Lauren is the ultimate professional and is easy to talk with. She made the entire experience easy and quick. She went out if her way to meet all of my Lauren is the ultimate professional and is easy to talk with. She made the entire experience easy and quick. She went out if her way to meet all of my needs I will recommend her to anyone I know that needs a vechile and I will be going back to her when I need another one More

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MoparMike Mopar Mike lives up to his name! Mr. Mersch exemplified excellent customer services due to his Knowledge and background. Thank you for making my buy s Mopar Mike lives up to his name! Mr. Mersch exemplified excellent customer services due to his Knowledge and background. Thank you for making my buy such an easy and stress free process! I already have a referral that may head your way next! Thank you for all you do and will continue to do! Mopar Mike is the way to go! One Happy Customer, Adiaha Ross =) More

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Quick & easy Friendly staff with no pressure, Saleperson was knowable and helpful with my concerns. Showroom was inviting and without any hassles from salespersons Friendly staff with no pressure, Saleperson was knowable and helpful with my concerns. Showroom was inviting and without any hassles from salespersons while looking at the various models. More

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Great Guy and easy to deal with Tony assisted me with purchasing a Jeep Wrangler and a Jeep Grand Cherokee while I maintained a tight budget. Within 3 weeks Tony was able to find th Tony assisted me with purchasing a Jeep Wrangler and a Jeep Grand Cherokee while I maintained a tight budget. Within 3 weeks Tony was able to find the exact vehicles I needed and most importantly within the budget I provided to him. Tony will be my recommended salesman to anyone looking to purchase at Nielsen Dodge and I look forward to dealing with him when I purchase additional vehicles. More

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Worst service ever experienced, period. Bunch of incompetent people and broken system running the place. Was there first thing in the morning per scheduled appointment. Later was told the ca Bunch of incompetent people and broken system running the place. Was there first thing in the morning per scheduled appointment. Later was told the car is ready to pick up in late afternoon. Arrived on time for pick up. First they lost my file/ work order and staff running around looking totally lost. After 20 min they finally find the paperwork but I was told nothing being done to it at all. Give me the excuse that the shop is so back-up blah blah blah..... and not even apologize for it. So I am wasting almost the whole day without my car and got nothing done. Totallly unacceptable! More

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Excellent This is my 8th car that I've leased from Nielsen Dodge. Tony Infantino has been my Sales Mgr. and has provided excellent service. He took time to ensu This is my 8th car that I've leased from Nielsen Dodge. Tony Infantino has been my Sales Mgr. and has provided excellent service. He took time to ensure that everything I asked for in a car was provided. Tony is very friendly and professional. I have sent my daughter and two sisters to Tony to lease their cars at different times and they too have agreed when buying or leasing they only want to work with Tony. Thanks for all you've done Tony in making my experience wonderful. More

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Top of the line customer service! This is my second purchase from Nielsen. Alexandra Elder is the best! She works so hard to ensure you have the car you want at a price point that's This is my second purchase from Nielsen. Alexandra Elder is the best! She works so hard to ensure you have the car you want at a price point that's within your budget. She is prompt and responsive to texts and phone calls and takes great care of you while you are at the dealership. I really didn't think I was going to be able to get the car I wanted because of my budget, but Lexy worked hard on my behalf and I was able to get a great car! Terry in Finance was so considerate and caring, which made the paperwork part of the transaction a whole lot less annoying! :) Roland in service is one of Nielsen's best kept secrets. He takes customer service very seriously and there is nothing he won't do to ensure you have a pleasant experience and your service needs are met. I highly recommend Nielsen to anyone looking to purchase a new car. Keep up the good work guys! More

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Very helpful, courteous staff. Roland goes out of his way to Very courteous and helpful staff. Roland always assists and helps me. Takes time to explain and goes over price and work completed. Overall I feel co Very courteous and helpful staff. Roland always assists and helps me. Takes time to explain and goes over price and work completed. Overall I feel comfortable bringing my car in for service More

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Exceptional customer service all around. NIelsen became my dealership of choice after I became dissatisfied with the dealership of my original sale. Roland Maecha in service was patient, atte NIelsen became my dealership of choice after I became dissatisfied with the dealership of my original sale. Roland Maecha in service was patient, attentive and professional each and every time I bought my 2015 Jeep in for service.This is a vehicle that I experienced transmission problems with as a drove it home brand new and was eventually involved in a national recall.Nielsen service and Roland were great and eventually resolved the problem.At the end of the lease for this vehicle, Joe Alfano went out of his way to accommodate me and facillitated the return of this vehicle at the end of the lease through Nielsen even though they were not the dealer or origin. I even got a ride home! Great dealership, because they know how to do customer service.I highly recommend it to anyone shopping for a Chrysler. More

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GREAT FEELS GOOD TO BE TREATED WITH RESPECT, NOT LIKE A CHILD. GTRAT KNOWLEDGE OF CARS AND TAKES THE TIME NEEDED. IT WILL NOT COST ANYONE MORE TO SMILE AND FEELS GOOD TO BE TREATED WITH RESPECT, NOT LIKE A CHILD. GTRAT KNOWLEDGE OF CARS AND TAKES THE TIME NEEDED. IT WILL NOT COST ANYONE MORE TO SMILE AND BE FRIENDLY. More

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