Roland Maecha | Page 10

I wish I could give Roland more than 5 stars, he is just outstanding. Roland is always helpful, professional and makes sure everything goes smoothly. outstanding. Roland is always helpful, professional and makes sure everything goes smoothly. More

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5 weeks for a transmission!!! Rude service! I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life wa I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life warranty which they honored but then gave me misinformation in the rental situation. Warranty covers only five days of rental which they then told me that they would work out with Chrysler since there were massive delays in diagnosing the vehicle and approve of warranty work. I verified to make sure that this was the case as I would have made other arrangements if this wasn’t so. Two weeks into the waiting for Chrysler to approve the transmission replacement I called and never got a return call in the same day. I asked again about the rental coverage as it was clearly beyond my control and they told me to call Chrysler directly. I did in which Chrysler corporate told me that the dealer has to talk directly to Chrysler. I told the service rep this and he said that they were wrong on it was my job to settle this. This went on for another 4 CALLS!!! Back and forth with me, the customer, troubleshooting the rental car coverage issue. During week 4, I called again to check on the status of the car and what this dealership does consistently is never have a rep or manager available. They just automatically forward you to the voicemail or have the receptionist answer the question for them. They proceeded to tell me the car was gonna be ready on a Tuesday so my wife showed up to pick up the car to find out after she unloaded the car seats and my children that the car wasn’t actually ready but the service rep failed to call myself or my wife to let us know. At this point I spoke to The Service manager who insisted the car would be ready on the following Friday, which it was, I then explicitly asked him about the rental coverage AGAIN and he said not to worry about it. I go to pick up the car on Saturday and I had no bill and Returned the rental and received a zero dollar bill. At this point I thought everything was OK until a week later I get a charge for $875 for the 21 day additional rental in which Nielsen Dodge/Chrysler said they would explicitly cover. I called and of course could not get any service rep or manager to speak to and was told by the receptionist that the service manager said I knew about this and it was my problem. This experience has not only lead me to never use this dealership again but I also wouldn’t buy a Chrysler if they were giving them away for free. I do not recommend this dealership to buy a car or get your car serviced as they clearly are not on the customers side. Even simple phone interactions are always rude, for example, if a customer calls and you have to put them on hold instead of saying “May I please you on a brief hold” and wait to have the phone caller give an answer they just tell you to hold and immediately put you on hold without letting you answer. Basic common courtesy that this dealership truly doesn’t care about. More

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review of Nielsen Dodge The salesman Elias Guadarrama and sales manager Mark Rizzolo were terrific. The no pressure attitude and easy going personalities made shopping and ev The salesman Elias Guadarrama and sales manager Mark Rizzolo were terrific. The no pressure attitude and easy going personalities made shopping and eventually buying a car there stress free. This is how car shopping should be! More

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Professional attentive and pleasurable Lauren is the ultimate professional and is easy to talk with. She made the entire experience easy and quick. She went out if her way to meet all of my Lauren is the ultimate professional and is easy to talk with. She made the entire experience easy and quick. She went out if her way to meet all of my needs I will recommend her to anyone I know that needs a vechile and I will be going back to her when I need another one More

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MoparMike Mopar Mike lives up to his name! Mr. Mersch exemplified excellent customer services due to his Knowledge and background. Thank you for making my buy s Mopar Mike lives up to his name! Mr. Mersch exemplified excellent customer services due to his Knowledge and background. Thank you for making my buy such an easy and stress free process! I already have a referral that may head your way next! Thank you for all you do and will continue to do! Mopar Mike is the way to go! One Happy Customer, Adiaha Ross =) More

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Quick & easy Friendly staff with no pressure, Saleperson was knowable and helpful with my concerns. Showroom was inviting and without any hassles from salespersons Friendly staff with no pressure, Saleperson was knowable and helpful with my concerns. Showroom was inviting and without any hassles from salespersons while looking at the various models. More

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Great Guy and easy to deal with Tony assisted me with purchasing a Jeep Wrangler and a Jeep Grand Cherokee while I maintained a tight budget. Within 3 weeks Tony was able to find th Tony assisted me with purchasing a Jeep Wrangler and a Jeep Grand Cherokee while I maintained a tight budget. Within 3 weeks Tony was able to find the exact vehicles I needed and most importantly within the budget I provided to him. Tony will be my recommended salesman to anyone looking to purchase at Nielsen Dodge and I look forward to dealing with him when I purchase additional vehicles. More

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Worst service ever experienced, period. Bunch of incompetent people and broken system running the place. Was there first thing in the morning per scheduled appointment. Later was told the ca Bunch of incompetent people and broken system running the place. Was there first thing in the morning per scheduled appointment. Later was told the car is ready to pick up in late afternoon. Arrived on time for pick up. First they lost my file/ work order and staff running around looking totally lost. After 20 min they finally find the paperwork but I was told nothing being done to it at all. Give me the excuse that the shop is so back-up blah blah blah..... and not even apologize for it. So I am wasting almost the whole day without my car and got nothing done. Totallly unacceptable! More

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Excellent This is my 8th car that I've leased from Nielsen Dodge. Tony Infantino has been my Sales Mgr. and has provided excellent service. He took time to ensu This is my 8th car that I've leased from Nielsen Dodge. Tony Infantino has been my Sales Mgr. and has provided excellent service. He took time to ensure that everything I asked for in a car was provided. Tony is very friendly and professional. I have sent my daughter and two sisters to Tony to lease their cars at different times and they too have agreed when buying or leasing they only want to work with Tony. Thanks for all you've done Tony in making my experience wonderful. More

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Top of the line customer service! This is my second purchase from Nielsen. Alexandra Elder is the best! She works so hard to ensure you have the car you want at a price point that's This is my second purchase from Nielsen. Alexandra Elder is the best! She works so hard to ensure you have the car you want at a price point that's within your budget. She is prompt and responsive to texts and phone calls and takes great care of you while you are at the dealership. I really didn't think I was going to be able to get the car I wanted because of my budget, but Lexy worked hard on my behalf and I was able to get a great car! Terry in Finance was so considerate and caring, which made the paperwork part of the transaction a whole lot less annoying! :) Roland in service is one of Nielsen's best kept secrets. He takes customer service very seriously and there is nothing he won't do to ensure you have a pleasant experience and your service needs are met. I highly recommend Nielsen to anyone looking to purchase a new car. Keep up the good work guys! More

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