Roland Maecha | Page 11

Great service team providing excellent service I was able to schedule service for our 2014 Jeep Compass for the Friday after Thanksgiving. I had a MOPAR Extended Warranty on the vehicle. The Servic I was able to schedule service for our 2014 Jeep Compass for the Friday after Thanksgiving. I had a MOPAR Extended Warranty on the vehicle. The Service Department determined that a part must be ordered for the repair and they would have to keep our SUV till Monday. I requested and had a rental ready, a 2013 Jeep Compass, for my wife when she dropped off our Jeep Friday morning. On Monday our vehicle was repaired as promised. The entire experience was seamless. So far our Jeep is running well again. THANKS Roland and Team for a customer-centered focus in all you do! More

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Great place to buy or service your car Excellent staff. Professionals. Honest. Had my car done the same day. Explained to me the work that was complexed. Great dealership. Will come back ag Excellent staff. Professionals. Honest. Had my car done the same day. Explained to me the work that was complexed. Great dealership. Will come back again More

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Air Bag Wiring Recall/Transmission Shift Quality Reprogram Air Bag Wiring Recall previously scheduled handled promptly. Transmission Shift Quality Reprogramming requested (Out of warranty by time, not mileage Air Bag Wiring Recall previously scheduled handled promptly. Transmission Shift Quality Reprogramming requested (Out of warranty by time, not mileage ) performed promptly and satisfactorily. Very pleased. More

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Wonderful Service Experience! My experience has always been wonderful, and Dealing with Roland is great, he is very professional and always able to answer my questions and get what My experience has always been wonderful, and Dealing with Roland is great, he is very professional and always able to answer my questions and get what every part is needed for us. More

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Fantastic Experience We have been going to Nielsen for service since moving to New Jersey from Boston. The best in the area hands down, Roland has been providing us with We have been going to Nielsen for service since moving to New Jersey from Boston. The best in the area hands down, Roland has been providing us with great service. It was recently time for new cars and we worked with Tony to lease a Wrangler and Grand Cherokee. Polite, knowledgeable, no pressure and all around a great experience. As long as we are in the area we will always be a Nielsen House! More

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My service rep, Roland, is excellent! I changed my service from another dealership. When I first came in for service, Roland stepped up, listened to what I had to say and took care of eve I changed my service from another dealership. When I first came in for service, Roland stepped up, listened to what I had to say and took care of everything! That same quality of service has continued for over 4 years. I know when I call for an appointment it will be at my convenience, Roland will have checked my file and asked the appropriate questions so my service is complete, He is proactive in making sure everything is fine. I have never left thinking that all the work was not complete, or that the price I paid was unfair, Roland is a professional ! More

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Jeep repairs Roland was so helpful, polite & addressed all my concerns. He and the team went above & beyond my expectations. We would recommend your dealership for Roland was so helpful, polite & addressed all my concerns. He and the team went above & beyond my expectations. We would recommend your dealership for any and everything. More

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Best dealership for all my automotive needs Great dealership. free snacks and beverage while you wait. Or they will drive you to where you need to go and pick you up when your car is ready. Th Great dealership. free snacks and beverage while you wait. Or they will drive you to where you need to go and pick you up when your car is ready. They took my car at my designated appointment and the work was done in the amount of time they told me it would take. Just great people!!! More

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First Class Service, as always. Roland Maecha provides great information on my Jeep and always goes above and beyond during my service visits. Nielsen provides a great service exper Roland Maecha provides great information on my Jeep and always goes above and beyond during my service visits. Nielsen provides a great service experience from the moment you arrive until your vehicle is ready. They have a brand new service facility, shuttle service, and knowledgeable staff. More

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Lease Return and Purchase This has been my second Jeep vehicle lease with Chris Damon. He made the transition, from vehicle return to new lease, effortless. He is professional This has been my second Jeep vehicle lease with Chris Damon. He made the transition, from vehicle return to new lease, effortless. He is professional, courteous, knowledgeable and patient. Answers all question thoroughly and clearly. After the purchase he went over each feature on the vehicle, bumper to bumper. I would recommend him to any of my friends. In the past, my previous Jeep was serviced at Nielsen and Roland Macha was most helpful and efficient in getting the proper service for the vehicle and having it ready in timely fashion. I look forward to dealing with both Chris and Roland in the future. Norman Cardone More

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