Roland Maecha | Page 9

Worst service I’ve ever gotten, Rolland is a skeezer car was brought in for something that was supposedly a recall and fixed in the past all of a sudden same thing is wrong and it was $1400. Car was brought was brought in for something that was supposedly a recall and fixed in the past all of a sudden same thing is wrong and it was $1400. Car was brought in in Wednesday car was done on Friday we had to call in on Tuesday for update and receptionist did oh it was done on Friday you can come pick up, that would’ve been great to know…. Was never called once terrible dealership. Bunch of scammers do not bring your car here More

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STAY AWAY!!!! These people are terrible! they kept our car for 3 weeks, they wouldn't provide a loaner, the car flashed the CHECK ENGINE light when we were driving it home; we turned around and brought it car for 3 weeks, they wouldn't provide a loaner, the car flashed the CHECK ENGINE light when we were driving it home; we turned around and brought it back to the dealer. It died and needed a jump. Now 2 weeks later they don't know what's wrong with it and they put 200 miles on it test driving it and they never provided a loaner. STAY AWAY FROM THIS PLACE OR YOU REGRET IT! Manager Roland is USELESS. More

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I had a nightmare of a certified pre-owned Jeep Grand Cherokee that just happened to fall in my lap. The dealer tried fixing the problem every time but the issue keep coming back. I felt the service cent Cherokee that just happened to fall in my lap. The dealer tried fixing the problem every time but the issue keep coming back. I felt the service center did their due diligence to diagnose and fix the problem but I had a very rare electrical issue that was extremely difficult to fix permanently. The dealer provided me with a free rental and worked hard to fix my car. After a few months of trying and consulting with Chrysler they decided to make it right and provide me with an equivalent car that was actually a bit nicer than my existing one. It was extremely comforting to see the dealership make this right in the end and stand behind their warranty. I would like to call out the folks that treated me like a valued customer. Joe Alfano in sales, Roland Maecha and Manny Grillo in service, and Rick Vrablik the GSM. I will definitely recommend friends to Nielsen and I will buy again based on how they handled my situation. More

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Roland is knowledgeable, friendly, and always makes servicing my Jeep an easy and pleasurable experience. Thank you for being so efficient and awesome! Highly recommended! servicing my Jeep an easy and pleasurable experience. Thank you for being so efficient and awesome! Highly recommended! More

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Roland is knowledgable and has made my visits to the service dept. of Nielsen Dodge Chrysler Jeep Ram a pleasure. I feel he has my best interests at heart and takes care of my vehicle in a efficient and service dept. of Nielsen Dodge Chrysler Jeep Ram a pleasure. I feel he has my best interests at heart and takes care of my vehicle in a efficient and cost effective manner. I highly recommend this dealership and their professionals. More

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Daniel was pleasure to work with, patient and professional. I true nice guy. My new Jeep is so much fun , I love it and use it everyday. Call Dan if you want a vehicle and someone fun to work wit professional. I true nice guy. My new Jeep is so much fun , I love it and use it everyday. Call Dan if you want a vehicle and someone fun to work with, no games. More

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Very helpful and always there to help me with anything. No waiting or if there's something wrong he'll tell me right away and always on time. Thanks Roland for everything No waiting or if there's something wrong he'll tell me right away and always on time. Thanks Roland for everything More

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I wish I could give Roland more than 5 stars, he is just outstanding. Roland is always helpful, professional and makes sure everything goes smoothly. outstanding. Roland is always helpful, professional and makes sure everything goes smoothly. More

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5 weeks for a transmission!!! Rude service! I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life wa I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life warranty which they honored but then gave me misinformation in the rental situation. Warranty covers only five days of rental which they then told me that they would work out with Chrysler since there were massive delays in diagnosing the vehicle and approve of warranty work. I verified to make sure that this was the case as I would have made other arrangements if this wasn’t so. Two weeks into the waiting for Chrysler to approve the transmission replacement I called and never got a return call in the same day. I asked again about the rental coverage as it was clearly beyond my control and they told me to call Chrysler directly. I did in which Chrysler corporate told me that the dealer has to talk directly to Chrysler. I told the service rep this and he said that they were wrong on it was my job to settle this. This went on for another 4 CALLS!!! Back and forth with me, the customer, troubleshooting the rental car coverage issue. During week 4, I called again to check on the status of the car and what this dealership does consistently is never have a rep or manager available. They just automatically forward you to the voicemail or have the receptionist answer the question for them. They proceeded to tell me the car was gonna be ready on a Tuesday so my wife showed up to pick up the car to find out after she unloaded the car seats and my children that the car wasn’t actually ready but the service rep failed to call myself or my wife to let us know. At this point I spoke to The Service manager who insisted the car would be ready on the following Friday, which it was, I then explicitly asked him about the rental coverage AGAIN and he said not to worry about it. I go to pick up the car on Saturday and I had no bill and Returned the rental and received a zero dollar bill. At this point I thought everything was OK until a week later I get a charge for $875 for the 21 day additional rental in which Nielsen Dodge/Chrysler said they would explicitly cover. I called and of course could not get any service rep or manager to speak to and was told by the receptionist that the service manager said I knew about this and it was my problem. This experience has not only lead me to never use this dealership again but I also wouldn’t buy a Chrysler if they were giving them away for free. I do not recommend this dealership to buy a car or get your car serviced as they clearly are not on the customers side. Even simple phone interactions are always rude, for example, if a customer calls and you have to put them on hold instead of saying “May I please you on a brief hold” and wait to have the phone caller give an answer they just tell you to hold and immediately put you on hold without letting you answer. Basic common courtesy that this dealership truly doesn’t care about. More

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review of Nielsen Dodge The salesman Elias Guadarrama and sales manager Mark Rizzolo were terrific. The no pressure attitude and easy going personalities made shopping and ev The salesman Elias Guadarrama and sales manager Mark Rizzolo were terrific. The no pressure attitude and easy going personalities made shopping and eventually buying a car there stress free. This is how car shopping should be! More

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