Roland Maecha
Roland Maecha at Nielsen Dodge Chrysler Jeep Ram

Roland Maecha | Page 7

Service Manager

Nielsen Dodge Chrysler Jeep Ram

175 NJ-10
East Hanover, NJ 07936

4.4
172 Reviews
4.4

172 Reviews

Write a Review

172 Reviews of Roland Maecha

July 23, 2023

Dealership Rating
Employee Rating

my service rep does a great job, very professional and always helpful and honest with any repairs, charges, etc. More

by stuartrak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Valdez, Keri

Jul 24, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for choosing Nielsen Dodge for your automotive needs! It is truly and greatly appreciated!

July 22, 2023

Dealership Rating
Employee Rating

Always cordial and accommodating when I bring my car in for service. Forget about the sales dept. though, the total opposite, actually the worst. More

by Watchfetish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the kind words regarding our service department. With that stated, we are disheartened to hear that you have opposing feelings regarding our sales department. We strive to provide 100% customer satisfaction in both our sales and service departments; without our customers and happy customers for that matter, we have nothing. We will look into how we can make our sales department better.

July 22, 2023

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Employee Rating

I have been using Nielsen for many years and always have a positive experience. Roland and his team do a great job. More

by jessica.lichtenberger
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 24, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for your loyalty to our dealership after all of these years. It is greatly appreciated!

Jul 24, 2023

jessica.lichtenberger responded

Service team goes above and beyond to meet the needs of customers

Jul 24, 2023

jessica.lichtenberger responded

Always inviting and professional

Jul 24, 2023

jessica.lichtenberger responded

Joe D makes sure all concerns are addressed and the customer has a full understanding of what to expect

Jul 24, 2023

jessica.lichtenberger responded

Always a pleasure dealing with Mona

Jul 24, 2023

jessica.lichtenberger responded

Keri always makes sure she takes the time to address all concerns effectively and efficiently

July 22, 2023

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As always, great job by the Nielsen Team! I refuse to go anywhere else for vehicle service. More

by jessica.lichtenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Grillo

Jul 24, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

Jul 24, 2023

jessica.lichtenberger responded

Positive experience

Jul 24, 2023

jessica.lichtenberger responded

Manny gets the job done efficiently and effectively

Jul 24, 2023

jessica.lichtenberger responded

Customer for life

Jul 24, 2023

jessica.lichtenberger responded

All my concerns are addressed with the utmost professionalism

July 21, 2023

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Employee Rating

Very thorough and knowledgeable staff , did a great job. Did a full check to be sure nothing important was wrong More

by drhanan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Grillo, Prue Smith , Erin Moran, Jennifer Scioscia

Jul 21, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

July 21, 2023

Dealership Rating
Employee Rating

Professional and customer friendly Explained everything, work done in a timely manner very happy with service More

by SHARONLEINFUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Grillo, Prue Smith , Erin Moran, Joe Fig Lori

Jul 21, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and kind words! We truly appreciate it.

July 20, 2023

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Employee Rating

I went to Nielsen after having taken my truck to another dealership and a repair shop that both told me they couldn’t find anything wrong. Not only did Nielsen find what was wrong, they fixed it quickly and More

by mtking725
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of other names but everyone was helpful and courteous

Jul 24, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for trusting our service department with your automotive needs! We truly appreciate it!

July 14, 2023

Dealership Rating
Employee Rating

I have been working with this dealership for over 15 years. Even with changes in administration their service has always been consistent. I highly recommend this dealership especially their service depa More

by Jackiepolanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph-jay jay

Jul 17, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thanks for the 5-stars and for your loyalty to our dealership after all of these years! We truly appreciate it!

July 14, 2023

Dealership Rating
Employee Rating

The problem is you call and make an appointment three weeks in advance then you gotta wait another week for parts and then the parts come in damaged and that’s another week and you refuse to give me a re More

by w80jets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JJ

July 14, 2023

Dealership Rating
Employee Rating

I service my Jeep Wrangler at Nielsen. Thorough and efficient every time. Roland Maecha runs a great shop. I try to work with Mona Rivera, but you can’t go wrong here. More

by ira tarnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Rivera

Jul 14, 2023

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and kind words!

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