Roland Stallbaumer | Page 7

Great coustomer service This dealership is a great place to take your vehicle and have service work done. Rolland was a very helpful and super informative service advisor. This dealership is a great place to take your vehicle and have service work done. Rolland was a very helpful and super informative service advisor. More

by Ezguy123 Verified Customer Verified Customer

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Frustrated The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with my husband being picked up and told it was ready. When in reality the car was not ready. We decided that we were not going to use Laird Noller again, but I do have brand loyalty and my family has used Laird Noller for years (in Lawrence). So I figured we should be ok for an oil change and the close proximity to my work was a bonus. I made an appointment for 8am on 11/2 for the oil change and rode the curtesy car to work. Things went well! Unfortunately, my child was sick at school. I called the shop at 1:04pm to arrange pickup and to get my car. The service dept said it wasn’t done yet but they could see about moving it up. At this point I told them I needed picked up and needed my car as my child is my priority. I waited for the car and at the 45 min mark I called the shop. Spoke to a staff memember and they said the car driver had left “10 min ago in a real hurry and I will check on it.” I explained that I was less than 10 min away and had not seen the driver yet. At 2:04pm the driver arrived. I had resigned that my personal emergency is not not the dealer’s emergency and resigned that I shouldn’t be upset. When I got in the car I asked the driver when he was notified to pick me up and he said “2pm when I got back from lunch.” At this point I was frustrated. I voiced my frustration with the Service Staff. They kindly worked with me and I appreciate that, but I still truely feel that the communication and processes failed in my recent Laird Noller visits. More

by er_ka06 Verified Customer Verified Customer

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Quick oil change I recommend calling for a service appointment - even if it's just an oil change. Noller's always follows up with an email confirmation of your date I recommend calling for a service appointment - even if it's just an oil change. Noller's always follows up with an email confirmation of your date & time.. More

by joezima47 Verified Customer Verified Customer

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Great customer service Nice job done by the service department they kept me well-informed and had the repair done on time good job by Roland Stallbaumer as always! Nice job done by the service department they kept me well-informed and had the repair done on time good job by Roland Stallbaumer as always! More

by eanorth Verified Customer Verified Customer

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Roland Stallbaumer is Elite Top Notch service and honesty. Only place I take my Ford vehicles for service and sales. Always spot on and treated with full respect and honesty. Top Notch service and honesty. Only place I take my Ford vehicles for service and sales. Always spot on and treated with full respect and honesty. More

by nabutler Verified Customer Verified Customer

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Great service, great price Received quotes from 3 places. Noller was best quote and actual work came in cheaper that quote. Service department was very courteous and helpful Received quotes from 3 places. Noller was best quote and actual work came in cheaper that quote. Service department was very courteous and helpful. Great overall experience. More

by WAYNE.PANCOAST Verified Customer Verified Customer

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Noller Ford is dependable! They take good care of their customers! Roland Stallbaumer had a used 2013 C-MAX we were buying from another dealer checked out and found a major mec They take good care of their customers! Roland Stallbaumer had a used 2013 C-MAX we were buying from another dealer checked out and found a major mechanical problem! More

by joezima47 Verified Customer Verified Customer

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Tire check I requested the works which included a tire check and rotation. Two days later my low tire pressure light came on. I check my tires and two had only I requested the works which included a tire check and rotation. Two days later my low tire pressure light came on. I check my tires and two had only 25 psi and two had 30 psi. The recommended psi is 34. It is obvious the tire psi was not checked by the person who performed my work. My wife and I are leaving for a road trip and I am disappointed in the work. I have my vechicles services regularly at your dealership so I don’t have to worry about trouble on the road I would expect your vehicle inspection to be accurate and complete. Thank you for your time More

by LRLONG Verified Customer Verified Customer

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Great Experience! Everyone at Laird Noller Ford is great to deal with. They make buying and servicing your vehicle a painless experience! We have bough several vehicles Everyone at Laird Noller Ford is great to deal with. They make buying and servicing your vehicle a painless experience! We have bough several vehicles from them over the last couple years and each time we feel we are treated fairly and valued as a customer. Thank you Laird Noller Family and we will definitely be back again! More

by joshbarr Verified Customer Verified Customer

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Excellent job! The service team was very responsive. They got the work done and got me out. I was very happy with the experience. Thank You for your good work The service team was very responsive. They got the work done and got me out. I was very happy with the experience. Thank You for your good work More

by rickhiggs Verified Customer Verified Customer

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