Rolando Sanchez | Page 5

Excellent Service I took my car for oil change maintenance and Mr. Bringas took care of me . He was very friendly and explained to me about the time that would be taken I took my car for oil change maintenance and Mr. Bringas took care of me . He was very friendly and explained to me about the time that would be taken to do the service in my vehicle. Would highly recommend him always! Thank you, Grace More

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Daisy you are the Best! Customer services is excellent! From Sales representative to the service. They helped will all your needs without hesitating! Great adviser! Very hap Customer services is excellent! From Sales representative to the service. They helped will all your needs without hesitating! Great adviser! Very happy I choose Palmetto57 Volkswagen!! More

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Excellent Great customer service and very friendly. They helped me out a lot. Always welcome you with a smile. Actually everyone in the service department are c Great customer service and very friendly. They helped me out a lot. Always welcome you with a smile. Actually everyone in the service department are courteous and helpful. ???????????????????? More

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Awesome place to bring your car Great place to bring your car , customer satisfaction guarantee, in and out fast, the personal will explain everything to you and answer any question Great place to bring your car , customer satisfaction guarantee, in and out fast, the personal will explain everything to you and answer any question you have. Over all great place . More

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my tiguan Daisy was great went in on Saturday 11/24/18 was out in 2 hours always great service from daisy also Jose Brigas AND ROLANDO SANCHEZ I HAVE BEEN GOING Daisy was great went in on Saturday 11/24/18 was out in 2 hours always great service from daisy also Jose Brigas AND ROLANDO SANCHEZ I HAVE BEEN GOING HERE FOR 10 YEARS ALWAYS A SMILE More

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Excelente de principio a fin. José Bringas nos recibió, muy amable y eficiente. Nos sentimos muy bien tratados, Orlando también fué muy atento lo mismo la cajera. Mil gracias a tod José Bringas nos recibió, muy amable y eficiente. Nos sentimos muy bien tratados, Orlando también fué muy atento lo mismo la cajera. Mil gracias a todos. More

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Excellent Every time I go to Palmetto57 I’m greeted with a smile every time I go there. They are very helpful. The parts department is also very helpful. Every time I go to Palmetto57 I’m greeted with a smile every time I go there. They are very helpful. The parts department is also very helpful. More

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Top service It is hard that things don't go smooth in this dealership but, if it does, there is Rolando that guy you can count on It is hard that things don't go smooth in this dealership but, if it does, there is Rolando that guy you can count on More

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Satisfied Customer !!!! I took my car in for service this week, as soon as I got there everyone in the service dept. was very nice and helpful Rolando's costumer services wa I took my car in for service this week, as soon as I got there everyone in the service dept. was very nice and helpful Rolando's costumer services was excellent.. I ended up getting a new 2014 Jetta .. The services and attention was great! Everyone was very nice and helpful.. They made it feel like if we where at home being extra friendly with there good customer service. I am very happy with my new car :) and I will be bring my car in for services for sure! :) I would recommend this dealer to anyone who what's good service and a good deal! :) More

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I have an Esserman dealership within 5 miles of my house, but based on the lack of knowledge of their sales staff, I always drove 50+ miles to Gunther to buy all of my cars. I am an avid VW collector so havi but based on the lack of knowledge of their sales staff, I always drove 50+ miles to Gunther to buy all of my cars. I am an avid VW collector so having a relationship with my dealership is extremely important. I decided to give this particular Esserman dealership a try, since it is about 25 miles from where I live. Still far, but definitely better than 50+ miles. From the beginning, I have dealt with Jose Luis Bringas with my service on my VW R32 and he is an EXCEPTIONAL employee! He truly understands the meaning of customer service and I commend him on this. His manager, Rolando Sanchez, however, does not possess this quality. In November, I brought my car in for a tire rotation. When I left the dealer with my car, I noticed it was not driving properly. I immediately called Jose and he had my car looked at but whoever serviced the car did not find anything wrong with it. I was asked to wait 1000 miles and return if the problem persists. I returned to the dealer this morning and dealt with the Service "Manager". Some manager! Before I even had the opportunity to speak with him, he was eyeing my tires and immediately fit the blame on my need to change the tires. The issue here is that back in November, I handed them a car with ZERO problems and what I got back was a car that no longer drives correctly. I tried numerous times to explain this to Rolando but he was hard headed and continued to babble about my tires and the modifications to my car. AGAIN, the issue here is that my car was in PERFECT condition before and quite the opposite IMMEDIATELY AFTER service. His disregard for my concerns is completely unacceptable for a "Manager". I want to reiterate that Jose on the other hand, has always been wonderful; it is a shame that I will never return to this dealership for service and much less the purchase of any other vehicles. More

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