Roman Gelfand

Bought a used QX50. Broke down in the mountains on the second day I had it. I lost the ability to accelerate going up a steep incline with trucks behind me. Had to be to Broke down in the mountains on the second day I had it. I lost the ability to accelerate going up a steep incline with trucks behind me. Had to be towed. Was told it was fixed. It happened again and I nearly got rear ended. Brought it in again and they said they didn’t know what it was. Asked them to trade in for what I originally paid only 4 months prior. They offered a $4,000 loss on the trade in while also asking me to trust them enough to purchase another car in the hopes they would stand behind the safety of their car. Was told that because of depreciation, in the 4 months I’ve had it, was the best offer they were willing to do. It’s been the most stressful car situation I’ve dealt with. I have not had any personal contact with management. Now needing to pursue legal avenues and filing complaint with department of revenue. Unfortunately, I do not recommend them. More

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Infinity of Denver consistently stands out for its exceptional customer service and overall shopping experience, making it one of the best car dealerships in Colorado. From the moment you walk in, the exceptional customer service and overall shopping experience, making it one of the best car dealerships in Colorado. From the moment you walk in, the staff creates a welcoming atmosphere, greeting every customer with genuine friendliness and a no-pressure approach. Sales consultants are highly knowledgeable about the entire Infiniti lineup, taking the time to explain features, performance details, and financing options in a way that feels personalized rather than pushy. The service department is equally impressive—appointments are easy to schedule, wait times are short, and technicians clearly communicate what’s needed and why, so customers feel informed and confident. Whether you’re there for a routine oil change or to purchase a new vehicle, the team goes above and beyond to make the process smooth and enjoyable, offering comfortable waiting areas, clear pricing, and follow-up calls to ensure satisfaction. Their consistent professionalism, attention to detail, and genuine care for every visitor show that Infinity of Denver prioritizes long-term relationships over quick sales, which is why so many customers recommend it as a trustworthy, top-tier dealership and an overall outstanding store. More

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Horrible service. Totally unacceptable communication. They literally have no idea what they are doing. Highly recommend avoiding this place. Totally unacceptable communication. They literally have no idea what they are doing. Highly recommend avoiding this place. More

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Had a great experience at Infinity of Denver. Roman and LeShaun were great. In and out in less than an hour! Roman and LeShaun were great. In and out in less than an hour! More

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Always an outstanding experience. They are extremely focused on customer satisfaction. I won't take my car anywhere else. They are extremely focused on customer satisfaction. I won't take my car anywhere else. More

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Infiniti of Denver is always 100% consistent when it comes to their customer service, and Clark has taken care of us for so many years I can't remember when he wasn't there to take care of our vehicle. comes to their customer service, and Clark has taken care of us for so many years I can't remember when he wasn't there to take care of our vehicle. The service area and customer lounge is always clean comfortable and has excellent coffee and cold drinks as well, and snacks as well. They are always on time and their prices for service are very competitive, they also had worked on my Lexus, and did a superb job. My wife and I have always had a great on-going relationship with Infiniti of Denver, built on integrity, trust, respect, very fair and competitive pricing for repair and maintenance service. In almost 30 years We have never experienced an off situation. What a wonderful dealership. Thank you, Clark, Chris and the rest of the Infiniti of Denver family. More

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Roman and Leshun were awesome and treated us VIP- excellent over the top customer service- even handled helping us get lower cost brakes put on for another dealers lease turn in We leased QX50 sport excellent over the top customer service- even handled helping us get lower cost brakes put on for another dealers lease turn in We leased QX50 sport and QX60 Autograph and love them! Best luxury Japanese vehicles on the market!!😊 More

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My wife and I have been purchasing vehicles from Chris and Amy for almost 10 years and have had a wonderful experience every time! From Sales to Service, they take care of everything the right way! We ref and Amy for almost 10 years and have had a wonderful experience every time! From Sales to Service, they take care of everything the right way! We refuse to work with any other dealership! More

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3rd car purchase from Denver Infiniti. We appreciate the personal experience we receive from the family dealership. A professional plush environment with the amenities of comfort provid We appreciate the personal experience we receive from the family dealership. A professional plush environment with the amenities of comfort provide a thoughtful car buying experience. The ability to communicate with all departments without getting lost in a telephone loop is refreshing. The finance department respects your time and doesn’t up-sale you with unnecessary options. The service department supports the vehicles with long term vision directing owner with immediate needs. Infiniti Denver is committed to repeat business and referrals and support the customer accordingly. More

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Very good, quick service. The car was prepared and ready and the paperwork turnaround was excellent. The car was prepared and ready and the paperwork turnaround was excellent. More

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