Ron Austin | Page 16

We have had great customer service experience, appreciate the information regarding our tires and the time to answer questions and any doubts we have! the information regarding our tires and the time to answer questions and any doubts we have! More

by TAGIRAMA Verified Customer Verified Customer

Report | Print

I bought my vehicle with a defect and took it in several months later. Dropped off my vehicle and took 6 hours for the tech to even look at my car! They ended up not having the part. I was advised, “for my months later. Dropped off my vehicle and took 6 hours for the tech to even look at my car! They ended up not having the part. I was advised, “for my convenience”, to take my car elsewhere, closer to home. I went to Dutton and they took care of me right away. Sad since I bought 2 vehicles from this dealer within a 6 month time frame and was getting ready to purchase a 3rd. Was hoping they would try to keep my business. Would have been happy with a loaner until the part came in but warranty wouldn’t have covered it. As a courtesy, I feel like the dealer should have tried harder considering I bought the vehicle with this problem. More

by JACKIEDELEON Verified Customer Verified Customer

Report | Print

Quick response on updates, Long, wait times for Products. Service manager a lot of help Service manager a lot of help More

by stapia10 Verified Customer Verified Customer

Report | Print

I appreciated the service but they said it would take a few hours and it took most of the day. few hours and it took most of the day. More

by maborchard Verified Customer Verified Customer

Report | Print

Sean Tisdale and Ron are the BEST EVER! !! Love them. They take such great care of me always can’t recommend them enough Lisa Coleman !! Love them. They take such great care of me always can’t recommend them enough Lisa Coleman More

by lisalimo Verified Customer Verified Customer

Report | Print

It was a very very good experience. It was timely. Professional all questions answered and the car looked great!! It was timely. Professional all questions answered and the car looked great!! More

by k3s3t3 Verified Customer Verified Customer

Report | Print

$199 diagnostic fee? Too many emails "reminding me" of service someone thinks I need, when I don't need it. Very confusing. I'm told that a third party sends these o Too many emails "reminding me" of service someone thinks I need, when I don't need it. Very confusing. I'm told that a third party sends these out, but it reflects on Jessup. More

by markbrandt Verified Customer Verified Customer

Report | Print

Ron and Stan a great! ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the c ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the car. They always have my back and are very very helpful. More

by Buster1234 Verified Customer Verified Customer

Report | Print

The Sales and financial departments are awesome but their auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides himself on. The service people are also sloppy in the quality of work they provided such as Uber drivers being sent to wrong addresses when they scheduled pick ups, vehicles not being cleaned properly and left in the same condition as when brought in, such as muddy footprints being left on the step guard's outside the vehicle and inside the driver’s and passenger flooring, as well as fingerprints being left on the drivers and passenger doors. Also lacking in communication skills on important details about informing you about the update on the service going into a weekend when their service department is closed and they still have your vehicle. I’m very dissatisfied especially when I’ve been proactive in my communication through every appointment and have politely communicated my concerns yet nothing has changed. More

by javan.nile Verified Customer Verified Customer

Report | Print

I have been waiting over 2 months to get my car fixed and still haven’t got it fixed. Very frustrating still haven’t got it fixed. Very frustrating More

by usmcnbccwo3 Verified Customer Verified Customer

Report | Print