Ron DiPietro

Within one week of purchasing my new A220 a check engine light came on for a fuel pressure sensor that needed to be replaced. I had to leave work early and wasn’t even given a Mercedes loaner for the three days it took to fix this. Five months later another check engine light came on. This time the diagnostic chip needed to be replaced. I had to wait three hours at the service department to have this replaced, and I had a vacation cut short to address this. One week later I go to close my moonroof and the cloth on the sun visor comes undone and gets stuck in the moonroof. It will now only open half way, and I’m hoping this will be covered under warranty. Another three hours or more of my time wasted. Five months of owning a “new” 2020 A Class and I’ve been blessed with two check engine lights and a malfunctioning moonroof. Kira from Mercedes USA said all I can do is “document” these issues and hope to eventually build a strong lemon law case. I’ve experienced more empathy from just about every other car dealer I’ve been to. The fact that a “luxury” vehicle is built with such cheap components is borderline fraudulent. Mercedes Benz should be embarrassed to be using the “Best or Nothing” tag line in their marketing. I’ve been sure to share my experience with Mercedes Benz with others who drive luxury cars

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