Ron Filling | Page 2

Robin Yokum & staff are the Best!! I have always appreciated the top notch service i have received from Robin Yokum & the staff at Heritage Toyota of Catonsville service department. I a I have always appreciated the top notch service i have received from Robin Yokum & the staff at Heritage Toyota of Catonsville service department. I also have been pleased with the sales experience with Tyler Day. Everyone truly cares about my complete satisfaction! More

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Kudos The service advisor, Mr. Robert Masiulis, was pleasant, accommodating and very attentive to detail.. He took care of my car’s need. And gave me a cl The service advisor, Mr. Robert Masiulis, was pleasant, accommodating and very attentive to detail.. He took care of my car’s need. And gave me a close estimate of how long it would take for the wait and he delivered. Ron Filling made my appointment happen by letting me in despite a fully booked morning since he heard from me that it was my only day off before I get out of town. Dr. Laurel Yap More

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Service Department!!! I had my car serviced for the 5k service at Toyota in Catonsville a few days ago. My advisor was a young woman named Alexandra, she is extremely smart I had my car serviced for the 5k service at Toyota in Catonsville a few days ago. My advisor was a young woman named Alexandra, she is extremely smart and personable! She offered to get me Starbucks and get my car washed, I thought I was in the ritz Carlton with the treatment I received from her!! Service was exceptional and will be going to see her for all of my vehicle needs. Fast and easy communication was what I got and couldn't have asked for a better experience! More

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Bad customer service Took over 3 and half hours just for an oil change, and didn't wash my car which was specifically requested to service advisor Chuck McMurray during ch Took over 3 and half hours just for an oil change, and didn't wash my car which was specifically requested to service advisor Chuck McMurray during check-in. The worst service experience! When I met with a service director regarding this disappointing experience, he promised to follow-up to compensate the wasted time. However, there is no response for over 10 days, seems the service director didn't keep his promise. More

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Bad Service This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. T This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. They may give you nice ambient waiting area but rip off customers by promising the things they never do. It took them 4 hours to change oil after promising me to get it done in 1.5 hours. Promised me to top off Coolant fluid but never addressed it. Even after sending email to the Service Director, Ron Filling there was no response. I will not be returning to this dealer. Worst service experience. Update: Though I got response bit later than expected. I will completely satisfied by the emails and service this time from Ron Filling and specially from Karen Farina. I wish I got the same service the first time I have been there. There are only few who looks forward to serving a customer after 5:30 PM. Thanks to Karen, I'm relieved now. More

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Bad experience trying to replace tire I have brought my wife's car for service on Saturday and left it at dealership, everything was fine. When I came back to pick it up, they told me that I have brought my wife's car for service on Saturday and left it at dealership, everything was fine. When I came back to pick it up, they told me that one of the tires had a nail in it. So they failed to notify me about it. I have set up appointment for Monday to do a hole patch. I come there on Monday, and after about an hour they tell me that they can't do a patch because the nail is too close to already existing patch. They offer me to replace the tire for 265.00. But I had to wait half day because the required tire was not available right away. Since it was Monday morning and I had busy day ahead of me, I said that I can't wait that long and drove away. After couple of weeks I come on Saturday talked to Ron Filling to setup an appointment to replace the same tire on Monday. I asked him specifically to make sure that they would have this tire on Monday for the appointment time. He said he would talk personally to the parts department. I come on Monday and people at the front desk tell me that they don't have this tire available, that I have to wait again, and on top of that they tell me that it is going to cost me 293.00 instead of 265.00. Although they offered me a rental car so that I could leave my wife's car for tire replacement and drive that day, it would greatly complicate my schedule. I would have to come back in the evening to pick the car. Overall this was very bad, unpleasant and ridiculous experience at this particular dealership. I hope that other people have much more pleasant experience with customer service at this location. Vadim Betsis More

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