Ron Hamilton | Page 4

Great experience from Wyoming We are from Wyoming and were looking for a new van for our church. I looked all over the Internet and found what we were lookin for at Metro for the We are from Wyoming and were looking for a new van for our church. I looked all over the Internet and found what we were lookin for at Metro for the best price, but it was in Kansas City and we were not. My wife has family in Burlingame, KS and we were going to be close for a graduation so we thought we would check out the van. When we walked in Garrett greated us and showed us the van with no pressure. We really wanted to seal the deal but didn't have much time and he helped make it happen by closing. The van runs like expected (great) and it was an excellent experience. Thank you Metro and thank you Garrett! More

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I was treated very well! Everyone was very friendly and helpful. I was able to find just the car I wanted, to test drive it almost immediately, and to be helped in each stage Everyone was very friendly and helpful. I was able to find just the car I wanted, to test drive it almost immediately, and to be helped in each stage of the process of buying and financing it. A very smooth, positive experience. Thank you, Tom and Metro Ford! More

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Worst Customer Service, Disrespectful Manager Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at all costs. I purchased a pre-owned vehicle earlier this week and less than 24 hours later, there was an engine malfunction and I drove my car immediately back to the dealership. Needless to say, I was very unhappy and feeling uneasy about my expensive purchase. After going to the dealership for the THIRD day in a row to pick up my car, I inquired about having my car maintenance in the future for my extreme inconvenience. Mr. Hamilton proceeded to embarrass me and berate me like a child in front of everyone on the sales floor for asking for "freebies," telling me there was nothing else he could do for me. And this is how the Hewlett's trust him to run their business. My family of four has spent well over $200,000 in cars, warranties, maintenance, etc. over the last several years with Metro Ford, never again will we purchase from here because of the unnecessary disrespect I received this week from Ron Hamilton. I hope no one else has to deal with this lack of customer service, embarrassment and inconvenience. More

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