Ron Lemanski | Page 38

Amazing customer service We dealt with Bryan Smith. He was absolutely wonderful. Very in depth. He went over everything amd gave us contact information so if we had any furt We dealt with Bryan Smith. He was absolutely wonderful. Very in depth. He went over everything amd gave us contact information so if we had any further questions. Has checked in to aee how we loved our bew Honda Pilot!!! Tha k.you for the wonderful buying experience More

by rabryant0 Verified Customer Verified Customer

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Great customer service We had a very pleasant experience at Basney Honda! It started online with making an inquiry about a vehicle. Leslie was very prompt and helpful in he We had a very pleasant experience at Basney Honda! It started online with making an inquiry about a vehicle. Leslie was very prompt and helpful in her email responses throughout the day. We then went in for a test drive that same day and was partnered with Brandon Wilson. He was very helpful, pleasant, down to earth, and a definite people person. Some salesmen are very pushy and stand-offish, Brandon was the complete opposite. I highly recommend Brandon for your future purcheses and would love to work with him again if we were to buy another vehicle at Basney Honda. More

by austin.oconnor33 Verified Customer Verified Customer

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Excellent service! Traded in my car for a newer model and Brandon was excellent and was able to help me get what I wanted! Everyone was very friendly and personable! Traded in my car for a newer model and Brandon was excellent and was able to help me get what I wanted! Everyone was very friendly and personable! More

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Bob was awesome Never had a salesman explain all the features of a new vehicle to me before. Bob was very patient and worked with us along with several others at the Never had a salesman explain all the features of a new vehicle to me before. Bob was very patient and worked with us along with several others at the same time. Never seemed rushed or inconvenienced and always seemed genuine. He made my first time buying a Honda a wonderful experience. More

by ltomlinson42 Verified Customer Verified Customer

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Un happy with wait From start to finish, it took almost 3.25 hours to sign and purchase our vehicle. I understand that there are busy days but waiting this long to spe From start to finish, it took almost 3.25 hours to sign and purchase our vehicle. I understand that there are busy days but waiting this long to speak with a finance rep is out of the question. We live the vehicle but we’re pretty dissatisfied with the overall experience. More

by pjf5 Verified Customer Verified Customer

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Fast and easy! My wife looked at the Odessa van on Wednesday and we drove one home on Thursday. The car was delivered in a great condition! All aspects of the buying My wife looked at the Odessa van on Wednesday and we drove one home on Thursday. The car was delivered in a great condition! All aspects of the buying experience, pricing, and people were great. My third new Honda from Basney and I'll be back ! More

by marfry53 Verified Customer Verified Customer

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Fast and no nonsense In at 8:30 am and out by 11:00 am, the salesman was efficient and helpful. Best experience buying a car I’ve ever had. In at 8:30 am and out by 11:00 am, the salesman was efficient and helpful. Best experience buying a car I’ve ever had. More

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Great customer service To be honest, there was a whole bunch of issues that had me be at the dealership, essentially all day. But it didn’t stop them from giving their best To be honest, there was a whole bunch of issues that had me be at the dealership, essentially all day. But it didn’t stop them from giving their best efforts in helping me get a new car. More

by fajardo.jesrael96 Verified Customer Verified Customer

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Grateful! I really enjoyed getting another car cause the Accord was too low for me n my husband..Roger was very helpful in helping me decide to get the CRV in I really enjoyed getting another car cause the Accord was too low for me n my husband..Roger was very helpful in helping me decide to get the CRV in stead of HRV..THANK YOU ..I Love my new car..n lease! Now I can trade in 3 yrs n get another one! More

by Grandmaof15 Verified Customer Verified Customer

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BAD! Never again this dealer! 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, pas 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, passed around to different guys, used a 14 yr old phone to try to contact me. I just bought this! Why wasnt new #in system, no return call on hatch prob. Ignored by Jay. Had to go thru several guys tlin service dept to get things done. Thank god i bought a warranty. I was told you bought used.this how you treat buyers of used vehicles? Still have some tire issues, hate to go back to them. Should have traded this car out for me. This all happened in 1st 2 weeks of purchase.held up for a week of getting muffler as they used old phone number.Very disappointed in this place an treatment. Brad in service only decent guy. Would never recommend to anyone..asked for carfax at beginning. Was given after i had signed. Set up technique i believe. Now supposedly in hands of Chip Basney. Been a week again no word. Terrible business dealings. All within first 3 weeks of purchase if you count week waiting for muffler to be replaced. Was told had parts next day but used old old number to contact me! Dont they update system when someone buys? Failed me as a customer the whole deal. So here is your survey you asked for. I doubt if any improvements will be seen. For price i was charged i was ripped off. More

by bad deal@basney Verified Customer Verified Customer

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