Ron Mangseth

Excelente and experienced staff. Mario, the lead senior salesperson was incredible. We felt no pressure but received excellent customer service. The entire staff, including managemen Mario, the lead senior salesperson was incredible. We felt no pressure but received excellent customer service. The entire staff, including management worked tirelessly to make sure our experience was nothing short of exceptional. We will be lifetime Audi customers. Highly recommend. Best customer experience my wife and I have encountered. More

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Regrettable- Sadly that's the best word I could use to describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its enti describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its entire life, is one I will not repeat. If all the 15+ VW/Audi personal vehicles I have purchased, never have had a neg situation, nothing slightly compares to this damaging transaction. I can relate to almost all of the concerns repeated by countless others disillusioned by Audi San Diego. People able to research, validate and remedy concerns are clearly aware of what the situations are, they are repeated on multiple forums over years and involving the same people, with similar specific areas of concern & all different customers. It can't be the customers who are making all of these mistakes at some point the dealership needs to look within acknowledge and take responsibility for what's been going on, and what they are still doing today. They simply do NOT care! 85% of the hundreds of online concerns I have recently skimmed through, written specifically about Audi San Diego, their senior leadership & lack of support by Audi Customer Service when asked for support, directly correlate to my first hand experience as well. I have been a customer of no less 15 Audi dealerships across the country, never have experienced anything that comes close to this negative experience, ever! Every department mentioned in reviews by others, I had similar neg relations, the root cause is all encompassing. From top down, this dealership is the problem. It is NOT the 100+ customers that wrote reviews online in different online forums like this, or the 100++ customers that remain silent that are to blame. Audi of San Diego is responsible, the comments I can relate with first hand accurate experience and the root to all lead right back to the source. No matter how they try to spin their problems, the facts prove they are responsible. Year after year, the exact same concerns are exposed, yet still today Audi San Diego refuses to acknowledge their poor business decisions & refuses to honestly remedy the problems they knowingly cause. They refuse to make good any promises made, be warned when you are told…"don’t worry, we're going to take care of you…" Simply blowing more smoke, my best interest or doing the right thing is NOT going to happen. Ron/Audi San Diego is more concerned with internal budgets, numbers & the false communication they preach making one believe they have morals, or are a business with an ounce of integrity, than actually following through. My problems would not be present and are a direct result of their dishonesty in regards to what they sell and how they sell it. The root of all go back to what was implied and sold, true condition, inaccurate vehicle history, facts not disclosed when asked and/or at time of sale when legally responsible, "missing" info from 3rd party reports provided as fact at time of sale, not answering specific pre-sale questions truthfully. I would have never purchased this vehicle if they had provided what I had asked from the beginning. The complete service records/parts history is something Audi communicates as needed for a used car sale. It is mentioned in several public online and print, sections within the info Audi provides. Audi San Diego dismisses this important fact with excuses, and says the Audi material is wrong, and that they can't provide this. I now know why (despite them having access to nearly all service records they performed) they didn't provide it, and why they still won't to this day. From what I have managed to piece together, I am spot on with my concerns, the facts don't lie. If I had the complete document 6months ago, it would've prevented the sale. The more I pieced together, the more it exposes the truth and leaves them vulnerable. I took the car in last week, regrettably, after believing in them, giving them another chance, and after a 2 1/2 hour drive each way (the only means in which to communicate is face to face, senior management refuses to show any respect to the customer whatsoever and does not respond otherwise. In hopes they would correct some of what was sold to me as having been done, I have proven the services have not been done & that the car has actually been neglected. They chose to make things worse when the general manager would only argue with falsely assumed lies, rude & disrespectful, incorrect in his rant, still lying & refusing to accept any responsibility. They completed 3 items of lesser importance to the 10+ still not completed, the fault codes present since purchasing the car were still not addressed, and in the end gave me an estimate for $4000 to repair the AC compressor ($1000 is more accurate) that should be fixed by them. This would not have led up to this if the car had properly been maintained and/or problems exposed. They gave it back with brake fluid in puddles in my engine compartment. The service writer mopped up some on the spot, I still soaked up much more after the 2 1/2 hour return, and of course, the car not washed. They are 100% responsible for losing a long time diehard Audi customer. Senior leadership down, they are dishonest, extremely rude, disrespectful and they do not value their customers, or the Audi customer. This is sad and has been a regrettable six month experience. I still only have 2000 miles on the car, spent a few thousand on my own already, countless hours diagnosing & trying to solve the problems myself, facing major problems already with a $4000 estimate, they didn't even fix the things that since I bought the car day one had been an issue, and that have been fault codes all along. Audi San Diego lacks integrity, they are unethical, and operates without concern for the law. I would not purchase from Audi San Diego knowing what I do now. Obviously, this is my own personal experience and opinion, please research and pay attention to the commonalities amongst the reviews for your own opinion. More

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The complete rude attitude of the service manager is insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked t insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked to see him. Instead he gets this survey. If it even goes anywhere. After over a decade working with Audi San Diego. That was my last visit. More

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Audi San Diego sales team did a great job and made the experience so easy! Fernando and the team were thorough and welcoming and they really made the process easy. I felt no pressure at all. experience so easy! Fernando and the team were thorough and welcoming and they really made the process easy. I felt no pressure at all. More

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Best experience ever!Everyone is professional and nice.My sales person Gino was very helpful and all sales team with managers super friendly and will make you feel comfortable. Highly recommend Audi San Dieg sales person Gino was very helpful and all sales team with managers super friendly and will make you feel comfortable. Highly recommend Audi San Diego to everyone who is looking for fun and good experience with professionals. More

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Super easy to work with, the vehicle that I liked was ready to go. ready to go. More

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I bought a 2018 CPO A4, because it went through the "300 point" inspection. I reported a rock chip on the windshield and left thumbweel not working. I was told that I would be scheduled for service for th point" inspection. I reported a rock chip on the windshield and left thumbweel not working. I was told that I would be scheduled for service for them. I also reported finding a USB drive with the previous owner's personal information (home address, email, phone number, etc.). I wanted the service scheduled, so I can return the USB drive. I contacted the sales rep and general manager for a week--no response. So I contacted the previous owner to arrange for me to return the USB drive. I did so on my own time. I reported these issues to Audi USA. Though I have been scheduled for service on the warranty items, I was still not contacted about the concerns I have with how the dealership ignored my diligence to help them improve protecting consumer privacy and making this right. More

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EXCELLENT SERVICE, PROFESSIONAL IN EVERY MANNER. TAMI HUDSON AND RON MANGSETH ARE THE BEST, I DO NOT BELIEVE THEY COULD HAVE BEEN ANY MORE EFFICIENT. THIS IS MY FIRST AUDI, IT WILL NOT BE MY LAST. HUDSON AND RON MANGSETH ARE THE BEST, I DO NOT BELIEVE THEY COULD HAVE BEEN ANY MORE EFFICIENT. THIS IS MY FIRST AUDI, IT WILL NOT BE MY LAST. More

by TOMDHESS Verified Customer Verified Customer

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Dropped my car because of a problem, they thought they solved the problem with just cleaning a panel with damp cloth. They didn’t even check if it was fixed or not, which it wasn’t. They ordered a new par solved the problem with just cleaning a panel with damp cloth. They didn’t even check if it was fixed or not, which it wasn’t. They ordered a new part for me, didn’t contact me for four months to let me know the part is in. When I dropped my car again, nobody calls me or return my call to tell me the status of the service. I reached out to management and left messages, same story, they never followed up with me More

by Audi owner Verified Customer Verified Customer

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We leased our 2019 SQ5 from another dealership through USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile s USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile service (more about the 'forced' part later). While I was in a meeting with a client about his automotive service shop's MRP software, my wife texts me that the 20k mile service was a tad under $800. I showed the text to my client (while trying to control my breathing in order to keep the veins over my temples from exploding). His comment was, "Why would you own an Audi? Didn't you know about their service fees/profit model b/f buying? I thought you would know if anybody would." Score one for client as my street credibility takes a hit real-time... I phoned the Service Manager to learn what type of 'un-obtanium' fluids or Master Technician talents justify 8 Benjamin Franklins for a 1.0 on labor and $50 on materials. She explained that a ~$200 brake fluid bleed was part of the bill as it 'is recommended by Audi'. So living in the most moderate climate, with little moisture in a vehicle that had never been in ABS let alone driven hard, needs a $200 brake fluid service according to Audi (and supported by the service advisor). I directed removal of the brake fluid service and the bill for an oil change came to over $500. Over $500 for an oil change (ok..to be fair...a cabin air filter as well). Again- $500 for an oil change! The Service Manager was quite polite explaining the cost to which my only reply is Audi San Diego should be ashamed for profiting off folks who cannot tell righty-tighty from lefty-loosey. I fully understand the commissions involved with service sales, but it is CLEARLY EVIDENT that Audi San Diego (and parent company, Holman Automotive) prioritize profits over principles. I'm sure the kids in back know what they're doing and your car will get the help it needs; however, I believe folks should know one facet of the story before heading into ASD's service dept. And for the record, the Federal Trade Commission prohibits any automotive manufacturer from requiring vehicle service be completed by said manufacturer's dealerships. This is not what ASD will tell you when you call about the service being done elsewhere...on three different occasions they told me that my warranty would be voided if I took it elsewhere. I then hereby declare this a 'double whammy' against ASD and parent company Holman Automotive. Roll in at your own risk. More

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