Julie Andresen

Audi San Diego best place to purchase your new car call Nabi 760-330-6809 your sales representative Nabi 760-330-6809 your sales representative More

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Regrettable- Sadly that's the best word I could use to describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its enti describe my experience with Audi San Diego, and Ron Mangseth. My experience in purchasing a used Audi, serviced at this dealership almost its entire life, is one I will not repeat. If all the 15+ VW/Audi personal vehicles I have purchased, never have had a neg situation, nothing slightly compares to this damaging transaction. I can relate to almost all of the concerns repeated by countless others disillusioned by Audi San Diego. People able to research, validate and remedy concerns are clearly aware of what the situations are, they are repeated on multiple forums over years and involving the same people, with similar specific areas of concern & all different customers. It can't be the customers who are making all of these mistakes at some point the dealership needs to look within acknowledge and take responsibility for what's been going on, and what they are still doing today. They simply do NOT care! 85% of the hundreds of online concerns I have recently skimmed through, written specifically about Audi San Diego, their senior leadership & lack of support by Audi Customer Service when asked for support, directly correlate to my first hand experience as well. I have been a customer of no less 15 Audi dealerships across the country, never have experienced anything that comes close to this negative experience, ever! Every department mentioned in reviews by others, I had similar neg relations, the root cause is all encompassing. From top down, this dealership is the problem. It is NOT the 100+ customers that wrote reviews online in different online forums like this, or the 100++ customers that remain silent that are to blame. Audi of San Diego is responsible, the comments I can relate with first hand accurate experience and the root to all lead right back to the source. No matter how they try to spin their problems, the facts prove they are responsible. Year after year, the exact same concerns are exposed, yet still today Audi San Diego refuses to acknowledge their poor business decisions & refuses to honestly remedy the problems they knowingly cause. They refuse to make good any promises made, be warned when you are told…"don’t worry, we're going to take care of you…" Simply blowing more smoke, my best interest or doing the right thing is NOT going to happen. Ron/Audi San Diego is more concerned with internal budgets, numbers & the false communication they preach making one believe they have morals, or are a business with an ounce of integrity, than actually following through. My problems would not be present and are a direct result of their dishonesty in regards to what they sell and how they sell it. The root of all go back to what was implied and sold, true condition, inaccurate vehicle history, facts not disclosed when asked and/or at time of sale when legally responsible, "missing" info from 3rd party reports provided as fact at time of sale, not answering specific pre-sale questions truthfully. I would have never purchased this vehicle if they had provided what I had asked from the beginning. The complete service records/parts history is something Audi communicates as needed for a used car sale. It is mentioned in several public online and print, sections within the info Audi provides. Audi San Diego dismisses this important fact with excuses, and says the Audi material is wrong, and that they can't provide this. I now know why (despite them having access to nearly all service records they performed) they didn't provide it, and why they still won't to this day. From what I have managed to piece together, I am spot on with my concerns, the facts don't lie. If I had the complete document 6months ago, it would've prevented the sale. The more I pieced together, the more it exposes the truth and leaves them vulnerable. I took the car in last week, regrettably, after believing in them, giving them another chance, and after a 2 1/2 hour drive each way (the only means in which to communicate is face to face, senior management refuses to show any respect to the customer whatsoever and does not respond otherwise. In hopes they would correct some of what was sold to me as having been done, I have proven the services have not been done & that the car has actually been neglected. They chose to make things worse when the general manager would only argue with falsely assumed lies, rude & disrespectful, incorrect in his rant, still lying & refusing to accept any responsibility. They completed 3 items of lesser importance to the 10+ still not completed, the fault codes present since purchasing the car were still not addressed, and in the end gave me an estimate for $4000 to repair the AC compressor ($1000 is more accurate) that should be fixed by them. This would not have led up to this if the car had properly been maintained and/or problems exposed. They gave it back with brake fluid in puddles in my engine compartment. The service writer mopped up some on the spot, I still soaked up much more after the 2 1/2 hour return, and of course, the car not washed. They are 100% responsible for losing a long time diehard Audi customer. Senior leadership down, they are dishonest, extremely rude, disrespectful and they do not value their customers, or the Audi customer. This is sad and has been a regrettable six month experience. I still only have 2000 miles on the car, spent a few thousand on my own already, countless hours diagnosing & trying to solve the problems myself, facing major problems already with a $4000 estimate, they didn't even fix the things that since I bought the car day one had been an issue, and that have been fault codes all along. Audi San Diego lacks integrity, they are unethical, and operates without concern for the law. I would not purchase from Audi San Diego knowing what I do now. Obviously, this is my own personal experience and opinion, please research and pay attention to the commonalities amongst the reviews for your own opinion. More

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I had a bad experience when I tried to buy my A4 Allroad in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told someone would contact me when you had one. A follow-up email got no answer. I complained to Audi USA IN SEPTEMBER and all of a sudden you found me one (with most features I had asked for in February) within 2 days. The first service in 2020 went very well. When I made an appointment for the passenger seat recall in February 2022, I was told in service that the appointment was for several days „ to be in line“ for the repair, but no loaner was available. No one had told me that when I made the appointment. As I needed my car, I drove home again. On several follow-up calls I was told that the parts were not in; someone would contact me when they were. No one did. I called several times, only to be told the parts were not in yet. I managed to talk with Scott Kealy, who explained that part delivery was spotty because of Covid delivery delays. I finally wrote an angry email, complaining about the lack of communication and threatening to call Audi USA complaint again. Finally, (after 8 months from getting the recall notice) I got the October appointment with a promise of a loaner. The repair plus oil change took 4 days! I do not consider my service experience a good one. Your communications and response need some serious overhaul. More

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Took 6 months to get my car back from service. I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regardi I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regarding the delay and status of my vehicle. It was 2 months before anyone communicated when I was getting my car back. It wasn't until I informed them i was taking their loaner out of state that suddenly my car part was in stock. Did they forget about me?? Julie the service manager made it right thus the 4 stars but the leadership in this company can learn from their employees on delivering good service. The price gauging for labor is ridiculous especially when the repairs take 6 months to complete More

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Worst Dealer service experience ever. Took appointment and did not advise the car would not been seen for days. Spoke with Service manager about delay on diagnosis of vehicle, She seemed to think its p and did not advise the car would not been seen for days. Spoke with Service manager about delay on diagnosis of vehicle, She seemed to think its perfectly okay to not get to the car the same day as the drop off - If there was a loaner, this may be okay but - i could not get loaner with appointment 3 weeks ahead and possible service engine issue which may have stranded - the attitude was amazingly not caring and not apologetic in any way. Charged multiples of MSRP for parts. Nice video inspection but was a $3000 additional repair really necessary when a simple bolt can do the job? 10 days for repair, no wash, no road test. Brake job quoted at 3X independent shop - can pay a bit more for dealer but 3x is outrageous. Minimal communication from advisor. Will find another way to service or buy a vehicle based on this horrible experience. More

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