Ron Ptak | Page 4

I did not have an appt for service but took a chance dropping by since I was in the area. Upon walking in, I was greeted by a friendly receptionist. She introduced me to an available service personnel dropping by since I was in the area. Upon walking in, I was greeted by a friendly receptionist. She introduced me to an available service personnel, Ms Pam Bryant, who can't be more helpful, she asked me if I would like to wait or prefer a loaner car while they servcie my car. It was fascinating to watch her put my key into this little device that tells her what my 328i needed exactly. I chose to wait and enjoyed the healthy snacks they had as well as spring water and freshly brewed by cup coffee. It didn't seem long at all as I walked around the showroom and engaged in light conversation with various sales people working. Next thing I know, Ms. Bryant came over to advise what was done, and that my BMW was being washed and will be pulled up for me shortly while I signed for my paperwork. The whole visit was smooth, fast, and efficient. I will definitely go out of my way to come here for my next service! Thank you Pam, and everyone at Silver Spring BMW, you guys rock! More

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I had a very irritating issue with my Bluetooth. I have visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my ca visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my car. I stopped by Tischer unannounced at lunch time with somewhat of a chip on my shoulder. I truley expected to be pushed aside. Bryan, I believe he is the manager greeted me(WOW)he asked if I needed help. I told him I was having trouble with my bluetooth. He asked me for my keys and phone. He then said lets go, I will show you how to pair your phone. We spent a good 15 minutes in my car pairing the phone, setting up the navigation and radio stations. What makes this truley remarkable is no money exchanged hands. In a time when everyone asks what's in it for me, Bryan did not. I guess I found MY new BMW dealership. More

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I took my CPO 325xi for the annual service and there was confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was ab confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was able to make the problem go away. Granted the blame is still looking for a home. But my car got serviced and hopefully I won't have to be back for a year. I bought a luxury car in order to receive luxury service, which I have gotten at the delearship where I purchased my vehicle. The bar was set high by my previous local dealership. I often told people that Tisher was the best around but often made you feel like a number and who really wants to be a number? But today after my 3rd visit I was a witness of the level of service that compares to the brand. I know they get a lot of volume at the Silver Spring dealership, and maybe my expectations are high. But, even though I got a little pushback today, I'm pleasently surprised that they listened to me and did something about it. More

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