Ron Ptak | Page 3

Excellent Service Experience Regular service visit (oil change, etc.) was handled quickly while I waited. Employees I worked with (see below) were very professional, friendly and Regular service visit (oil change, etc.) was handled quickly while I waited. Employees I worked with (see below) were very professional, friendly and efficient -- exactly what I would expect from a BMW dealership (and I'm a long-time BMW owner). Enjoyed talking to Ron Ptak who is a car enthusiast as well as a dealership employee and appreciated the extra effort in finding the correct oil for my 1994 BMW. More

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Consistent excellence in BMW service I have brought my car for service to the BMW of Silver Spring over the past decade or so. Brent Anderson has been my service advisor for the past few I have brought my car for service to the BMW of Silver Spring over the past decade or so. Brent Anderson has been my service advisor for the past few years. It is always a pleasure to work with Brent. He is very respectful and friendly, and follows up on the status of the car via phone, text message, and email. The service team at the BMW of Silver Spring is operating under the leadership of the legendary Mr. Ron Ptak, who has been with BMW for decades. He makes sure that the customers leave the dealership completely satisfied. More

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Thank you for an outstanding service Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of service is beyond reproach. I have been bringing my car here for the past 10 years and I’ve always been satisfied with the level of service and cleanliness . Thank you to Rachel Rhea my service advisor she has been doing a tremendous job. More

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A Very Pleasant Experience Pleasure to deal with the dealership especially Lonnie and Mike. Both of them very professional and went that extra mile to make the purchase a joyful Pleasure to deal with the dealership especially Lonnie and Mike. Both of them very professional and went that extra mile to make the purchase a joyful experience. More

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Amazing! Ron was super helpful and extremely friendly. He was straightforward but detailed. He made my family feel welcome and he geneunely cared about his cus Ron was super helpful and extremely friendly. He was straightforward but detailed. He made my family feel welcome and he geneunely cared about his customers. Would definitely recommend him. More

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Superior Service Kristina Williams is my service advisor and always provides unparalleled attention to all of my service needs. She represents what superior customer s Kristina Williams is my service advisor and always provides unparalleled attention to all of my service needs. She represents what superior customer service is meant to be. I would highly recommend this dealership for this reason. Buying a new car (which I would highly recommend doing from this dealership) is only a minor detail in the big picture. It's the service that the dealership provides after the sales that shows the integrity of the dealership. Kristina excels at this in every aspect. More

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BMW of Silver Spring Maryland is a top-notch dealership.I purchased a pre owned 745 Li from them;They treat me like a king.Their service department is unmatched.All their employees are friendly and helpful.T purchased a pre owned 745 Li from them;They treat me like a king.Their service department is unmatched.All their employees are friendly and helpful.This is a shinning example of capitalism and how it should work.They are honest and trustworthy."They are best forget the rest." More

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The car industry is a grimmy business and Tischer BMW is your typical dealership. Their service dept doesn't have a clue and can't stand by the quality of their repairs! If they can't fix your car's prob your typical dealership. Their service dept doesn't have a clue and can't stand by the quality of their repairs! If they can't fix your car's problem, don't be surprised if they blame it on you or condescendingly suggest that you don't know how to work the car. More

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I had a great experience of buying a BMW from a wonderful and patient salesman,Mr.Lonnie Overby.He totally made my buying experience at BMW of Silver Spring a pleasure.Mr.Joe Diss is my service writer.I have and patient salesman,Mr.Lonnie Overby.He totally made my buying experience at BMW of Silver Spring a pleasure.Mr.Joe Diss is my service writer.I have never had such a nice,knowledgeable and professional service writer that conveys the correct information to the talented technicians.They do the job correct the first time.That is so important.I have had the great pleasure of dealing with Mr. Micheal Fastman.he went" above and beyond"to satisfy my concern.He asked Mr. Ron Ptak whom is the service manager to help me also.He was so helpful and concerned .I was totally satisfied.I know this is one of the best automobile dealerships in the world."They are an truly a "sparkling diamond of a automobile dealership". More

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I drove all the way to this dealer because of the poor service I received from VOB BMW. And because of the highly acclaimed customer service of the Silver Spring BMW, I figured it was worth the drive. Un service I received from VOB BMW. And because of the highly acclaimed customer service of the Silver Spring BMW, I figured it was worth the drive. Unfortunately, I was proven wrong. I had a waiting time of 45 minutes and when my service advisor did come, there was no introduction, handshake, or small talk. The only remotely friendly people were the service receptionists. Hopefully they can just get the job done right. At least they have Wimbledon showing on the back TV... I also signed up for the appointment online and said that I would be waiting for my car but after talking to my service advisor, it sounded like I was doing a drop off. Let's see how long I'll be waiting. I hope I won't have to leave a complaint with corporate like I did with VOB BMW. This is looking kind of hopeless but I may have to find yet another service advisor or dealer... ---Update--- The above was written after I dropped off my car and was waiting for the service to be done. After spending about 2 hours in the dealership, I was approached by Ron Ptak. It was very fortunate that we bumped into each other because he changed my initial impressions and showed me what customer care is really like. Given my unique situation, all I wanted was the same respect and courtesy as any other BMW owner would receive. Without a doubt, Ron showed me just that. I had only wished every service advisor was like him. He took care of me and walked me through every step of the way as well as possible options at each step. Although he had some problems with his equipment that further delayed service, I completely understood and thought it was very reasonable because I felt so comfortable. Although my problem was not fixed due to the nature of the problem, I will definitely be returning to get my car serviced here after I figure out logistical issues. All in all, I highly recommend Ron Ptak and his service department. More

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