"Fast, thorough service."
This is the 2nd time we’ve used Champion to service our van for a recall. We had them change the oil and rotate the tires as well. They have a friendly staff that does a great job and works quickly. They always have coupons available for service too. We will continue using this dealership for our needs.
"Always a good experience. Friendly and professional."
- Cat Lady
Everyone here is always friendly and professional making the experience very positive. This particular visit my service representative was Ron, but I have also have had other service reps that are equally helpful.
I would really say No, that I wouldn’t recommend Champion due to my recent experience, but I try to be a nice person. I am disappointed that Champion, not including Ron from service, is more focused on the SALE rather than the customers. They did not care about helping me as their long time loyal customer, only that they could reel me in for another sale on a new car. I trashed the idea that Champion could help me by lending me a car while my rim was being repaired & instead made other arrangements. I will complete the lease on my car & will keep it, I don’t want another car from them.
Lack of follow up Did not call when part arrived
Had to wait as they were talking to each other not greeting customers as they arrived.
"Service and parts"
The service was great. They help me to decide which parts were the most important to replace at this time. Thank you. I will be back.
"What a complete frustration"
Dropped off my car on a Tuesday early morning for a battery light on the dash (battery was replaced at Champion two months ago). My car was not worked on for 2 days and I ended up having to pick it up to take it elsewhere unserviced. The service center rep that was dealing with me didn't seem to care or to keep me updated about what was going on. As a matter of fact he led me to believe that my car was being worked on and kept promising to call back with updates, which never did, not even once. Very disappointed with my experience at Champion Service Center, I don't have any plans on coming back. There is a big banner there that says that "Where everyone is treated like a winner". Evidently my experience was the complete opposite.
Here's a log of events if someone cares to read:
- Dropped off the car on a Tuesday early morning (Oct 30th, 2018 by 7:30 am) and was told that they would call around 1 pm same day with an update, which they never did.
- I called at 3:20 pm and was told that the diagnose was not complete yet and that they would call back when it's done.
- I called again by the end of the day and next day at 10:20 am, same story, always promising to call me back soon.
- I tried again at 1:22pm and was told that the technician that was working on my car was on a lunch break and that I should expect a call back in 5 minutes (never did).
- I called back at 2:30pm and asked to have the car back (no work was being done at the car).
- I picked up my car by 3:20 pm (Oct 31st, 2018).
"The Owner Doesn’t Mind Putting In The Work"
- Schawayna Raie
The owner is very personable and caring. He wants to make sure that you receive the service that he would love to have. He made sure that his staff took great care of me! My salesperson and finance made sure that the deal was done and that I walked away with the price that I wanted. The car that I have was more than I expected as I was only looking for a second vehicle so I wasn’t picky. I actually got another FIRST car for the price that I would’ve paid for a second vehicle.
"The only dealership I have ever recommended."
Service at Champion is always quick, easy, and polite. They are the only dealership I have recommended from personal experience. I may not go for all my service, but when I do it as as pleasant as it can be.
Other Employees Tagged:
Ray (sales 7 years ago)
Service advisor was very thorough, attentive and friendly. He explained all the details of my repairs and made certain my request for service were met.
The staff is always helpful and cheery. The work is always timely. I always enjoy the additional complimentary offerings that accompany a fresh cup of coffee or water.