Ron Torres | Page 14

Worst experience I ever had. Car was trashed at time of pickup. Two screws pushed into leather interior. Two oil spots on passenger seat. Inside trunk cover was not put back in p Car was trashed at time of pickup. Two screws pushed into leather interior. Two oil spots on passenger seat. Inside trunk cover was not put back in place. Oil / gunk substance was on the exterior door. Car had a ceramic coat which was ruined (ate into) by a chemical the detailer applied during my initial complaint. Not to mention that the computer was flashed when told not to this wiping out my custom tune. Had to redownload and calibrate at the performance shop 2 hours away. I had to do a couple paint corrections and apply another ceramic coat. Cost impact was significant. Service manager gave me a card with a number he never answered. Called multiple times in multiple days and always got a voicemail. Called the dealer and got a second number to contact him. Messages left were never returned! More

by widowmaker1320 Verified Customer Verified Customer

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Truck had a broken sway bar bolt and these clowns didn't even figure it out. even figure it out. More

by ROCKYOURDOCK Verified Customer Verified Customer

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Good customer service, nice and clean area. Service took a little longer but not bad. Service took a little longer but not bad. More

by rodriguezalexey49 Verified Customer Verified Customer

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Top notch customer service from check in to exit. Completely impressed with all staff; all were professional, personable and polite. I’ll be back. Completely impressed with all staff; all were professional, personable and polite. I’ll be back. More

by pny Verified Customer Verified Customer

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The most unprofessional dealership that I have ever dealt with. This place cannot answer any questions. They tell you lies. They keep you in the dark about the progress of your vehicle when you have it in fo with. This place cannot answer any questions. They tell you lies. They keep you in the dark about the progress of your vehicle when you have it in for service. When you call to find out if you're able to get ahold of them, they immediately patch you off to the next person and they can not help you either. They do not You call and lee voicemail messages to know adval no one ever calls you back More

by Keithia Verified Customer Verified Customer

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Sales person was pushing for a down-payment with a credit score of 800+and refused to have the car tinted. This was enough for me to find another dealership. I ended up getting the same car from carfax w score of 800+and refused to have the car tinted. This was enough for me to find another dealership. I ended up getting the same car from carfax with no down-payment and tinted. I would not recommend this dealership. More

by Shane Verified Customer Verified Customer

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Poor leadership and overall doesn't provide good customer service or quality in their work. service or quality in their work. More

by tmorton Verified Customer Verified Customer

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I thank Chrysler dodge jeep for having the parts and the mechanic to fix my car. Thank you for your updates. the mechanic to fix my car. Thank you for your updates. More

by cmc1st Verified Customer Verified Customer

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The second vehicle purchase process was definitely much better than the first purchase. I did not feel good after purchasing a truck from Caroline but this time my sales rep., Matthew, was a much better ex better than the first purchase. I did not feel good after purchasing a truck from Caroline but this time my sales rep., Matthew, was a much better experience. More

by Buddy Verified Customer Verified Customer

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Amazing experience! Service advisor was a class act, took care of my needs in a timely manner. Service advisor was a class act, took care of my needs in a timely manner. More

by RTORRESC5R Verified Customer Verified Customer

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