Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.1
37 Reviews
4.1

37 Reviews

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37 Reviews of Ronald Draves

June 29, 2025

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Employee Rating

Great service as always. Fast, clean enjoyable experience. Will go back. My review - 15 words. More

by KJWALSH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2025

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Employee Rating

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. More

by RYANSLOAN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Ford of Latham responded

Thank you for your candid feedback. We appreciate your business and hope to see you again here at Ford of Latham.

June 29, 2025

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Employee Rating

Loaner was promised but not available Third visit and third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications wit More

by Auclairraa@aol.
Service Price Transparency
Service Communication
Recommend Dealer
No
Jul 03, 2025

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 26, 2025

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Very timely service, people were very helpful and considerate Easy to make an appointment. No problems More

by rhscott1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 20, 2025

Dealership Rating
Employee Rating

Excellent Service, fast friendly staff who make you feel like family. I am deeply grateful for Don McLennan personal attention to detail. He went above and beyond. Kind regards? Neil Wahab MSEd More

by NEILWAHAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Jackson Sales 5 stars

Jun 20, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 20, 2025

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Employee Rating

Customer service is not great very disappointing how it’s run and managed. The fact no one answers the phone in service and it takes over 24 hrs to get a call back is just terrible service More

by Aluciano2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 23, 2025

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 14, 2025

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The service was an overall great experience. Excellent communication. I was impressed with the video of the walkthrough showing what had been done. More

by DAVIS_R
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 14, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 13, 2025

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Employee Rating

We had a great experience. Nat was fantastic with matching up with used car. Actually he went above and beyond along with others that work there. Best experience I’ve had with More

by MYFRIENDS76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Mederios

Jun 13, 2025

Ford of Latham responded

Thank you so much for choosing Ford of Latham! Please let us know if we can be of any more assistance.

June 05, 2025

Dealership Rating
Employee Rating

No hassle professional maintenance. Came in with a tire rubbing sound. Truck was full checked out and a minor backing plate adjustment. No upcharge trying to gouge the customer. More

by KZIMMY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 04, 2025

Dealership Rating
Employee Rating

Wry helpful friendly staff! I would highly recommend them to anyone for service on any car. More

by RYAN.LAMBERT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

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