Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.1
45 Reviews
4.1

45 Reviews

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45 Reviews of Ronald Draves

July 29, 2025

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Latham ford gets it done no matter your needs, Paul Lunch is the man but you guys knew that More

by PTRAP518
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Recommend Dealer
Yes

Other Employees Tagged: Paul Lynch

July 28, 2025

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My first service with my new bronco. Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call b More

by MSLUCYVP
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Recommend Dealer
No

July 24, 2025

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I went in for just an inspection. I am pleased with the service and I am impressed with care taken with placement of the inspection sticker. It was placed neatly and cleaned so it lo More

by AAROND523
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Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 24, 2025

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Now that I know where you are it was hard to pull into the parking lot but otherwise the service was seamless. They took care of everything that was scheduled and the cost was less than I expected. There More

by mactheknife22
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Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 24, 2025

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The service was excellent, and the staff was very friendly. I would go back again. More

by CHRISLOWNSBURY
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Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

July 24, 2025

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Would not have anything to do with this dealership, they do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the servic More

by Taloustoy
Service Price Transparency
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Recommend Dealer
No
Jul 28, 2025

Ford of Latham responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 22, 2025

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Work quality is good, however no one ever returns phone calls. This happens ever time I have service performed there More

by JMCKONE0
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Recommend Dealer
No
Jul 25, 2025

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 10, 2025

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Excellent communication! !! Customer service at its finest!! They will always have my business!! They went out of their way to work around my schedule and the service departme More

by DLCLOVE9928
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Recommend Dealer
Yes
Jul 10, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 29, 2025

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Great service as always. Fast, clean enjoyable experience. Will go back. My review - 15 words. More

by KJWALSH27
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Recommend Dealer
Yes
Jun 29, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2025

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Employee Rating

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. More

by RYANSLOAN81
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Recommend Dealer
Yes
Jul 01, 2025

Ford of Latham responded

Thank you for your candid feedback. We appreciate your business and hope to see you again here at Ford of Latham.

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