Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves | Page 10

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
131 Reviews
4.2

131 Reviews

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131 Reviews of Ronald Draves

July 24, 2025

Dealership Rating
Employee Rating

Would not have anything to do with this dealership, they do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the servic More

by Taloustoy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2025

Ford of Latham responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 24, 2025

Dealership Rating
Employee Rating

The service was excellent, and the staff was very friendly. I would go back again. More

by CHRISLOWNSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

July 24, 2025

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Employee Rating

Now that I know where you are it was hard to pull into the parking lot but otherwise the service was seamless. They took care of everything that was scheduled and the cost was less than I expected. There More

by mactheknife22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 24, 2025

Dealership Rating
Employee Rating

I went in for just an inspection. I am pleased with the service and I am impressed with care taken with placement of the inspection sticker. It was placed neatly and cleaned so it lo More

by AAROND523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 22, 2025

Dealership Rating
Employee Rating

Work quality is good, however no one ever returns phone calls. This happens ever time I have service performed there More

by JMCKONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 25, 2025

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 10, 2025

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Employee Rating

Excellent communication! !! Customer service at its finest!! They will always have my business!! They went out of their way to work around my schedule and the service departme More

by DLCLOVE9928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 29, 2025

Dealership Rating
Employee Rating

Loaner was promised but not available Third visit and third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications wit More

by Auclairraa@aol.
Service Price Transparency
Service Communication
Recommend Dealer
No
Jul 03, 2025

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 29, 2025

Dealership Rating
Employee Rating

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. More

by RYANSLOAN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Ford of Latham responded

Thank you for your candid feedback. We appreciate your business and hope to see you again here at Ford of Latham.

June 29, 2025

Dealership Rating
Employee Rating

Great service as always. Fast, clean enjoyable experience. Will go back. My review - 15 words. More

by KJWALSH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2025

Dealership Rating
Employee Rating

Very timely service, people were very helpful and considerate Easy to make an appointment. No problems More

by rhscott1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

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