Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves | Page 10

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

Contact Me
4.3
128 Reviews
4.3

128 Reviews

Write a Review

128 Reviews of Ronald Draves

July 24, 2025

Dealership Rating
Employee Rating

I went in for just an inspection. I am pleased with the service and I am impressed with care taken with placement of the inspection sticker. It was placed neatly and cleaned so it lo More

by AAROND523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 22, 2025

Dealership Rating
Employee Rating

Work quality is good, however no one ever returns phone calls. This happens ever time I have service performed there More

by JMCKONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 25, 2025

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 10, 2025

Dealership Rating
Employee Rating

Excellent communication! !! Customer service at its finest!! They will always have my business!! They went out of their way to work around my schedule and the service departme More

by DLCLOVE9928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 29, 2025

Dealership Rating
Employee Rating

Loaner was promised but not available Third visit and third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications wit More

by Auclairraa@aol.
Service Price Transparency
Service Communication
Recommend Dealer
No
Jul 03, 2025

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 29, 2025

Dealership Rating
Employee Rating

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. More

by RYANSLOAN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Ford of Latham responded

Thank you for your candid feedback. We appreciate your business and hope to see you again here at Ford of Latham.

June 29, 2025

Dealership Rating
Employee Rating

Great service as always. Fast, clean enjoyable experience. Will go back. My review - 15 words. More

by KJWALSH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2025

Dealership Rating
Employee Rating

Very timely service, people were very helpful and considerate Easy to make an appointment. No problems More

by rhscott1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 20, 2025

Dealership Rating
Employee Rating

Excellent Service, fast friendly staff who make you feel like family. I am deeply grateful for Don McLennan personal attention to detail. He went above and beyond. Kind regards? Neil Wahab MSEd More

by NEILWAHAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Jackson Sales 5 stars

Jun 20, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 20, 2025

Dealership Rating
Employee Rating

Customer service is not great very disappointing how it’s run and managed. The fact no one answers the phone in service and it takes over 24 hrs to get a call back is just terrible service More

by Aluciano2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 23, 2025

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 14, 2025

Dealership Rating
Employee Rating

The service was an overall great experience. Excellent communication. I was impressed with the video of the walkthrough showing what had been done. More

by DAVIS_R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

...
10
...

Dealership Inventory (230 Vehicles)

used 2025 Subaru Forester car, priced at $34,077
2025 Subaru Forester
used
Ice Silver Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford F-150 car, priced at $57,245
2026 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $46,790
2026 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $46,698
2026 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $55,789
2026 Ford Bronco
new
Desert Sand exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $47,468
2026 Ford F-150
new
Avalanche exterior
Automatic
Four-wheel Drive