Ronald Draves | Page 9

I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

by LRAIDERONE Verified Customer Verified Customer

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After appt was set, vehicle delivered and completed in a timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you More

by FARCHINO Verified Customer Verified Customer

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The staff were kind, courteous, helpful, and communicative. They are so friendly and wanting to help. communicative. They are so friendly and wanting to help. More

by NEVLING68 Verified Customer Verified Customer

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Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More

by DKKREIS07 Verified Customer Verified Customer

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I’ve been reading all of your responses to the less than stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and o stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and over again. Seems you are just responding to look like you are interested in solving people’s issues. It’s a shame I remember Latham Ford being a stellar company. You say you want to see what you can do after the fact. A known problem with the transmissions, appt was 3 days after warranty was up. Had you had more than one person able to make service appointments it would have been under warranty. The one person that takes appointments finally was available. By then my appointment date was after my transmission warranty was up. I don’t know what you can do now, I do know what you could’ve done More

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Latham ford gets it done no matter your needs, Paul Lunch is the man but you guys knew that is the man but you guys knew that More

by PTRAP518 Verified Customer Verified Customer

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My first service with my new bronco. Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call b Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call back with no apology. Not happy More

by MSLUCYVP Verified Customer Verified Customer

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Would not have anything to do with this dealership, they do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the servic do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the service date or fought with Ford to have it covered. More

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The service was excellent, and the staff was very friendly. I would go back again. friendly. I would go back again. More

by CHRISLOWNSBURY Verified Customer Verified Customer

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Now that I know where you are it was hard to pull into the parking lot but otherwise the service was seamless. They took care of everything that was scheduled and the cost was less than I expected. There the parking lot but otherwise the service was seamless. They took care of everything that was scheduled and the cost was less than I expected. There are some other issues which I will return to take care of in the near future. The professionalism and courtesy was very much appreciated. More

by mactheknife22 Verified Customer Verified Customer

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