Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves | Page 4

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
113 Reviews
4.2

113 Reviews

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113 Reviews of Ronald Draves

January 09, 2026

Dealership Rating
Employee Rating

Professional, friendly, reliable. Always helpful and courteous. Quick service, polite, always follow up with customer More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Hunter service

Jan 09, 2026

Ford of Latham responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ford of Latham.

December 31, 2025

Dealership Rating
Employee Rating

Very thorough explaining everything that was being done to my vehicle. Every employee I interacted with was very courteous and friendly. More

by DKKREIS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 31, 2025

Dealership Rating
Employee Rating

That staff was very courteous and informative. They communicated and explained the service needed very well. More

by EBRESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Ford of Latham responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 19, 2025

Dealership Rating
Employee Rating

Service person tried to fix my issue himself and then helped me with a plan to get it fixed. More

by KING.MORGAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 18, 2025

Dealership Rating
Employee Rating

Chek in went smoothly, person was very polite and professional, service tech sent me the video with detail explanation and work was completed earlier than expected. More

by JMFRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Denyse

Dec 18, 2025

Ford of Latham responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 18, 2025

Dealership Rating
Employee Rating

Scheduling and dealing with the administrative folks was horrible all else was great. The person “man” taking my car and servicing was on point. More

by ALBERTO_AVILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Ford of Latham responded

Alberto, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 17, 2025

Dealership Rating
Employee Rating

Ron Draves was very personable and polite and friendly. I would definitely recommend his check-in with anyone. Also, another guy went and got my car, drove it in for me and then when I came to pick it up More

by LOLIVER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2025

Ford of Latham responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

December 12, 2025

Dealership Rating
Employee Rating

Excellent customer service, polite and friendly. Very impressed with their service to me and my car More

by Rcjacopino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2025

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

December 07, 2025

Dealership Rating
Employee Rating

Made appointment in Oct given Early Nov appointment, which you cancelled untill Dec5 . Dropped off truck am went to pick up truck end of day I was told they didn’t look at it . More

by JCOZZOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2025

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 07, 2025

Dealership Rating
Employee Rating

Latham Ford provided great customer service for my scheduled oil change appointment. I was in and out with an hour as promised. More

by Hondaguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2025

Ford of Latham responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

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