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Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves | Page 4

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
108 Reviews
4.2

108 Reviews

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108 Reviews of Ronald Draves

December 18, 2025

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Employee Rating

Scheduling and dealing with the administrative folks was horrible all else was great. The person “man” taking my car and servicing was on point. More

by ALBERTO_AVILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

Ford of Latham responded

Alberto, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 17, 2025

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Employee Rating

Ron Draves was very personable and polite and friendly. I would definitely recommend his check-in with anyone. Also, another guy went and got my car, drove it in for me and then when I came to pick it up More

by LOLIVER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2025

Ford of Latham responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

December 12, 2025

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Employee Rating

Excellent customer service, polite and friendly. Very impressed with their service to me and my car More

by Rcjacopino
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2025

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

December 07, 2025

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Employee Rating

Made appointment in Oct given Early Nov appointment, which you cancelled untill Dec5 . Dropped off truck am went to pick up truck end of day I was told they didn’t look at it . More

by JCOZZOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 11, 2025

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 07, 2025

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Employee Rating

Latham Ford provided great customer service for my scheduled oil change appointment. I was in and out with an hour as promised. More

by Hondaguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2025

Ford of Latham responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

December 04, 2025

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Employee Rating

I would come back to this service center. I felt comfortable and I felt they had my back interest in mind. More

by Thelionspaw
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ronald and our team delivered such a great experience!

November 26, 2025

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Very professional had every answer for every question asked Great service. Would recommend this dealer to anyone More

by Diablo116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Ford of Latham responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 21, 2025

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I found the staff to be Friendly and efficient! My truck was in good hands. More

by ABLANCH2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Ford of Latham responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ford of Latham.

November 20, 2025

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Employee Rating

It was a friendly and efficient process to get my Ford Maverick serviced at Ford of Latham. More

by JOHN1ELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 19, 2025

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Employee Rating

Worst service advisor On his phone d doesn’t acknowledge customer who have appointment or not that come in. I will never come to this service or for purchase of vehicle here even tho I had purc More

by Raptor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Long, Amanda Denyse

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Nov 23, 2025

Ford of Latham responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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