Ronald Draves | Page 5

Never been treated so bad from anywhere my truck was there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go ba there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go back or recommend Latham Fird to anybody more bad things to say but it doesn’t matter More

by Mpolaro43 Verified Customer Verified Customer

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I didn’t have to wait and just walked around at the very nice show room while I waited and the inspection was quickly nice show room while I waited and the inspection was quickly More

by 7CARDANY321 Verified Customer Verified Customer

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Pleasant informative staff. Exceeded my expectations. Will bring my Mustang back along with my F-150 Exceeded my expectations. Will bring my Mustang back along with my F-150 More

by AJRACEFAN Verified Customer Verified Customer

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Tim was very helpful. Explained procedure, knew when I would be able to pickup vehicle as I was out of town. Explained procedure, knew when I would be able to pickup vehicle as I was out of town. More

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The staff at this dealership are very caring and keep you informed about your vehicle and anything that needs to be done or watched. They are awesome! informed about your vehicle and anything that needs to be done or watched. They are awesome! More

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Took my car there because they had the part I needed in stock. Did not communicate at all. Dropped the car off Thursday for an oil change and minor maintenance. Never heard anything from the dealer. I call stock. Did not communicate at all. Dropped the car off Thursday for an oil change and minor maintenance. Never heard anything from the dealer. I called on Tuesday to check status. They were to busy to talk to me. Didn't get a call back for 2 hours to tell me it was ready. when I picked the car up, all 4 tires were low More

by bryantr Verified Customer Verified Customer

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Service was very good Personnel were all efficient and friendly They were all very knowledgeable and annsered all my guestions I would recommend Ford Latham !!!! friendly They were all very knowledgeable and annsered all my guestions I would recommend Ford Latham !!!! More

by SHOTALING7 Verified Customer Verified Customer

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I normally use the dealership in Catskill. Wanted to try Latham. Staff was friendly and I loved the Uber service. But the technician don’t fix my problem. I brought it in for a tire pressu Wanted to try Latham. Staff was friendly and I loved the Uber service. But the technician don’t fix my problem. I brought it in for a tire pressure guage monitoring problem. I still have the problem. And I’m guessing my dealer in Catskill will be able to solver it easily enough: More

by sha0 Verified Customer Verified Customer

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Work that was completed at this time met my expectation. The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include parts. That is an important piece of information to leave out. The estimate stated there could be adjustments at final bill but $500 is a BIG adjustment. The representative we were working with stated that it was the app/software that they work with and that he has complained about it in the past. Well I am adding to that argument. If I hadn't expected a bill around what the final cost was, I can tell you that you would be getting a 1 star rating and a very confrontational customer at pick up. What if I couldn't have afforded to pay the extra $500, how would you have handled it? Poor communication through Ford's app must be corrected for both your customer's and your staff. More

by FEDEXSICKLES Verified Customer Verified Customer

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If you enjoy the self-service experience, you’re going to love Latham Ford. Why settle for full-service when you can pay top dollar and still do it all yourself? It’s just like those high-end restaurants wh love Latham Ford. Why settle for full-service when you can pay top dollar and still do it all yourself? It’s just like those high-end restaurants where you cook your own steak—except here, it’s your vehicle, your time, and your follow-up. Prefer tracking down updates on your own? Like wondering if anything actually got done during your appointment? Perfect. Our self-service approach lets you take control of your entire experience. We’ll gladly sell you the vehicle—no problem there. After that, roll up your sleeves and enjoy the hands-on ownership journey. Ask about our self-service options today… where your time, effort, and patience complete the package. More

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