Ronald Draves | Page 6

Everyone was great from start to finish. Highly recommend the entire dealership. They are the best! Highly recommend the entire dealership. They are the best! More

by GEORGE_SINGER_21 Verified Customer Verified Customer

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My experience with this dealer was not good. The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their service shop for a month and a half (after bringing it last year and it never got fixed the first time). The lack of communication was unbelievable there. I had to call and track down the service tech for any tiny little bit of information and I was usually in the dark about what was going on. No car was ever made available for me to use in the month and a half my truck was there so I had to spend a ton of money on rental cars. Only once I complained to the service manager did any communication really happen. I will not be going to this dealer ever again and will definitely not recommend them to anyone either. More

by ELI_HAMMOND Verified Customer Verified Customer

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I had appt for 9 for oil change, tech said would be ready around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car w around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car was done with mechanic sitting back in spot I left it), I finally went to ask status and he apologized that they were so busy and overbooked. He was nice but appeared stress with how busy it was, although he did walk me to my car Other note my account for some reason didn't have the maintenance plan populated so there was going to be a charge... I did speak with finance who was able to correct that for me More

by Smarando Verified Customer Verified Customer

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The wait wasn’t as bad as I thought it would be. Friendly service staff Friendly service staff More

by CARLATETA102 Verified Customer Verified Customer

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The service staff was very knowledgeable, friendly, and helpful. They explained all my service needs. helpful. They explained all my service needs. More

by CPRENDERGAST1 Verified Customer Verified Customer

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Tim and his staff were wonderful. I’d like to recognize Jason (I believe that was his name). He made sure the car was pulled up, warmed, and ready when I was running late for work. Hi I’d like to recognize Jason (I believe that was his name). He made sure the car was pulled up, warmed, and ready when I was running late for work. His accommodation and attentiveness made a big difference. Thank you! More

by saramdm116 Verified Customer Verified Customer

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I am very pleased with the sales and service of the Ford of Latham dealership. of Latham dealership. More

by Dan H. Verified Customer Verified Customer

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Always good service here. Been very happy with no pressure. Communicative about process with repairs and time frames. Been very happy with no pressure. Communicative about process with repairs and time frames. More

by DHEILMAN85 Verified Customer Verified Customer

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They got me in relatively quickly, kept me informed as the work progressed, and did quality work. the work progressed, and did quality work. More

by EDKEILEN2 Verified Customer Verified Customer

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Great experience at Latham Ford. The service team did a great job. Facility was very nice and clean. The service team did a great job. Facility was very nice and clean. More

by MCKENNA1 Verified Customer Verified Customer

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