Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
62 Reviews
4.2

62 Reviews

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62 Reviews of Ronald Draves

September 27, 2025

Dealership Rating
Employee Rating

Great experience. Warm greeting from service representative Donat who kept me up to date on progress of the repair and got me transportation back when it was completed More

by jtemple1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donat Poirier

Sep 27, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 22, 2025

Dealership Rating
Employee Rating

The people that work there are helpful and I like your pick up and delivery service More

by Jmarsett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike

Sep 22, 2025

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

September 18, 2025

Dealership Rating
Employee Rating

I had a 10AM appointment on 7/31, which was the earliest appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was to More

by BBEBERWYCK
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Long

Sep 21, 2025

Ford of Latham responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 13, 2025

Dealership Rating
Employee Rating

They did a great job of getting my car in and out in advance of the time I had requested. All services were completed properly. More

by PMWATERVLIET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael hunter

Sep 13, 2025

Ford of Latham responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 12, 2025

Dealership Rating
Employee Rating

Could not have had a better time if I tried. Fantastic service, am very happy More

by LUKE_MATTICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

September 10, 2025

Dealership Rating
Employee Rating

Great dependable dealership. Friendly, customer oriented, knowledgeable, ON TIME, patient, reliable, CLEAN Area’s and busy. More

by TWIN1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 31, 2025

Dealership Rating
Employee Rating

Wonderful service by very nice people, thank you! We appreciate your professionalism and your kindness. More

by rainvillecarole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon

Aug 31, 2025

Ford of Latham responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 30, 2025

Dealership Rating
Employee Rating

Service was performed in the time that was stated and I was very informed. Thanks. More

by RLMURPHY2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 30, 2025

Dealership Rating
Employee Rating

Donat and the whole service team are phenomenal. I am an older disabled man and they went out of their way to make sure I was comfortable. In addition to the personal service, Donat and team veri More

by REALLYGRUMPY.MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donat and his team

Aug 30, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2025

Dealership Rating
Employee Rating

Service was great clean facility drop the truck off and was finished before the time they said More

by Ftcterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

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