Ronald Draves | Page 8

Service was performed in the time that was stated and I was very informed. Thanks. was very informed. Thanks. More

by RLMURPHY2006 Verified Customer Verified Customer

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Great experience, Service Advisor Michael Hunter provided very helpful and timely updates throughout the repair process. also Service Technician Matthew Tetreault performed an easy to understand Video inspec very helpful and timely updates throughout the repair process. also Service Technician Matthew Tetreault performed an easy to understand Video inspection of my vehicle. All repair work was done in a timely and very satisfactory manner. Highly recommended More

by DDENEAU1 Verified Customer Verified Customer

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This is my first bad experience with Ford of Latham up until now I received excellent service. The service advisors never called I always had to call for updates. The only call I received from the servic until now I received excellent service. The service advisors never called I always had to call for updates. The only call I received from the services advisors was when the job was done. She delayed my repair several times and assigned my repair to a technician on vacation. During the second week the vehicle was there another service advisor basically was going to put off the repair for another week until the technician assigned was back. The only redeeming quality was Ron the service manager. When I communicated the issues to him he got involved and did a great job of getting the vehicle repaired. On the final day I dealt with Lucas who was very friendly and did his best to correct a bad situation. More

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The staff was professional and helpful. The service technician started the service promptly and the work was completed in time manner. The work was completed at a cost that I thought not a The service technician started the service promptly and the work was completed in time manner. The work was completed at a cost that I thought not appropriate. More

by MACKESEYS Verified Customer Verified Customer

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The work necessary took longer than originally advised, and the communication back-and-forth is terrible and the communication back-and-forth is terrible More

by Screntz Verified Customer Verified Customer

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I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

by LRAIDERONE Verified Customer Verified Customer

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After appt was set, vehicle delivered and completed in a timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you More

by FARCHINO Verified Customer Verified Customer

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The staff were kind, courteous, helpful, and communicative. They are so friendly and wanting to help. communicative. They are so friendly and wanting to help. More

by NEVLING68 Verified Customer Verified Customer

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Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More

by DKKREIS07 Verified Customer Verified Customer

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I’ve been reading all of your responses to the less than stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and o stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and over again. Seems you are just responding to look like you are interested in solving people’s issues. It’s a shame I remember Latham Ford being a stellar company. You say you want to see what you can do after the fact. A known problem with the transmissions, appt was 3 days after warranty was up. Had you had more than one person able to make service appointments it would have been under warranty. The one person that takes appointments finally was available. By then my appointment date was after my transmission warranty was up. I don’t know what you can do now, I do know what you could’ve done More

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