Ronald Thomas | Page 6

We had the best experience ever at Niello Acura. Lance was very patient with us and informative. He delivered the best service ever. We are happy with our new suv and will be back for our next car Lance was very patient with us and informative. He delivered the best service ever. We are happy with our new suv and will be back for our next car. More

by ROSEBARRERO Verified Customer Verified Customer

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I had the absolute BEST experience purchasing my new vehicle from Niello Acura! From start to finish, the process was seamless, stress-free, and downright enjoyable. Daniel Jackson Brian Powers along wi vehicle from Niello Acura! From start to finish, the process was seamless, stress-free, and downright enjoyable. Daniel Jackson Brian Powers along with Business Manager Ron Thomas were all fantastic to work with. They were friendly, knowledgeable, and welcoming. I told Daniel exactly what I wanted and he listened without trying to talk me into something else. I appreciate that! Ron handled everything on the business side with ease. The whole team went above and beyond, explaining every detail clearly without any pressure. I’ve never had a car-buying experience this relaxed and fun! If you’re looking for a luxury vehicle and want outstanding customer service, Niello Acura is the place to go. I couldn’t be happier with my new car and the amazing team that helped me get it. Highly recommend!” More

by MGOMEZ6467 Verified Customer Verified Customer

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Excellent overall experience! From beginning (trade-in) to end (purchase/drive off) knowledgeable, friendly and efficient. No High pressure sales. Arty was especially great and a From beginning (trade-in) to end (purchase/drive off) knowledgeable, friendly and efficient. No High pressure sales. Arty was especially great and a pleasure to work with. Honestly everyone we interacted with was friendly and very knowledgeable. Highly recommend!! More

by DARLENE Verified Customer Verified Customer

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This is my second time leasing through them. Always has been an easy friendly experience. My salesperson Artiom, has gone way above what I expected with his easy manner and absolutely no high pr Always has been an easy friendly experience. My salesperson Artiom, has gone way above what I expected with his easy manner and absolutely no high pressure. He’s also very kind. More

by CASTRAUSER Verified Customer Verified Customer

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Friendly and professional atmosphere making the process of buying a care stress free thank you! of buying a care stress free thank you! More

by SANDRAGM2193 Verified Customer Verified Customer

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Excellent experience. Had to haggle a bit for my for my add-ons but worth it. I appreciate that the team was patient and worked with me to get me into a new RDX quickly Had to haggle a bit for my for my add-ons but worth it. I appreciate that the team was patient and worked with me to get me into a new RDX quickly and fairly. This is our 5th Acura and we'll continue to be loyal Acura customers. More

by JONDYOUNGER3322 Verified Customer Verified Customer

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Excellent customer service. David was detailed in describing everything about the vehicle I was interested in and demonstrated key features of the vehicle I didn’t even know it David was detailed in describing everything about the vehicle I was interested in and demonstrated key features of the vehicle I didn’t even know it had. It made me want the vehicle more than I already did. Finance department gave me the same hospitality. More

by one4flygrl Verified Customer Verified Customer

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Absolutely Amazing, made me feel very comfortable and they were very informative and answered all of my questions honestly. they were very informative and answered all of my questions honestly. More

by MCJUNKINA07 Verified Customer Verified Customer

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New Sales person Rich was great! Very friendly, respectful and as helpful as he could be. I was very disappointed in how we were treated by Pedro and Ronald - admittedly my husband Very friendly, respectful and as helpful as he could be. I was very disappointed in how we were treated by Pedro and Ronald - admittedly my husband was suspicious and annoyed and agitated by two things and let them know it - (background story, we drove up from Bay Area arriving at 6pm on a Sat. night after 2 hours of traffic, stayed until approx. 10:30pm, no dinner and then had to drive back arriving home at midnight) - so a lot of grumpy people on both sides…EXCEPT for Rich! What a nice guy…but geez! We are the customer buying our first car in a decade!!! I know how to de-escalate, but these guys decided to be get annoyed and defensive immediately instead of calmly trying to explain their logic or need for documents to be signed - it was SOOOOO uncomfortable - honestly, I could have done a WAY better job then those two. Let’s be honest, they knew they “had us over a barrel” because we really wanted the car, and we do love it - it’s beautiful and we’ve loved our Honda for 20 years so we know we’ll love the Acura MDX, but what a bad taste I have in my mouth after that testosterone stand off… I loved Rich though!!!!! Don’t let him loose his “new guy” essence!! Oh, and we really liked “Dave” who answered our initial online call and reached out to Niello quickly and got us set up to view the car - REALLY nice guy!! Please tell him I said so. More

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Best dealership experience so far. Everyone was great to work with. I appreciated the through test drive experience which helped me experience most of the cars features. Everyone was great to work with. I appreciated the through test drive experience which helped me experience most of the cars features. More

by FRANCISSUNGLAO Verified Customer Verified Customer

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