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Rosa Lerma
Rosa Lerma at Five Star Chevrolet
Refer Me

Rosa Lerma | Page 2

Customer Service

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
5.0
66 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

26 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

5.0

66 Reviews

Write a Review

66 Reviews of Rosa Lerma

June 23, 2023

Dealership Rating
Employee Rating

The Five Star Chevrolet team has worked very, very hard to earn my business and I am not easy to please! More

by Nomi
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bryce Cassels, Mark-Antony Mosley

Helpful
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Jun 24, 2023

Five Star Chevrolet responded

Thank you, Nomi, for giving us the chance to help with your vehicle's care. We appreciate you and your business. Call on us at 972-389-6700 whenever you need our advice. Enjoy your travels! Best Regards, Chris Selbach, Service Director

June 22, 2023

Dealership Rating
Employee Rating

Brian in service was fantastic along with Rosa and Amanda in customer scheduling. The car was completed faster than expected and of course Lloyd Facen was a wonderful conduit to getting things done and keepi More

by e2ortiz
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Facen, Brian Withem, Amanda Agosto

Helpful
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Jun 23, 2023

Five Star Chevrolet responded

Hello e2ortiz, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for recognizing our sales and service staff in your feedback. We truly want you to enjoy your vehicle. Please stay in touch at 972-389-6700. Sincerely, Alan Brown, General Manager

June 21, 2023

Dealership Rating
Employee Rating

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Selbach, Jessy Barrientos

Helpful
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Jun 22, 2023

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 21, 2023

Dealership Rating
Employee Rating

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Selbach, Jessy Barrientos

Helpful
Report | Print
Jun 22, 2023

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 14, 2023

Dealership Rating
Employee Rating

There’s nothing good or bad to say. You guys just don’t listen to the customer More

by Robert.vina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Withem

Helpful
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Jun 14, 2023

Five Star Chevrolet responded

Hello Robert, Thank you for reaching out to us and sharing your concerns. We apologize for any misunderstanding regarding the service performed on your vehicle. After carefully reviewing the details of your visit, we want to address the issue and clarify the situation. It appears that during the service appointment, our technician discovered that all four bleeder screws on the brake calipers were seized. Despite the technician's efforts, the screws could not be removed even after allowing them to soak for several hours. As a result, our technician recommended replacing all four brake calipers and performing a brake fluid exchange. We understand that Brian reviewed this matter during your visit for a recall, oil change, tire rotation/balance, and brake fluid service. Unfortunately, we were unable to perform the brake fluid service due to the seized bleeder screws, and you were not charged for it. We apologize if there was any miscommunication or if the explanation was not clear. Our primary goal is to provide exceptional service and ensure clear and transparent communication with our valued customers. We appreciate your understanding and patience throughout this process. If you have any further questions or are reconsidering the tech’s advice, please do not hesitate to reach out to Service Director, Chris Selbach at cselbach@sampack.com or 972-389-6700. We value your feedback and strive to continuously improve our services based on our customer's experiences.

March 26, 2023

Dealership Rating
Employee Rating

This has been the best Chevy dealership I been to get my truck worked on with no problem they never let me down an always try to help me out with repairs. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Withem, Amanda Agosto

Helpful
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Mar 27, 2023

Five Star Chevrolet responded

Thank you, Chris, for taking the time to rate your Five Star Chevrolet service experience. We strive for complete customer satisfaction and that goes beyond the recent visit. Call on us at 972-389-6700 any time we can help you with your vehicle questions. It will be great to hear from you again. Take Care, Chris Selbach, Service Director

March 17, 2023

Dealership Rating
Employee Rating

The service is excellent and I appreciate the help that you offer to me, Thank you Manny Galan for your help and great service. More

by Glewisville2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Nunez , Manny Galan

Helpful
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Mar 18, 2023

Five Star Chevrolet responded

Glewisville2, We appreciate you at Five Star Chevrolet and we want you comfortable driving your vehicle. Any time you need our help, call Manny and our staff at 972-389-6700. Thank you for sharing your feedback. Sincerely, Chris Selbach, Service Director

February 26, 2023

Dealership Rating
Employee Rating

Rosa always handles my appointments. She is great. Service is always thorough and.professional, even if it seems to ALWAYS take over 2 hours! More

by LoboSteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Barrientos

Helpful
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Feb 27, 2023

Five Star Chevrolet responded

Thank you, LoboSteve, for taking the time to rate your Five Star Chevrolet service visit. During your next appointment, I would like to assist Rosa and Jessy with an explanation of services and charges. Communication is a priority and we want to make certain you understand our processes and your vehicle care needs. We do appreciate the opportunity to work with you and we look forward to hearing from you again at 972-389-6700. Sincerely, Chris Selbach, Service Director

January 26, 2023

Dealership Rating
Employee Rating

Thank you to the Management Team on every visit I’ve made. Your time & courtesy is appreciated. More

by Coachtonya.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Galan, Mechanics

Helpful
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Jan 27, 2023

Five Star Chevrolet responded

Thank you, Coach Tonya, for taking the time to review your Five Star Chevrolet experience. We are more than happy to address the care of your GMC. We look forward to hearing from you in the future at 972-389-6700. Safe travels. Take Care, Chris Selbach, Service Director

January 21, 2023

Dealership Rating
Employee Rating

Service as always SPECTACULAR! ! I will always bring my vehicle to Sam Pack 5 Star Chevrolet 🌟 More

by rlerma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Jalijah Craine

Helpful
Report | Print
Jan 21, 2023

Five Star Chevrolet responded

Rlerma65, Your loyalty to Five Star Chevrolet is greatly appreciated. Thank you for choosing our service center for your vehicle's care. When you need our knowledge or advice, we welcome your questions at 972-389-6700. We are here to help with all of your automotive needs. Sincerely, Chris Selbach, Service Director

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