Rosa Lerma | Page 3

Five Star Chevrolet responded

Hello Robert, Thank you for reaching out to us and sharing your concerns. We apologize for any misunderstanding regarding the service performed on your vehicle. After carefully reviewing the details of your visit, we want to address the issue and clarify the situation. It appears that during the service appointment, our technician discovered that all four bleeder screws on the brake calipers were seized. Despite the technician's efforts, the screws could not be removed even after allowing them to soak for several hours. As a result, our technician recommended replacing all four brake calipers and performing a brake fluid exchange. We understand that Brian reviewed this matter during your visit for a recall, oil change, tire rotation/balance, and brake fluid service. Unfortunately, we were unable to perform the brake fluid service due to the seized bleeder screws, and you were not charged for it. We apologize if there was any miscommunication or if the explanation was not clear. Our primary goal is to provide exceptional service and ensure clear and transparent communication with our valued customers. We appreciate your understanding and patience throughout this process. If you have any further questions or are reconsidering the tech’s advice, please do not hesitate to reach out to Service Director, Chris Selbach at cselbach@sampack.com or 972-389-6700. We value your feedback and strive to continuously improve our services based on our customer's experiences.

Five Star Chevrolet responded

Thank you, Chris, for taking the time to rate your Five Star Chevrolet service experience. We strive for complete customer satisfaction and that goes beyond the recent visit. Call on us at 972-389-6700 any time we can help you with your vehicle questions. It will be great to hear from you again. Take Care, Chris Selbach, Service Director

Five Star Chevrolet responded

Glewisville2, We appreciate you at Five Star Chevrolet and we want you comfortable driving your vehicle. Any time you need our help, call Manny and our staff at 972-389-6700. Thank you for sharing your feedback. Sincerely, Chris Selbach, Service Director

Five Star Chevrolet responded

Thank you, LoboSteve, for taking the time to rate your Five Star Chevrolet service visit. During your next appointment, I would like to assist Rosa and Jessy with an explanation of services and charges. Communication is a priority and we want to make certain you understand our processes and your vehicle care needs. We do appreciate the opportunity to work with you and we look forward to hearing from you again at 972-389-6700. Sincerely, Chris Selbach, Service Director

Five Star Chevrolet responded

Thank you, Coach Tonya, for taking the time to review your Five Star Chevrolet experience. We are more than happy to address the care of your GMC. We look forward to hearing from you in the future at 972-389-6700. Safe travels. Take Care, Chris Selbach, Service Director

Five Star Chevrolet responded

Rlerma65, Your loyalty to Five Star Chevrolet is greatly appreciated. Thank you for choosing our service center for your vehicle's care. When you need our knowledge or advice, we welcome your questions at 972-389-6700. We are here to help with all of your automotive needs. Sincerely, Chris Selbach, Service Director

Five Star Chevrolet responded

Thank you, Mike! We appreciate the chance to help with the care of your Corvette at Five Star Chevrolet. Exceeding your expectations will always be the goal. Let us know when you need our vehicle advice at 972-389-6700. We are here for you! Happy Holidays, Chris Selbach, Service Director

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Jose! When you need future vehicle care, please reach us at 972-389-6700. Your complete satisfaction is always the goal. Thank you for giving us chance to work with you. Safe travels, Chris Selbach, Service Director

Five Star Chevrolet responded

Vicmag1973, Thank you for the kind words for our service department! We look forward to sharing your compliments with Rosa and the Five Star Chevrolet service team. Please don't hesitate to let us know when we can be of further assistance at 972-389-6700. Take Care, Chris Selbach, Service Director

Five Star Chevrolet responded

Thank you, Tallie! It's great to hear that the Five Star Chevrolet service staff was able to help you out. Our goal is to make sure you fully enjoy your truck. Reach us any time with questions at 972-389-6700. Take Care, Chris Selbach, Service Director