Rosa Lerma
Rosa Lerma at Five Star Chevrolet
Refer Me

Rosa Lerma | Page 4

Customer Service

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
5.0
66 Reviews

Dealership Experience

6 yrs, 2 mos

Industry Experience

26 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

5.0

66 Reviews

Write a Review

66 Reviews of Rosa Lerma

November 05, 2021

Dealership Rating
Employee Rating

Really professional customer service . I felt important , and appreciated . Corbin was amazing he greeted me at my door . He made me felt welcome . He took my info and than he took care of the rest . My car More

by nolberto23st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andres Nunez

Nov 06, 2021

Five Star Chevrolet responded

Thank you, nolberto23st, for taking the time to mention the services you received at Five Star Chevrolet. Corbin and our service staff remain available at 972-389-6700. Let us know when you have maintenance questions. Take Care, Chris Selbach, Service Director

September 23, 2021

Dealership Rating
Employee Rating

Due to the pandemic availability of parts it did take a while to complete the work. But Amanda and I communicated every week. Hi always. A loaner. And I am very satisfied More

by STL COUNTYBOYEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Sep 24, 2021

Five Star Chevrolet responded

Thank you for your patience during the parts shortage. We appreciate hearing you found Amanda's communication outstanding and we hope to have the chance to help you with future repair needs. Call us any time at 972-389-6700. We will do our best to serve you in a timely manner. Sincerely, Chris Selbach, Service Director

September 13, 2021

Dealership Rating
Employee Rating

Everytime I go here there very professional ..they even gave a video when they were done servicing my car very neat … definitely would recommend for both buying and getting your car serviced here More

by Koonce1103
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto , Jeff Mauldin

Sep 15, 2021

Five Star Chevrolet responded

Koonce1103, Your loyalty to Five Star Chevrolet does not go unrecognized! Thank you for your continued business and do not hesitate to call us between visits at 972-389-6700. We want to help you continue to enjoy a safe drive. Take Care, Chris Selbach, Service Director

September 07, 2021

Dealership Rating
Employee Rating

It was awesome even got a lift ride to and from the dealership That's right there is a capital A thank you guys keep up the good work More

by BIG 🐕
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 08, 2021

Five Star Chevrolet responded

Thank you for the feedback and high rating of your Five Star Chevrolet service visit. We want to make keeping your vehicle maintenance convenient. Let us know when we will see you again at 972-389-6700. Safe travels, Chris Selbach, Service Director

August 20, 2021

Dealership Rating
Employee Rating

Brian took care of business this dealership took care of me to on recall More

by Sparkschris2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 20, 2021

Five Star Chevrolet responded

Hello Sparkschris2003, It is always a pleasure to hear from our loyal Five Star Chevrolet customers. Please let Rosa or me know when you need our expert advice again at 972-389-6700. Thank you for rating our service center and call us any time. Take Care, Chris Selbach, Service Director

August 19, 2021

Dealership Rating
Employee Rating

Great service great teamwork and great establishment . I will always come to this location. And recommend my friends. More

by Sammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto , Jeff Mauldin

Aug 19, 2021

Five Star Chevrolet responded

Thank you, Sammy, for being a loyal Five Star Chevrolet customer. Your business and recommendations are truly appreciated. We are committed to you, too! Let us know how we can help you stay safe on the roads. Call us any time at 972-389-6700. Thanks again, Chris Selbach, Service Director

Aug 19, 2021

Sammy responded

This is always a great location to be treated like family also your vehicle’s maintained top notched at every visit.

August 11, 2021

Dealership Rating
Employee Rating

The service department is very clean, service managers are friendly and knowledgeable. More

by kclark5757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gutierrez

Aug 12, 2021

Five Star Chevrolet responded

Kclark5757, It is great to hear your experience at Five Star Chevrolet was a good one. Expect nothing less every time you visit. Reach Rosa, Ryan, or me any time at 972-389-6700. Do not hesitate to let us know when you need our automotive advice. Thank you, Chris Selbach. Service Director

July 30, 2021

Dealership Rating
Employee Rating

I would like to say thank you very much for the great customer service .. acttitude wise made all difference. I had called a different dealer closer to home since we've recently moved and I was completel More

by erikao.recinos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gutiérrez

Aug 02, 2021

Five Star Chevrolet responded

Welcome back to Five Star Chevrolet, erikao.recinos! Keeping you comfortable and your vehicle running well is our priority. Let us know when we can help again at 972-389-6700. Between visits, we always welcome your care questions. Thank you, Chris Selbach, Service Director

July 21, 2021

Dealership Rating
Employee Rating

Quick and friendly service but the trim on my roof doesn’t seem like it will last couldn’t fix my other issue had to order the part More

by ginamariejerome60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto, Ian Kuhn, Jacob Sosa , Ryan Knowles, Jeff Mauldin, Karina Najera, Jonathan Torres

Jul 22, 2021

Five Star Chevrolet responded

Hello ginamariejerome60, Your feedback is important and we appreciate your patience as we wait on the delivery of the parts needed to complete your repair. Upon your return, we will address the trim to assure you of its adherence. Please feel free to reach me directly at cselbach@sampack.com or 972-389-6700. Your complete satisfaction is my concern. Sincerely, Chris Selbach, Service Director

July 19, 2021

Dealership Rating
Employee Rating

The service at Five Star Chevrolet is remarkable. My Service Manager, Amanda was on point concerning my vehicle and displayed incredible professionalism and friendly customer service, both over the phon More

by G.Reeves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Jul 20, 2021

Five Star Chevrolet responded

Thank you, G. Reeves, for choosing Five Star Chevrolet for your vehicle's care. Amanda is a very knowledgeable advisor and we both welcome additional questions at 972-389-6700. We look forward to serving you again. Take Care, Chris Selbach, Service Director

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