Rosa Rodriguez | Page 2

Excellent and friendly service and support. The service team has made the process straightforward and understandable, and I appreciate their diligence in helping solve the issues i was having w The service team has made the process straightforward and understandable, and I appreciate their diligence in helping solve the issues i was having with my vehicle. More

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We love going to Gunn Honda because of Rosa, she is the best advisor! We've been going to get for seven years. best advisor! We've been going to get for seven years. More

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Really happy with my car repairs. Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little di Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little disappointed that my car wasn’t vacuumed out, I guess I assumed that was common courtesy. More

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Polite, courteous, thorough,helpful and honest. A joyful experience. Customer waiting areas was nice , clean. A joyful experience. Customer waiting areas was nice , clean. More

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For the mo part, Gunn has provided us fair to good service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Althou service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Although there is a $20 discount for oil change service after 1pm, the cashier and Service Rep forgot to ensure that the discount was reflected in our final bill. We ad to return for the refund. We were also advised that the engine air filter and cabin air filter needed replacement and showed us the current filters. We said no because it is basic maintenance that we can do ourselves. However, when we replaced the old cabin air filter, we discovered it had been put back incorrectly. I do not remember the names of any of the Service Department staff. More

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Service Department along with my Advisor Joe Esparza are the best a definite 5 star 🌟 team! the best a definite 5 star 🌟 team! More

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Excellent communication. Unfortunately, unable to find the issue with my car. Looking forward to further resolution. Unfortunately, unable to find the issue with my car. Looking forward to further resolution. More

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I took my Honda CRV in on a Saturday and it was diagnosed on the following Monday.After discussing the repairs I decided to let them do the repairs and it was noted that the car would be ready on that Thursd on the following Monday.After discussing the repairs I decided to let them do the repairs and it was noted that the car would be ready on that Thursday or Friday. No communication was given on Thursday and late Friday, around 5pm I decided to inquire as to the status since I had not heard anything. I was then told they had a problem with one of the parts and had to reorder the par and it would be the next Tuesday This was a problem for me. It would have been much easier if they had let me know when they had an issue so I could make arrangements. Also once I got home, around 30 miles away, I noticed the front fender bumper area seemed out of alignment. Two clips were broken off in that area and several plastic button caps in the fender well were missing. I could tell this was all recent since there was dirt around the area but not were they were missing from. It was easier to order the plastic fasteners and secure all this myself rather than make arrangement to take my car back to the dealer. I m just glad it did not come off while driving down the highway. More

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As a first time customer, I was very pleased with the welcoming and personalized level of care. Rosa provided exemplary service explaining my maintenance options and she took additional time to educate m welcoming and personalized level of care. Rosa provided exemplary service explaining my maintenance options and she took additional time to educate me on the features of my new vehicle. More

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Rosa is my service representative. She always makes sure that my Honda’s needs are taken care of in a timely manner. She also makes suggestions to help me save money. I never dread tak She always makes sure that my Honda’s needs are taken care of in a timely manner. She also makes suggestions to help me save money. I never dread taking my car to Gunn Honda for service because of how I am treated. More

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