Awesome customer service.
I received reports about my vehicle, while I was waiting. I’m Very satisfied.
I received reports about my vehicle, while I was waiting. I’m Very satisfied.
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by nessa11
Service Price Transparency
Other Employees Tagged:
Donny Penn
, Parish Malone, Manny Morin, Denise Pendergrass-Esparza, Joe Toepfer, Monica Valague
Apr 23, 2026 -
Gunn Honda responded
Thank you for your feedback! We’re glad to hear you received awesome customer service and appreciated getting updates and reports about your vehicle while you waited. It’s great to know you left very satisfied with your experience. We truly appreciate your support and look forward to serving you again!
Rosa was really good at explaining the process and
communicating throughout the appointment. Ten out of ten service.
communicating throughout the appointment. Ten out of ten service.
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by aaron.martell07
Service Price Transparency
Apr 23, 2026 -
Gunn Honda responded
Thank you for your feedback! We’re glad to hear Rosa did a great job explaining the process and keeping you informed throughout your appointment. It’s wonderful to know you received a “ten out of ten” service experience. We truly appreciate your kind words and will be sure to share them with Rosa and the team!
The buying process was pretty smooth , Mr.
Ford ( finance person) is a person with a lot of patience and knowledge His whole name Patrick Ford.
Ford ( finance person) is a person with a lot of patience and knowledge His whole name Patrick Ford.
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by compianeddie
Other Employees Tagged:
Monica Valague
Apr 23, 2026 -
Gunn Honda responded
Thank you for sharing your experience! We’re glad to hear the buying process went smoothly and that Patrick Ford in finance provided you with patient, knowledgeable support throughout. It’s great when the finance experience feels clear and stress-free. We truly appreciate your feedback and hope you enjoy your new vehicle!
Excellent and friendly service and support.
The service team has made the process straightforward and understandable, and I appreciate their diligence in helping solve the issues i was having w
The service team has made the process straightforward and understandable, and I appreciate their diligence in helping solve the issues i was having with my vehicle.
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by Josh S.
Service Price Transparency
Apr 23, 2026 -
Gunn Honda responded
Thank you for your kind feedback! We’re so glad to hear you received excellent and friendly service, and that our service team was able to make the process straightforward and easy to understand. It’s great to know their diligence helped resolve the issues with your vehicle. We truly appreciate your support and look forward to assisting you again in the future!
We love going to Gunn Honda because of Rosa, she is the
best advisor! We've been going to get for seven years.
best advisor! We've been going to get for seven years.
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by VR
Service Price Transparency
Feb 25, 2026 -
Gunn Honda responded
Thank you for your loyalty and for sharing such kind words! We’re honored you’ve trusted Gunn Honda for the past seven years. Rosa truly cares about her customers, and it’s wonderful to hear she continues to provide the exceptional service that keeps you coming back. We’ll be sure to share your praise with her. We look forward to seeing you at your next visit!
Really happy with my car repairs.
Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little di
Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little disappointed that my car wasn’t vacuumed out, I guess I assumed that was common courtesy.
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by Johnson
Service Price Transparency
Other Employees Tagged:
Donny Penn
, Parish Malone, Manny Morin, Denise Pendergrass-Esparza, Joe Toepfer, Monica Valague
Feb 23, 2026 -
Gunn Honda responded
Thank you for sharing your experience with us. We’re glad to hear you’re happy with the repairs and that we had the necessary equipment in stock to get your vehicle taken care of the same day. We also appreciate your honest feedback. We understand how a small finishing touch, like a quick vacuum, can make a big difference after a long visit, and we’re sorry we missed that expectation. Your comments help us improve, and we hope to provide an even better experience next time.
Polite, courteous, thorough,helpful and honest.
A joyful experience. Customer waiting areas was nice , clean.
A joyful experience. Customer waiting areas was nice , clean.
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by dickensonmelinda
Service Price Transparency
Feb 23, 2026 -
Gunn Honda responded
Thank you for the wonderful feedback! We’re glad to hear your visit was a joyful experience and that our team was polite, courteous, thorough, and honest throughout your time with us. Providing helpful service and a clean, comfortable waiting area is important to us. We truly appreciate your kind words and look forward to welcoming you back again in the future.
For the mo part, Gunn has provided us fair to good
service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Althou
service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Although there is a $20 discount for oil change service after 1pm, the cashier and Service Rep forgot to ensure that the discount was reflected in our final bill. We ad to return for the refund. We were also advised that the engine air filter and cabin air filter needed replacement and showed us the current filters. We said no because it is basic maintenance that we can do ourselves. However, when we replaced the old cabin air filter, we discovered it had been put back incorrectly.
I do not remember the names of any of the Service Department staff.
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by andyv108
Service Price Transparency
Other Employees Tagged:
Donny Penn
, Parish Malone, Manny Morin, Denise Pendergrass-Esparza, Joe Toepfer, Monica Valague
Feb 25, 2026 -
Gunn Honda responded
Thank you for your honest feedback. We’re glad to hear that, overall, you’ve received fair to good service from us, but we sincerely apologize for the frustrations you experienced during this visit. Missing the advertised oil change discount and requiring a return trip for a refund is certainly inconvenient, and we understand how disappointing that can be. We’re also sorry to hear the cabin air filter was not reinstalled correctly after inspection — that is not the level of care we aim to provide.
Your comments are valuable and help us improve our processes and attention to detail. We would appreciate the opportunity to learn more about your visit so we can address this with our service team. Please feel free to contact our Service Manager at your convenience. Thank you for bringing this to our attention and for giving us the chance to do better.
Service Department along with my Advisor Joe Esparza are
the best a definite 5 star 🌟 team!
the best a definite 5 star 🌟 team!
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by roberthinojosa928
Service Price Transparency
Other Employees Tagged:
Kevin Monreal,
Donny Penn
, Sal Hernandez, Zachary Hernandez, Parish Malone, Manny Morin, Denise Pendergrass-Esparza, Joe Toepfer, Monica Valague
Dec 15, 2025 -
Gunn Honda responded
Thank you so much for the incredible 5-star review! We’re thrilled to hear that you had such a positive experience with our Service Department and that Joe Esparza took great care of you. Joe truly takes pride in delivering excellent service, and your kind words mean a lot to our entire team. We appreciate your trust and look forward to assisting you again in the future!
Excellent communication.
Unfortunately, unable to find the issue with my car. Looking forward to further resolution.
Unfortunately, unable to find the issue with my car. Looking forward to further resolution.
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by coates_d
Service Price Transparency
Dec 15, 2025 -
Gunn Honda responded
Thank you for your honest feedback and for acknowledging our team’s communication. While we regret that the issue with your vehicle wasn’t identified during this visit, we appreciate your patience and understanding. Please know that our team is committed to continuing to work with you to find a resolution, and we look forward to assisting you further to ensure your concerns are fully addressed.
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