Rosa Rodriguez | Page 4

I took my Honda CRV in on a Saturday and it was diagnosed on the following Monday.After discussing the repairs I decided to let them do the repairs and it was noted that the car would be ready on that Thursd on the following Monday.After discussing the repairs I decided to let them do the repairs and it was noted that the car would be ready on that Thursday or Friday. No communication was given on Thursday and late Friday, around 5pm I decided to inquire as to the status since I had not heard anything. I was then told they had a problem with one of the parts and had to reorder the par and it would be the next Tuesday This was a problem for me. It would have been much easier if they had let me know when they had an issue so I could make arrangements. Also once I got home, around 30 miles away, I noticed the front fender bumper area seemed out of alignment. Two clips were broken off in that area and several plastic button caps in the fender well were missing. I could tell this was all recent since there was dirt around the area but not were they were missing from. It was easier to order the plastic fasteners and secure all this myself rather than make arrangement to take my car back to the dealer. I m just glad it did not come off while driving down the highway. More

Print

As a first time customer, I was very pleased with the welcoming and personalized level of care. Rosa provided exemplary service explaining my maintenance options and she took additional time to educate m welcoming and personalized level of care. Rosa provided exemplary service explaining my maintenance options and she took additional time to educate me on the features of my new vehicle. More

Print

Rosa is my service representative. She always makes sure that my Honda’s needs are taken care of in a timely manner. She also makes suggestions to help me save money. I never dread tak She always makes sure that my Honda’s needs are taken care of in a timely manner. She also makes suggestions to help me save money. I never dread taking my car to Gunn Honda for service because of how I am treated. More

Print

The service I received was excellent. Rosa and the technicians exceeding my expectations by having the diagnostic done fairly quick and the repairs done all in the same day. Rosa was very Rosa and the technicians exceeding my expectations by having the diagnostic done fairly quick and the repairs done all in the same day. Rosa was very good about contacting the extended warranty company and working through to get what they need to get their approval. I love the service everyone provides and I was especially pleased to get a shuttle ride immediately. Richard was so kind and helpful too. More

Print

Always treated so well here. They listen to my concerns and repair my vehicle correctly. Thank you Gunn team. They listen to my concerns and repair my vehicle correctly. Thank you Gunn team. More

Print

Always appreciate Rosa’s customer service. She treats me fairly….never pushes repairs that aren’t necessary. This is unusual for a dealership service center. That’s why I’ve been bringing my v She treats me fairly….never pushes repairs that aren’t necessary. This is unusual for a dealership service center. That’s why I’ve been bringing my vehicles to Gunn Honda for over 20 years. More

Print

Over the past years, I've bought 2 Ridgeline trucks from Gunn Honda and have been happy with the trucks, the service department and the great staff. Gunn Honda and have been happy with the trucks, the service department and the great staff. More

Print

Rosa was amazing in helping me with my service issue! She explained everything and we were able to make some decisions that would save us a lot of money done the road. Thank you so much! She explained everything and we were able to make some decisions that would save us a lot of money done the road. Thank you so much! More

Print

Great customer service at dealership and at the service department My adviser Rosa was great department My adviser Rosa was great More

Print

Outstanding customer service and expert maintenance and vehicle service every time at Gunn Honda; that’s why I trust my family van to them. vehicle service every time at Gunn Honda; that’s why I trust my family van to them. More

Print