Rosi Palermo | Page 3

Greatist experience ever in buying a car!! This was the best buying experience in all my years of buying a car! Jay Gonzalez was most knowledgeable sales person I have ever encountered and easy This was the best buying experience in all my years of buying a car! Jay Gonzalez was most knowledgeable sales person I have ever encountered and easy gooding in a no pressure experience. Jay and his Manager Lance made me agree with no hassles and the rest of the team there including rosi were professional at every moment. I totally recommend this store to be the best! Just ask for Jay! Thank you all. More

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Grateful Special Thank You to Vincent and Rosi and to the whole staff that helped make it possible for my daughters first car transaction to be easy and car Special Thank You to Vincent and Rosi and to the whole staff that helped make it possible for my daughters first car transaction to be easy and caring. Napleton Hyundai you have a wonderful staff that cares for there customers ! Thank you More

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Wonderful customer service I would like to thank Rosie Palermo for her help cleaning up a finance mess. Her ability to step in and fix the problem that we were having with Hyund I would like to thank Rosie Palermo for her help cleaning up a finance mess. Her ability to step in and fix the problem that we were having with Hyundai finance assures that our next lease will be with North Napilton Hyundai. Thank you so much for you help and expertise. More

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great! Napleton is great! I bought a Chrysler 300C there in 2006(they beat the price from Arrigo). I only serviced it @ Napleton. Great car!!, Now- 10 years Napleton is great! I bought a Chrysler 300C there in 2006(they beat the price from Arrigo). I only serviced it @ Napleton. Great car!!, Now- 10 years later they gave me 1/3 of what i paid for it as a trade-in on a new Genesis, on top of a great price on new car. Terrific dealership, great, honest, friendly people to deal with. (see Jay Gonzalez). Dr. R.M. More

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difficult/draining overall experience Had a very difficult and draining overall experience with this dealership (though otherwise, other than the service manager, the people I dealt with w Had a very difficult and draining overall experience with this dealership (though otherwise, other than the service manager, the people I dealt with were courteous, and my salesman Frank D'Arrigo and the dealership's dispute resolution person, Rosi, were helpful throughout). At first, I called them about a used Hyundai advertised on the internet for a certain price. I inquired about any dealer fees and if the price was negotiable. I was told that the standard dealer fee of about $800 or $900 would be waived for an internet buyer (same as another Hyundai dealer I had visited a few days before); I was also told that the price was negotiable, but not to expect a discount of $5,000. However, when I got to the dealership, after a good amount of back and forth with a sales manager I could not see, the best they were willing to do was to lower the purchase price by $500, but they would not waive the dealer fee in whole or in part. Then, when they gave me a total price for the car (including dealer fee, tags/transfer fee, and taxes), they threw in an extra $395 or so without telling me. I only became aware of the extra charge because the total price seemed a bit high, so I added up the numbers myself. When I inquired about the discrepancy between my total and theirs, the salesman told me that that was their fee for etching the VIN # on the car. Etching had not been mentioned or discussed until that time; I declined etching at this time. Then, when I paid for the car, in computing the total purchase price, they forgot to give me credit for the $500 deposit I had initially put down on the car. When I pointed out this mistake to their finance manager, he assured me that the money would be refunded to me in a few days' time. But it ended up taking many many weeks of emailing, texting and/or calling different people until that $500 was finally refunded to me--it was a very aggravating and stressful experience, aside from a tremendous waste of my time. As far as the rest of my experience goes, to make a long story short: the car was sold to me with a significant mechanical problem, and a bad battery (the latter per another Hyundai dealer's inspection). By the time I ultimately got the car back in seemingly proper working mechanical condition (except for the battery), many weeks elapsed since the date of purchase. As far as the significant mechanical problem, even though the dealership was aware that there was something wrong with the car, I was not advised of it when I purchased the car. Thank God I had insisted on getting a short term warranty from the dealer when I bought the car. Still, it did take at least a couple weeks of, again, very aggravating and stressful back and forth with them until they agreed to fix the problem. Lastly, as far as the bad battery, I was initially told by the dealership that it would be replaced; but some weeks after I got the car back, I was advised that they had in fact never changed the battery. Not surprisingly, while my wife was away from the house, the battery died on her and she had to get roadside assistance and buy a battery from them. Following this incident, I did give the dealership yet another opportunity to make good on the bad battery, but they never responded. More

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