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Rosie Hernandez
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Rosie Hernandez | Page 2
Service Advisor
Beck & Masten Buick GMC South
12820 Gulf Freeway
Houston, TX 77034
420 Reviews
420 Reviews
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420 Reviews of Rosie Hernandez
Verified Customer
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May 04, 2023
My truck was brought into the service center; the main one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the wate one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the water leak coming through the passenger sun visor arm was mis-diagnosed and the leak is clearly visible from the sunroof seal. I was charged for replacing something else. That leak was part of the $4,000 that I paid personally. The second issue was covered under the extended warranty and that problem was not solved. It involves the radio/console changing displays without action taken by the driver. This is an intermittent problem that seems to occur mostly while using the navigation system. It switches to one of the SiriusXM displays. Manually switching back to the navigation system will work for 10 to 30 seconds and then it switches back to the SiriusXM display. Sometimes the same SiriusXM display pops up on the smaller driver’s display. I intend to bring the truck back to get these problems resolved, but I live/work 90 miles away and leaving it for several days requires alternate transportation . More
by HOWARDGEO
May 02, 2023
You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy it, you have faults and they don't fix them either and the customer service is bad, lousy More
by WICHOM11
Other Employees Tagged: Frany Zepeda
April 30, 2023
I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. about an hour. Very friendly and amazing customer service. More
by CBURGESS10
Other Employees Tagged: Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez
April 26, 2023
I really enjoyed the service that was provided to me. The time I spent was very short and the courtesy was very good. Thanks. The time I spent was very short and the courtesy was very good. Thanks. More
by Sherman Elliott
Other Employees Tagged: Daniel, in the service department.
April 23, 2023
With this service I was happy. Just needed a part recall replacement. This time they actually washed my truck, after learning I have to ask for it. Just needed a part recall replacement. This time they actually washed my truck, after learning I have to ask for it. More
by Deanmhubsten
April 21, 2023
Rosie Hernandez made my visit a great experience , by always keeping me updated with my truck service. She has excellent customer service and will recommend GMC! always keeping me updated with my truck service. She has excellent customer service and will recommend GMC! More
by ANA.VILLANUEVA
April 18, 2023
I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator. More
by drdthekid61
Other Employees Tagged: Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez
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