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Rosie Hernandez
Rosie Hernandez at Beck & Masten Buick GMC South
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Rosie Hernandez | Page 3

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.5
420 Reviews
4.5

420 Reviews

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420 Reviews of Rosie Hernandez

April 16, 2023

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Employee Rating

Rocio was very helpful and helped with the extended warranty company. Very seamless process and would highly recommend using them for all my future service. More

by Holthaus_michael
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Recommend Dealer
Yes
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Apr 19, 2023

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Rocio could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

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Very friendly people’s in service dept. .They did a good job in my vehicle More

by Amelida Carcamo
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Yes
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Apr 18, 2023

Beck & Masten Buick GMC South responded

Amelida, I appreciate your kind words about our service team. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

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Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez

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Apr 17, 2023

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

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This time around I had a perfect experience. She was in touch with me at all time More

by GERONIMOMGONZALEZ
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Recommend Dealer
Yes
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Apr 14, 2023

Beck & Masten Buick GMC South responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

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took my vehicle in for service and they took forever and it seemed as if they were avoiding my calls More

by vr303331
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Recommend Dealer
No
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Apr 12, 2023

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

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Todo estuvo bien buen trato les doy las gracias por buen trato tienen muy buen servicio More

by J.VEGA65
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Recommend Dealer
Yes
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Apr 10, 2023

Beck & Masten Buick GMC South responded

Muchas gracias, que tenga un día exelente! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

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Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Frany Zepeda

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Apr 06, 2023

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2023

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Employee Rating

Everything went smooth, my truck was fixed with no issues upon picking it up. Only thing is they said they had no loaners and the employee standing in front of me was on the phone telling the person they had More

by ZAPATA_ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frany Zepeda

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Apr 06, 2023

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2023

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Employee Rating

Changed out the transmission and I picked it up in 2 days and drove away a happy guy. Great Service Team!!! Thanks Daniel and Gloria More

by g.chamblee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Apr 03, 2023

Beck & Masten Buick GMC South responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2023

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Rosie did a great job getting the service needed for my vehicle. Overall a great experience. More

by rogelioservin12
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Recommend Dealer
Yes
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Mar 23, 2023

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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