Ross Leffelman | Page 21

Customer care and service Very pleased with excellent service at every visit. All the employees I have dealt with are courteous , friendly and professional. I have purchased a Very pleased with excellent service at every visit. All the employees I have dealt with are courteous , friendly and professional. I have purchased a new car from them and prior to the purchase had my old car serviced at this dealership. More

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Car buying made easy My husband and I have dealt with Sierra Toyota for many years and we wholeheartedly recommend the dealership. Recently we were in a situation where we My husband and I have dealt with Sierra Toyota for many years and we wholeheartedly recommend the dealership. Recently we were in a situation where we had to replace our 14-year-old Rav. Marvin, Ross, and Gabe made our buying experience as pleasant as possible. Marvin Morris is a truly remarkable sales consultant: professional, knowledgeable, courteous, and responsive. He explained numerous options to us and we felt comfortable throughout the entire transaction. Ross made the numbers work for us and Gabe gave us straightforward service advice. We are happy with our decision to purchase a new Rav4 and will continue to use Sierra Toyota for our existing service and future purchase needs. Toyota Lovers Diane and Dan More

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Excellent Dealership/Great Team My wife and I just purchased a Toyota Highlander and are extremely pleased with the service and expertise at Sierra Toyota. Frank Pequeno is an excep My wife and I just purchased a Toyota Highlander and are extremely pleased with the service and expertise at Sierra Toyota. Frank Pequeno is an exceptional sales consultant who guided us through the process and answered every question. He is knowledgeable, friendly and reliable. I've already recommended to friends that they contact Frank for great customer service. Ross Leffelman is tremendous manager who provided us options and made our purchase easy. We've purchased numerous vehicles over the years, and in our opinion, Ross is the best in the business. With guys like Frank and Ross, you cannot go wrong purchasing your new vehicle at Sierra Toyota. They're straight-shooters who make car-buying an enjoyable task. More

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Tremendous experience working with very friendly talented pe I called inquiring about a car I saw on their web site. It took over 2 weeks before I was ready to go to the Dealership to see the car. No pressure or I called inquiring about a car I saw on their web site. It took over 2 weeks before I was ready to go to the Dealership to see the car. No pressure or annoying calls. The salesman, Carlos Flores, was a joy to work with. He knew his product and answered every question we had. The whole transaction went as smoothly as anyone could want. We got a great price including more for our trade-in by far than any other Dealership offered. More

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Love the Tacoma After spending some time on Saturday looking over our options on the Tacoma vs 4 Runner, our salesman and general sales manager was able to locate the After spending some time on Saturday looking over our options on the Tacoma vs 4 Runner, our salesman and general sales manager was able to locate the perfect Tacoma for my husband and I. Perfect color and all. They worked with us to get all the Lease documents and truck ready prior to an out of town engagement. Would highly recommend this dealership to anyone looking for a Toyota. They will take care of you. More

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A Pleasant Surprise! Sierra Toyota was a pleasant surprise to work with. The prices were reasonable; the sales personnel were knowledgeable; and the atmosphere was free o Sierra Toyota was a pleasant surprise to work with. The prices were reasonable; the sales personnel were knowledgeable; and the atmosphere was free of pressure. While I would never call buying a new vehicle "fun", I came away impressed with the positive attitudes I encountered. I would certainly not hesitate to do business with Sierra Toyota again. More

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Great deal and great service We drove the 2.5 hours from Phoenix for a deal on a Prius and we were not disappointed. They stuck to the price we agreed on over the phone. No surp We drove the 2.5 hours from Phoenix for a deal on a Prius and we were not disappointed. They stuck to the price we agreed on over the phone. No surprise fees or hidden charges. The vehicle was in great condition and had all the extras as posted in the online ad. Ry'n was friendly, informative and made the process understandable and easy. The warranty is better than the dealerships were offering for used vehicles in Phoenix. We love the car! We had been looking for over a month for a Prius. Thank you Sierra Toyota for helping us find just the right one. More

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Pleased with New Camry I commend Sierra Toyota for its quality customer service. This is the 4th Camry I have purchased in the past 12 years. I have always enjoyed my visi I commend Sierra Toyota for its quality customer service. This is the 4th Camry I have purchased in the past 12 years. I have always enjoyed my visit to the dealership. The staff members are friendly and provide excellent service. More

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Purchased new Camry Excellent dealership; efficient; thorough; no long, drawn-out negotiations; honest; friendly people; clean facility; quality service on previously-own Excellent dealership; efficient; thorough; no long, drawn-out negotiations; honest; friendly people; clean facility; quality service on previously-owned vehicle; no long wait for service appointment. More

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no hassle or pressure to buy I was on my way to Phoenix, Az to buy a vehicle. I stopped by Lawley Motors to look at Chevrolet and Ford products and could not come up with a vehic I was on my way to Phoenix, Az to buy a vehicle. I stopped by Lawley Motors to look at Chevrolet and Ford products and could not come up with a vehicle I liked. I stopped by Sierra Toyota just to see about having my trucked detailed prior taking it to the dealer in Phoenix. No openings until late February. So while I was there I thought about looking at the Tundras, was not impressed until I came to the last Tundra on the row. I saw the price and started to walk away but decided to look thru the window to see what the interior was like. I decided to investigate further and found Frank Pequeno and asked him to open up the truck. I really started liking it, but knew I had a deal in Phoenix and informed him that I was trading in my truck. I told him I didn't think they could give me a good trade in value. He took my keys and said let see what they would give. We went into the office and Scott Allen came in and stated what they would give me, they had my attention at that point. Between that and the rebate and the sale they were having on that vehicle we came to a deal. No pressure, no hassle to buy and I didn't have to go to Phoenix and on top of that they fueled up the truck for me. I would use Sierra Toyota again. I was disappointed that it didn't have auto-start like the new Chevrolet's, but other than that I am very happy. More

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