Ross Levy
Ross Levy at Naples Acura

Ross Levy

General Manager

Naples Acura

659 Airport Pulling Rd N
Naples, FL 34104

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4.9
379 Reviews

Dealership Experience

13 yrs, 4 mos

4.9

379 Reviews

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379 Reviews of Ross Levy

June 04, 2025

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Employee Rating

Horrible service ripoff. Tried to upsell five unnecessary services as immediately needed. Said the cabin filter was dirty and sent a picture of a filthy cabin filter that was More

by Jetemy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2025

Naples Acura responded

Grace, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your recent visit. After reviewing the situation, it’s clear that a mistake was made regarding your vehicle’s mileage, which led to inappropriate service recommendations. This was an honest error on our technician’s part, but we completely understand how this affected your trust and perception of our dealership. The photo of the cabin filter you received was in fact from your vehicle, and I was able to pull up the video footage from our shop which confirms this. I can understand under the circumstances why you would question the information we originally sent. We never intend to upsell unnecessary services, and we are sorry that our recommendations came across that way. Your vehicle’s actual condition and maintenance schedule should always guide our advice, and in this case, we missed the mark. We would appreciate the opportunity to make this right and hope you give us the opportunity to do so. Please feel free to reach out with any additional questions or concerns. Ross Levy General Manager, Naples Acura rlevy@naplesacura.com 239.263.5701

April 24, 2025

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My husband and I have bought two cars from Naples Acura and Norm, and had the pleasure of accompanying our daughter for her first purchase at Naples Acura. We live two hours away but it is worth the drive! More

by Amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2025

Naples Acura responded

Thank you Amy for your purchase, your loyalty to Naples Acura and for traveling 2 hours to purchase a vehicle! Norm is amazing to work with. He is very professional and very knowledgeable and tries to help find the perfect vehicle for his customers based on their needs and wants. We hope you and your daughter enjoy your new vehicles!

Apr 28, 2025

Naples Acura responded

Hi Amy, we are pleased to hear of your experience with us here at Naples Acura. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 04, 2025

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Michael "Sparky" Meador and Ross Levy were wonderful to work with on this purchase and would highly recommend them if your looking to purchase a new or used Acura or one of the other makes in their used ca More

by CDT
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Meador

Mar 04, 2025

Naples Acura responded

Thank you for your purchase and for your recommendation! Sparky and Ross are a dynamic team! They both are very focused on their customers and will try their hardest to find the perfect vehicle meeting all your needs and wants. Their end goal with all of their customers is to deliver the car and the experience. Enjoy your new Acura!

January 04, 2025

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Marvin was fantastic- transparent, responsive, appreciated if he didn’t know the answer, he found it and responded quickly. More

by RM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Larry Surman, Marvin Guerrier

Jan 07, 2025

Naples Acura responded

Thank you for your feedback and for your purchase! Marvin is fantastic to work with. He is very customer focused and will go the extra mile for his customers. Enjoy your new Acura in the new year!

December 17, 2024

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5th delivery of an Acura from this dealership, that alone should say something. Outstanding management, sales staff and service department. More

by ssheaf
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Dec 18, 2024

Naples Acura responded

Thank you for your loyalty to Naples Acura and for your feedback! 5 Acura's, that does say a lot. We try our best to give you a world class experience every time you visit our dealership. Enjoy the holidays in your new wheels!

December 13, 2024

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I have bought/leased over 10 cars here @ Naples Acura. Norm and Ross always take excellent care of me. Therefore I continue to come here! More

by DrV
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston

Dec 13, 2024

Naples Acura responded

Thank you Dr.V for your loyalty to Naples Acura and to Norm and Ross. They are a dynamic pair and will always go above and beyond for their customers. Enjoy the holidays in your beautiful new Acura!

November 14, 2024

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Laid back, no pressure sales experience. Very easy to work with. We definitely recommend Norm. More

by ejfayan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Naples Acura responded

Thank you for your purchase and for your feedback! Purchasing a new vehicle should be a positive event and Norm definitely will make it as easy as possible. Enjoy your beautiful new Acura!

November 10, 2024

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Employee Rating

Second purchase at this great dealer. Wife and I were greeted by the GM Ross who is so helpful. He handed us off to Norm Johnson in sales who helped in every single step making th proces More

by BradYamrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2024

Naples Acura responded

Thank you Brad for your purchase and for your feedback! We are very proud of our team at Naples Acura and you have had the opportunity to work with several of them. Enjoy your beautiful new RDX!

November 09, 2024

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It’s a good dealership,honestly and nice guy the sales person and manager,I recommend More

by hernansweet73
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Recommend Dealer
Yes

Other Employees Tagged: Omar Gonzalez JR , Joe Eisenberg

Nov 11, 2024

Naples Acura responded

Thank you for your kind words and for your purchase. We try our hardest to earn your business every time you visit our dealership. Enjoy your new ride!

November 08, 2024

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I have leased or purchased several vehicles. Norm Johnson handled my latest purchase and he is great. Courteous, knowledgeable and is there whenever you might need some help. I highly recomme More

by rfries
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Gonzalez JR

Nov 08, 2024

Naples Acura responded

Thank you for your purchase and for your feedback! Norm is great to work with. he is very knowledgeable and knows how to seamlessly guide his customers through the sales process. Enjoy your beautiful new Acura!

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