Ross Levy | Page 20

Best Acura Dealer in the Southeast U.S. I literally called and texted Acura dealerships over a week period from North Carolina to South Florida. I live in the Florida Keys so either way I w I literally called and texted Acura dealerships over a week period from North Carolina to South Florida. I live in the Florida Keys so either way I would have to travel to purchase a new Acura. The General Manager Mr. Ross Levy at Naples Acura answered my phone call sometime before 8 A.M. This was the first of many great impressions shaping my opinion of this dealership. I expected to be leaving a message on an answering machine. You have to understand I am 60 years old and this is not my first rodeo or experience preparing for battle with a car dealer. I am also a career retired military guy and have some pretty tough standards concerning professional conduct. I thought I had already done my homework on the 2019 Acura RDX but the General Manager Mr. Ross Levy explained in great detail the installed features and differences between the packages available on the 2019 Acura RDX. I had previously contacted multiple Acura dealers with varying degrees of responses. Most of them either had dealer add on items that were non-negotiable or they would not talk about my trade. One dealer wanted to charge me $600 dollars to bring a car I wanted from their sister dealership to their location fifty miles away. The General Manager at Naples Acura assigned Mr. Norman Johnston who called me within a very few minutes following our initial conversation. Mr. Norman Johnston was very professional, knowledgeable, courteous and most importantly a very good listener. I told him exactly what I thought I wanted in a 2019 RDX and what I wanted for my trade. Mr. Johnston gave me additional information about the 2019 which helped me pin point the exact car and he assisted with my trade-in. I told Mr. Norman Johnston I would be driving over five hours each way to complete this new car buying experience and I wanted to be in and out of their dealership as soon as possible. Mr. Norman Johnson said we will get you out of here as soon as we can but to be honest it is going to take you more time than you expect to be briefed on the technical features and capabilities of this vehicle and that he would need to demonstrate them to me. Mr. Norman Johnston was absolutely correct and I am very glad that he did not skip or rush me through this portion of the experience. The new RDX I purchased is loaded with technology. Everything in this buying experience was perfect. From the moment I pulled in the dealership following my five hour drive beginning at 05:30 that morning Mr. Norman Johnston welcomed me at the door and asked if there was anything I needed before we began. I took a short break while he fetched me a water. Once sitting at his desk it was obvious he had everything prepared. He discussed the order of business we would follow to complete the transaction, transferred insurance and immediately went to see the car I was buying followed by a test drive. Following the test drive I was introduced to Marianne Sullivan the finance manager. Marianne Sullivan is the "consummate professional". She explained all of the forms and contracts in detail and made sure I had a thorough understanding of everything I signed. Dealing with Marianne Sullivan was another unexpected highlight of this buying experience (Very courteous and professional). Mr. Norman Johnston introduced me to the folks I had been talking to throughout this process and introduced me to the service department. Before I departed he gave me his personal cell phone number so if I had any questions at anytime that me or my wife could contact him 24/7. We will be returning to and recommending Naples Acura and their professional staff to all of our friends and family. Keep up the outstanding work!! More

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Well Worth The Trip!! Top to bottom, our experience at Naples Acura was positive. On the sales side, Matthew was a great help- He listened to our needs, answered all questi Top to bottom, our experience at Naples Acura was positive. On the sales side, Matthew was a great help- He listened to our needs, answered all questions, and worked with us. So much so, we commuted nearly 3 hours because of his follow through. In and out of Finance quickly. Marianne and Ross felt like advocates in securing us a great rate in a no pressure atmosphere. Drove home in our MDX- What a vehicle! A month later, we are so happy with our purchase and experience! Highly recommend Naples Acura!!! More

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Acura MDX Lease Second MDX lease. Both Ross Levy and Norman Johnston were absolutely excellent. The quality, price and assistance/service were exceptional. I stron Second MDX lease. Both Ross Levy and Norman Johnston were absolutely excellent. The quality, price and assistance/service were exceptional. I strongly recommend both of them and the dealership. There are closer Acura Dealerships to my home but Naples Acura has earned my trust and business. More

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Very good buying experience We found working with Naples Acura was a great buying experience. Norman was a pleasure to work with and we felt it was a good deal We found working with Naples Acura was a great buying experience. Norman was a pleasure to work with and we felt it was a good deal More

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A+ Experience Thank you again to my salesman Norm Johnston and the the entire Naples Acura team for the top notch service. Leasing a car with you is always a pleasu Thank you again to my salesman Norm Johnston and the the entire Naples Acura team for the top notch service. Leasing a car with you is always a pleasure & I highly recommend Naples Acura to everyone! More

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Remarkable Sales & Customer Service Experience Regular communication from Norm Johnston at Naples Acura over the years has led to an excellent relationship and I truly value his approach to providi Regular communication from Norm Johnston at Naples Acura over the years has led to an excellent relationship and I truly value his approach to providing amazing customer service! As a loyal customer who's bought many vehicles, I appreciate the experience Naples Acura offers and highly recommend the entire team. Most recently I leased a new TLX and redesigned RDX. From the moment I walked into the newly remodeled facility, I was greeted with Norm's friendly smile and also was able to reconnect with Ross, Joe, Scott and was introduced to Marianne, their new Finance Manager. Everyone demonstrates a friendly professionalism and pleasurable buying experience. I know I'll be back for service as well as new car purchases in the future! More

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Top of the line experience and service...real pros Norm Johnston ranks at the top of all car salesman I've dealt with in over 60 years of buying cars. He is very knowledgeable and updated about the var Norm Johnston ranks at the top of all car salesman I've dealt with in over 60 years of buying cars. He is very knowledgeable and updated about the various models and features of all the Acura products he sells. He is patient, courteous and willing to go out of his way (even to your home if necessary) to ensure his customers are satisfied, and understand how to operate their vehicles, along with the myriad of tech features included. This was my fourth MDX acquisition from the Naples Acura team led by GM, Ross Levy. Ross is always friendly, courteous and available to back-up and help his excellent team of experts. Frequently, I've witnessed how Ross will step in to accommodate a customer's needs, when any attending sales or service person is temporarily occupied/diverted. It is easy to see why Naples Acura is a well-run entity with Ross at the helm. Marianne was very helpful, cheerful and expedient with handling and explaining the various financial documents associated with my latest MDX acquisition. More

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Norm Johnston Norm and the team at Naples Acura are truly top notch! Norm is a true professional. He made it quick, easy and straightforward. Just bought my secon Norm and the team at Naples Acura are truly top notch! Norm is a true professional. He made it quick, easy and straightforward. Just bought my second MDX as my first one approaches 300k miles. I will recommend Norm to family and friends. More

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Great Experience I just purchased my third car from Naples Acura. My salesperson, Norm Johnston is the best - knowledgeable, patient, and easy to work with. I highly r I just purchased my third car from Naples Acura. My salesperson, Norm Johnston is the best - knowledgeable, patient, and easy to work with. I highly recommend Naples Acura for a great car purchase experience. More

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Great Experience Norman made my car buying experience quick and easy. He is extremely knowledgeable about the product. I was torn between two models and he allowed me Norman made my car buying experience quick and easy. He is extremely knowledgeable about the product. I was torn between two models and he allowed me to take my time with each one to ensure I was happy with my decision. Marianne made my paperwork a breeze. I will definitely recommend Naples Acura to my friends and colleagues. More

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