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Ross Thorner
Ross Thorner at Criswell Nissan
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Ross Thorner

Parts Advisor rthorner@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

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4.6
7 Reviews

Parts Advisor (301) 825-5993 rthorner@criswellauto.com

4.6

7 Reviews

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7 Reviews of Ross Thorner

February 13, 2024

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Employee Rating

Favorable experience with good communication and explanation around recommended services. Also, very timely in performing needed work. More

by minclh00
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Moises Uribe Duran

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Feb 13, 2024

Criswell Nissan responded

We value your business and appreciate this positive feedback. Please don't hesitate to reach out with any additional questions regarding the service your vehicle needs to stay in great running condition.

February 08, 2024

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Employee Rating

Gail Did an amazing job! greeted me nicely and kept me updated. Had an great experience More

by GERMANTOWNMD
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Yes
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Feb 09, 2024

Criswell Nissan responded

Thanks so much for taking the time to let us know how we are doing! Don't hesitate to reach out if we can be of further assistance.

December 14, 2023

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A pleasure to work with everyone at Criswell Nissan. Service is great and they keep me informed. It’s always a pleasure dealing with them. More

by Gpmargelos
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome

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Dec 15, 2023

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide a top notch service experience each time you visit. We look forward to your next visit with us!

November 15, 2023

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I was able to get service without having to wait and I was very pleased with how rapid the service was done. More

by ERWIN.JAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Gargiulo , Mark Erbling

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Nov 16, 2023

Criswell Nissan responded

It's our pleasure to help! It's great to see everything was completed quickly and to your satisfaction by the friendly and professional staff at Criswell Nissan. Don't hesitate to reach out if we can be of service to you in the future.

October 21, 2023

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Quick service, managing expectations, and attention to detail made my service visit hassle free, thank you! More

by lmeyer365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

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Oct 24, 2023

Criswell Nissan responded

It's great to see you enjoyed an all-around outstanding service experience at Criswell! We look forward to the next opportunity to work with you.

October 02, 2020

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Employee Rating

She was so patient and calm we love the way she treated us she offered us coffe and water while waiting for the application of the car to go through More

by Luis.cruzazulista10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Gargiulo , Garo Avanessi, James Cook III, Marlysse De Moreno

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Oct 05, 2020

Criswell Nissan responded

We're very happy to see you found our staff to be so welcoming and helpful during your time here at Criswell Nissan. We value your business and look forward to assisting with any future automotive needs.

October 24, 2019

Dealership Rating

Excellent customer service Rafael is an excellent sales associate, tending to everything I needed before, during, and after my sale when through, even on his days off. Dealershi More

by Rob S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Gargiulo , James Cook III, Rafael Maldonado Larios, Dylan McKee, Juan Rubio

Helpful
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Oct 29, 2019

Criswell Nissan responded

Thanks for taking the time to tell us about your recent car buying event at Criswell! Many of our customers comment on the superb customer care they receive when working with Rafael throughout the purchasing process and we're happy to see you had a great experience as well. We look forward to the next opportunity to work with you!

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