Roy Smith

Subject: Extremely Disappointed – Integrity Issue with My Custom Truck Order To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the experience I recently had with your de Custom Truck Order To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the experience I recently had with your dealership. I visited your location with the intent to purchase a fully loaded truck. Your staff assured me that the exact configuration I wanted was available, which I later learned was not the case. Despite this, I chose to move forward and placed an order for a custom-built truck, completing all required paperwork and providing a deposit. I was informed the vehicle would arrive within three to four months. After waiting several months and repeatedly following up, I was shocked to learn that the truck I ordered — the exact build I selected and paid extra to have produced — had been accidentally sold by your dealership. This was devastating, as the vehicle represented a significant financial investment and held personal importance to me. Based on my understanding, including information from family members employed by GM, once a vehicle is ordered and assigned to a customer, it should be clearly tagged as sold to prevent precisely this type of situation. It appears this process was not followed, raising serious concerns about how my order was handled and whether profit was prioritized over integrity. This incident reflects a troubling lack of professionalism, accountability, and respect for your customers. I expect a prompt and thorough explanation of how this occurred, as well as what corrective actions your dealership intends to take to address this situation and prevent it from happening to others. Integrity and honesty are extremely important to me, and I hope your leadership team treats this matter with the seriousness it deserves. More

Report | Print

Everyone we interacted with at Ewing was fantastic. Roy and Oscar made our experience very enjoyable and stress free. It was well worth it to make the drive to Ewing from Weatherford, TX. Roy and Oscar made our experience very enjoyable and stress free. It was well worth it to make the drive to Ewing from Weatherford, TX. More

Report | Print

Oscar and Herman were amazing and made the process seamless. I highly recommend buying from Ewing Buick seamless. I highly recommend buying from Ewing Buick More

Report | Print

Ewing Buick GMc always make the process quick and easy. I made my appointment online and showed up a couple minutes late, but still they managed to get me in and out without missing a beat. I made my appointment online and showed up a couple minutes late, but still they managed to get me in and out without missing a beat. More

Report | Print

Best experience I’ve had in purchasing a vehicle in my 50+ years of buying vehicles for us and my family members and I’ve purchased a lot of vehicles during that time. 50+ years of buying vehicles for us and my family members and I’ve purchased a lot of vehicles during that time. More

Report | Print

He was very helpful and enjoyable to do business with! Helped us find the right car and gave us a fantastic deal, highly recommend this seller! Helped us find the right car and gave us a fantastic deal, highly recommend this seller! More

Report | Print

As an out of state customer, Oscar went above and beyond to give us all the information we needed to feel comfortable. Highly recommended. to give us all the information we needed to feel comfortable. Highly recommended. More

Report | Print