Rudy Robinson | Page 4

OUTSTANDING SERVICE DEPARTMENT I HAD AN ISSUE WITH A CPO USED VEHICLE I HAD PURCHASED. IT WAS HARD TO DETECT AND HARD TO IDENTIFY. I DEALT WITH PETER ONE OF THE TECHNICIANS, AND SER I HAD AN ISSUE WITH A CPO USED VEHICLE I HAD PURCHASED. IT WAS HARD TO DETECT AND HARD TO IDENTIFY. I DEALT WITH PETER ONE OF THE TECHNICIANS, AND SERVICE PERSONNEL ADRIAN, GEORGE, RUDY AND MY SALESMAN DAN STELMACH. DAN IS TOP NOTCH AND DIRECTED ME TO THE PROPER SERVICE PERSONNEL. ADRIAN WENT THE EXTRA MILE TO IDENTIFY AND FIX MY CONCERN. HE EVEN PROVIDED ME A LOANER SO HIS TEAM COULD SPEND MORE TIME TROUBLESHOOTING AND GET ME ON MY WAY SO I DIDN'T HAVE TO WAIT. ADRIAN CALLED ME A FEW HOURS LATER AND SAID THEY IDENTIFIED AND REPAIRED THE PROBLEM. AS IT WAS FRIDAY, I WASN'T EXPECTING THIS CALL UNTIL MONDAY. WE TOOK IT FOR A TEST DRIVE AND THEY DID FIND IT, AND REPAIRED IT. I SHARED WITH THEM I WAS TAKING A ROAD TRIP AND THEY WENT ABOVE AND BEYOND TO MAKE SURE I COULD MAKE MY TRIP WITH CONFIDENCE. I'M 62 YEARS OLD AND THIS IS BY FAR THE BEST PEOPLE IN A SERVICE DEPARTMENT I HAVE EVER HAD THE PLEASURE TO BUSINESS WITH. THANK YOU. I'LL BE BACK AND RECOMMEND YOU TO ANYONE THAT NEEDS REPAIRS!!!!!! More

by MCRD3010 Verified Customer Verified Customer

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Great Dealership! I came in for my regular oil change and I always "Feel the Luv" at CJ Wilson Mazda! There working on the facility, but you're never sitting around a I came in for my regular oil change and I always "Feel the Luv" at CJ Wilson Mazda! There working on the facility, but you're never sitting around a "Construction Mess" or sneezing from Dust! The staff is wonderful, fast and thorough! Wouldn't go anywhere else! More

by NIKKI_WEST31 Verified Customer Verified Customer

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Tire/Rim Replacement and Windshield Replacement I dropped my car off on a Monday for a tire replacement. After sitting in the lobby for over an hour I was told that my standard tire was not in stock I dropped my car off on a Monday for a tire replacement. After sitting in the lobby for over an hour I was told that my standard tire was not in stock and they had to order the tire and have the tire approved for replacement under the warranty. I was given a loaner car and was told my car should be ready at the end of the day. Later that morning I was informed that I needed two tires replaced and a rim replaced and my car would not be ready at the end of the day, so I told the service department to schedule a windshield replacement. After Monday, I had to call Mazda to get an update on my car because no one from the service department was calling me. In addition, each time I called I was told that my car would be ready the next day, and on the following day I would call and my car was still NOT ready. My car was in the repair shop for 5 days!!! Very disappointed with the timeliness of the service repairs and the lack of updates from the service department. A customer should NEVER have to call to receive updates on their vehicle and should not be told false information. Lastly, every time I called to check on my vehicle I would be put on hold for 5 minutes and the individual was still unable to answer my questions. Incredibly disappointed with the service and would prefer to never return back to the Orland Mazda. More

by ac1835 Verified Customer Verified Customer

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Airbag Upon receiving the notice of an airbag recall C.J. Wilson Mazda was extremely helpful in explaining the process and ordering the part. They kept me in Upon receiving the notice of an airbag recall C.J. Wilson Mazda was extremely helpful in explaining the process and ordering the part. They kept me informed of the process and let me know when part was ready to be installed. The installation was quick and efficient. They also let me know that I needed a new battery and that it was time to change my brake fluid, both additional services were helpful in keeping me on the road and of a safety concern. Thank you C.J. Wilson Mazda! More

by MSGSDB Verified Customer Verified Customer

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Excellent I've had the car two years. Have all my service done at the dealer. Every experience has been a "10". The car is great and the service is by far the b I've had the car two years. Have all my service done at the dealer. Every experience has been a "10". The car is great and the service is by far the best I've ever dealt with. These employees put the old myth of "Don't take it to the dealer" to bed. They should be commended for giving CJ Wilson Mazda a great reputation. Thanks More

by MCRD3010 Verified Customer Verified Customer

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Very good ecperience. Everyone was patient, pleasant, knowledgeable, and legitimately concern that I was getting all the questions answered and said that I could call or co Everyone was patient, pleasant, knowledgeable, and legitimately concern that I was getting all the questions answered and said that I could call or come in anytime to ask any thing I wanted to know about the car of the service. More

by TCBJ Verified Customer Verified Customer

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Very Satisfied Customer I appreciate the thorough and patient approach taken to determine why my car wouldn't start sometimes. I went in somewhat frustrated, but Rudy was cal I appreciate the thorough and patient approach taken to determine why my car wouldn't start sometimes. I went in somewhat frustrated, but Rudy was calm and intentional about eliminating the problem. More

by MILDREDVWATSON Verified Customer Verified Customer

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oil change Iwas ther for an oil change in August and told them my engine light would go on from time to time. I was told that it was because the oil change was d Iwas ther for an oil change in August and told them my engine light would go on from time to time. I was told that it was because the oil change was due and they reset it. well within a few days the light was on again. I went back in to buy a new tire in October and told them the engine light goes on once and a while still. After they replaced the tire I didn't have time to wait for them to check the light, but he told me when I come in for an oil change they will look at it. I asked if I still had a free oil change left, he said yes. I returned December, and after my car was finished, I was told the oil change was not free which was upsetting because I just received a Castrol $10 in the mail but didn't bring it in because I thought it was free, and also was told the engine light was on because my tires needed to be rotated and because I was due for this oil change. I was told everything was reset. Anyway the next day my engine light went on again. and still goes on from time to time. I'm guessing no one actually took the time to find out why More

by STEVEBOCH Verified Customer Verified Customer

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Fast, Efficient, Perfect! I have been to the service center a few times this year to get my oil and fluids changed and each time I come away more and more impressed with how qu I have been to the service center a few times this year to get my oil and fluids changed and each time I come away more and more impressed with how quickly and efficiently they are able to take care of my car and get me out the door. As a person who has a very tight schedule on the weekend, their efficiency always allows me to free up a few very important minutes during the day. More

by Mark P Verified Customer Verified Customer

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Excellent The staff was ver friendly and upstairs you have coffee extra goodies which is a plus and I would come back and again due to just close location T The staff was ver friendly and upstairs you have coffee extra goodies which is a plus and I would come back and again due to just close location Thank you again More

by KERRYMALEE Verified Customer Verified Customer

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