Russ Arons
Russ Arons at Douglas Volkswagen

Russ Arons | Page 11

marketing

Douglas Volkswagen

491 Morris Ave.
Summit, NJ 07901

4.9
147 Reviews
4.9

147 Reviews

Write a Review

147 Reviews of Russ Arons

September 18, 2021

Dealership Rating
Employee Rating

Mike ( sales ) and finance team were professional and tried to help as much as they can and to meet my expectations More

by jafber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Douglas Volkswagen responded

Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! I’m glad to hear Mike and team were professional and helpful. We always strive for excellence in customer service. Safe & Happy driving!

September 09, 2021

Dealership Rating
Employee Rating

Efficient service, clean office and waiting area. Since I was waiting for my car while it was being serviced, the rep would stop by and update me on the progress. More

by alarcon2901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Douglas Volkswagen responded

We are so grateful for your kind words. Thank you for taking the time to offer your great review. Happy Driving!

July 29, 2021

Dealership Rating
Employee Rating

No appointment necessary for service. Open early. Drop off and pick up available. Excellent service. Attention to detail. Minimal wait time with video of work sent after job completed. More

by Leibanez75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Technician

Sep 21, 2021

Douglas Volkswagen responded

We are so grateful for your kind words. Thanks for sharing your feedback, we hope to see you again in the future. Happy Driving!

July 21, 2021

Dealership Rating
Employee Rating

James Deutschkron is the best !!! Thank you for making my car buying experience less harrowing and a wonderful experience. I got my dream car!! Thank you More

by m.cabrera12
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 09, 2021

Dealership Rating
Employee Rating

I was very interested in purchasing the Atlas SUV and got in contact with sales representative James Deutchkron who was very efficient, knowledgeable and patient. The process streamlined well and I didn’t ha More

by Denisia.williams21@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Deutschkron

June 09, 2021

Dealership Rating
Employee Rating

Easy drop off, transparent updates, timely completion, friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear. More

by jjjsmith2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2021

Douglas Volkswagen responded

Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving

May 14, 2021

Dealership Rating
Employee Rating

I take my tiguan 2020 r line for service...oil change i was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxx More

by Jose Moya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 26, 2021

Douglas Volkswagen responded

Hello Jose and thank you for making us aware of your recent negative experience with our Service Department when you waited 2 hours and 10 minutes for an oil change to be completed. Please accept my personal apology for the extended wait period during your visit. Customer feedback is very important and helpful and I will be looking into the cause of the delay during your visit promptly to ensure that this situation does not recur. I am available to talk with you about this experience and if you are interested. Egon Cantor Service Manager 908.522.7300

May 14, 2021

Dealership Rating
Employee Rating

The repairs were perfect and completed in a timely manner. Service professionals were polite and professional and provided good communication during the repair process. Overall excellent. More

by Cwilson7951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis

May 08, 2021

Dealership Rating
Employee Rating

Thank You to James Deutschkron for the excellent service we received while purchase of 2021 VW Tiguan. We appreciate the fast work and How you made the buying process so easy.. More

by nfrferwf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 05, 2021

Dealership Rating
Employee Rating

Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! More

by Leonardsmith33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 05, 2021

Douglas Volkswagen responded

Thank you Leonardsmith33 for a 5-star review and for letting us know that you received Excellent Customer Service! We appreciate your review and your business!

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