"Poor customer service"
Don't trust their inspection on used vehicles. They sold a used BMW with a passenger door lock not working. Agreed to fix and never ordered the part. When they do get the part it takes 2 hours to determine they don't have the right tool. So I get a loaner. A disgustingly dirty Elantra with a low tire. 2 days and I still don't have my car back yet. Will never do business with Freeman again
Other Employees Tagged:
Sales Manager on duty on 9/8/18
This was my first used car bought in the US and I was very pleased with the service provided by Russ Cooper and all the team at Freeman Hyundai. Mr. Russ Cooper gave my family and I all the attention and sold us a wonderful vehicle.
"Bait and Switch"
Worked with Russ who helped us 'look' for a vehicle. Not knowledgeable. Long story short, we were told all the numbers we agreed on were getting worked up. After waiting nearly an hour, we were given papers that listed numbers that were 1000s off from what we discussed. Walked out and got an even better deal BY FAR and better experience at Classic Mazda. Oh, Rodney was a smart xxx about the whole situation. Very appreciative that this happened and ended up in a better place. Everything happens for a reason I suppose.
Very good service, properly explaining what they did. Waiting is very good. I like very much the way the speak and explaining over all very good. Very good service, properly explaining what they did. Waiting is very good. I like very much the way the speak and explaining over all very good.
Other Employees Tagged:
"Purchased a pre-owned Jeep Grand Cherokee"
- Mike Morgan
This was a fantastic buying experience, from Russ who sold us the car to the Rodney in the business office. I got the feeling that they would support us even after we drove off the lot with a 78K used car. They were extremely professional but also very nice to deal with and made us very comfortable in the whole experience. We would definetly go there again and recommend it to other people. Outstanding!
Mike Morgan - Dallas
"easy, pleasant used car buying experience"
Seen by a salesperson promptly. Salesperson was competent. respectful, and professional. Financing person was friendly and efficient. We were visited periodically during our time waiting for finance, with apologies for the wait, and respect for our time.
"Great experience. "
All around great experience. Great product and great service. They went far and beyond in regard to the sale and service and preparation of the car afterwards. Russ and Edida were incredible. Very satisfied.
"Great car buying experience at Freeman Used Cars "
We've been looking for a truck for a week, and Freeman was our third or fourth dealership. From the moment I spoke on the phone with Russ Cooper, our salesman, I could tell a difference in professionalism and friendliness. We found an almost perfect truck at a great price, and Jesse the finance manager provided the same great service we had with Russ. I highly recommend this dealership.
"best experience buying a used car with russ cooper"
I had a great experience, no rush, kind Christians, I felt at home, trusting my salesman, I had a great experience, freeman in 3 years I will be back to purchase another car