Russ Millard

Awesome showroom consistent with the BMW product. Impressed by positive staff regardless of role, especially Russ Millard who was personable, professional and a pleasure to work with. If I were start Impressed by positive staff regardless of role, especially Russ Millard who was personable, professional and a pleasure to work with. If I were starting a dealership, Russ would be my first pick as the transaction involving a high end product needs someone of Russ’ caliber. 5 stars for Russ! More

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I highly recommend Bill Jacobs BMW. I leased with them for 6 years and I just purchased a new vehicle from them. Russ has been so amazing to work with, very helpful, informative, and I leased with them for 6 years and I just purchased a new vehicle from them. Russ has been so amazing to work with, very helpful, informative, and he listened to what I was looking for and got me in the perfect vehicle. Anna in finance was so helpful walking me through all the options. Honestly, the whole team there just goes above and beyond. They are patience, friendly and so customer service orientated, it really makes a difference when you are making such a big purchase. More

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Staff was incredibly helpful and nice. Russ was a great salesperson and I appreciated his willingness to spend the time with me. Would highly recommend. Russ was a great salesperson and I appreciated his willingness to spend the time with me. Would highly recommend. More

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Russ was very helpful in the buying process, the dealer let us thoroughly check over the pre owned vehicle before purchasing and gave us a great price. let us thoroughly check over the pre owned vehicle before purchasing and gave us a great price. More

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Russ at Bill Jacobs is the our go guy! He goes above and beyond for his customers. He goes above and beyond for his customers. More

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Russ was incredibly helpful. I wasnt sure I was ever going to be talked into a new car. He covered all major concerns and was very knowledgeable. I wasnt sure I was ever going to be talked into a new car. He covered all major concerns and was very knowledgeable. More

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Very laid back. Not pushy at all. Russ responded to my email even before they had opened. The whole team is Amazing!!!! No problems whatsoever. From the moment I wal Not pushy at all. Russ responded to my email even before they had opened. The whole team is Amazing!!!! No problems whatsoever. From the moment I walked through the door to when I signed the final paperwork, it was truly a pleasure. More

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I had the pleasure of working with Russ Millard at Bill Jacobs BMW in Naperville during the purchase of my new BMW, and I couldn't be more satisfied with the experience. Russ provided excellent customer se Jacobs BMW in Naperville during the purchase of my new BMW, and I couldn't be more satisfied with the experience. Russ provided excellent customer service throughout the process. We were able to negotiate a fair deal, and he was thorough in guiding me through all the necessary information to complete the purchase. His responsiveness to my texts and emails was outstanding, making the entire process smooth and efficient. I highly recommend working with Russ if you're in the market for a new vehicle. More

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Russ is a top notch sales advisor. He listens well and works hard to help you make the right choice by educating and sharing great advice all along the way. I just bought my 5th car f He listens well and works hard to help you make the right choice by educating and sharing great advice all along the way. I just bought my 5th car from Bill Jacobs BMW of which 2 were from Russ. Great experiences all around!! More

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Thank you for the excellent service and support throughout my purchase at Bill Jacobs BMW. Russ and the entire team made the process smooth and enjoyable, and I truly appreciate the professionalism throughout my purchase at Bill Jacobs BMW. Russ and the entire team made the process smooth and enjoyable, and I truly appreciate the professionalism and attention to detail. You not only met but exceeded my expectations, and I am very satisfied with my experience. More

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