Russ Millard | Page 6

I recently purchased a 2021 Volvo xc60 from Bill Jacobs. Russ was my advisor and I could not have been happier with the whole process. I ended up at what I felt was a fair price based on my research and w Russ was my advisor and I could not have been happier with the whole process. I ended up at what I felt was a fair price based on my research and we got there with a minimum of haggling. Admittedly I was not low balling them but the price difference from there ask was around $2K. So not insignificant. I was very happy with the straightforward way Russ conducted the negotiation. He was also very responsive to my questions via text and to a few requests I made. Other than coming to see the car initially and to pick it up, the balance was conducted remotely . I am 2 hours away so was especially thankful for the no hassle approach. Follow up by the support staff on paperwork was very well done , again with no hassle, I obviously had an excellent experience with them and was happy to write a few words . They are definitely one of the best dealerships I have dealt with in the last 20 years. More

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Gold star for this dealership and the total package buying experience we had working with Russ. Russ is professional, knowledgeable, and a pleasure to work with. We felt confident through all stages buying experience we had working with Russ. Russ is professional, knowledgeable, and a pleasure to work with. We felt confident through all stages of the process and would recommend Russ to anyone looking for a new or used car from someone they will enjoy working with to find the right automobile for their needs. More

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Honest, knowledgeable and a pleasure to work with, Russ and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So highly recommend them for your next car purchase. More

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I bought a CPO 2025 BMW X6 from this dealership. My client advisor was Russ Millard. Russ did a video walkthrough and sent me a copy of the video which gave me greater confidence in the car I was bu My client advisor was Russ Millard. Russ did a video walkthrough and sent me a copy of the video which gave me greater confidence in the car I was buying since I am not local to Naperville/Chicago. Russ was prompt, responsive, respectful and worked to make the process smooth despite inclement weather and FedEx delays. I recommend this dealer and would do business with them again. More

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It was my first time buying from a traditional dealership coming from Tesla and I had an overall positive experience. Russ was extremely helpful and went the extra mile for me multiple times. It was much app coming from Tesla and I had an overall positive experience. Russ was extremely helpful and went the extra mile for me multiple times. It was much appreciated! More

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Very good customer service and overall, a pleasant buying experience. There were no games and tricks and I didn't feel pressured beyond a healthy negotiation of couple of the aspects of the deal. Russ Mill experience. There were no games and tricks and I didn't feel pressured beyond a healthy negotiation of couple of the aspects of the deal. Russ Millard was accommodating and informative. Financing team was not pushy and made the final paperwork a breeze. Definitely recommend this dealer. More

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Service was outstanding on every level along with great communication. I would highly recommend buying a vehicle here communication. I would highly recommend buying a vehicle here More

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Buying from Bill Jacobs BMW and working with Russ is an easy process and totally recommended easy process and totally recommended More

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⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of leasing my new car, the 2024 BMW i4 M50 electric vehicle, and I couldn’t be happier with my experience at Bill Jacobs BMW! A special shoutout to Russ Millard, m new car, the 2024 BMW i4 M50 electric vehicle, and I couldn’t be happier with my experience at Bill Jacobs BMW! A special shoutout to Russ Millard, my Client Advisor, who made this experience truly exceptional. Russ was incredibly professional, knowledgeable, and genuinely eager to help me find the perfect car. He walked me through every feature of the i4 M50, ensuring I understood all the details and felt confident in my decision. The leasing process was seamless, thanks to Russ and the finance team, who tailored the lease terms to fit my needs. Russ’s dedication to customer satisfaction didn’t stop there—he followed up after the lease was finalized to ensure everything was perfect. If you’re looking for a BMW, I highly recommend working with Russ Millard at Bill Jacobs BMW. More

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Just wanted to come on here and thank the entire team at Bill Jacobs BMW for making this one of the easiest car buying experiences I've had. They gave me an absolutely killer deal on my dream vehicle. Mike Bill Jacobs BMW for making this one of the easiest car buying experiences I've had. They gave me an absolutely killer deal on my dream vehicle. Mike and Russ went above and beyond. Amazing experience from start to finish. The staff was knowledgable, accommodating, and efficient throughout the entire process. I will be using them for all of my BMW needs going forward. More

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