Russ Millard | Page 8

I went in to purchase a car and was introduced to Russ. He was great, informative about what I needed, and wasn't overbearing. I only came in for the day to check out a 2021 430i. Russ stayed in contac He was great, informative about what I needed, and wasn't overbearing. I only came in for the day to check out a 2021 430i. Russ stayed in contact and was willing to answer any questions I had. When I made my decision, he had me send over some information to help speed up the process regarding financing. He prepared water for me when I arrived and was very kind and helpful throughout my time at the dealership. Should I have any future purchases, I will be sure to reach out to Russ as working with him has been a great experience. More

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I recently purchased a 2024 BMW X3 from Bill Jacobs BMW, and my experience with Russ Millard was exceptional. From the moment I stepped into the facility, I was greeted with smiles and a clean environment. and my experience with Russ Millard was exceptional. From the moment I stepped into the facility, I was greeted with smiles and a clean environment. Russ was not only helpful but also incredibly informative. He took the time to understand my needs and made sure my time was valued. Russ went above and beyond to provide me with a quick reasonable quote, ensuring that my experience would be hassle-free. His professionalism and dedication made the entire process smooth and enjoyable. I couldn’t be happier with my new X3! If you’re in the market for a BMW, I highly recommend working with Russ Millard at Bill Jacobs BMW. His expertise and commitment to customer satisfaction are truly commendable. More

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The first steps into the facility i was created with smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more importa smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more important than his . Michael Fontana stepped in to assist swell. What team. I would refer my family and friends to Russ and Michael. More

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Russ Millard was a pleasure to work with - he listened to what we were looking for (a very specific listing we'd already found online and were ready to purchase that day, if all went well) and went to extra what we were looking for (a very specific listing we'd already found online and were ready to purchase that day, if all went well) and went to extra mile to ensure we were satisfied. I was a bit put off by the fact that some minor body issues on the vehicle (a 2008, so completely acceptable) we're not effectively shown in photos. Look it's an older vehicle that was priced to sell -- no reason not to be as transparent as possible in the research photos. I get it's a sales ploy of sorts: present the vehicle in the most attractive light possible using clever shadows and angles to avoid any blemishes. But I personally think you should put the details out there so a consumer can make an informed decision. I'm sure some 90+% of the car buying process now happens online well before anyone steps onto a dealership - so there's no reason not to be as transparent and upfront as possible. I would still recommend this dealer to any friend or family member and would specifically tell them they should ask for Russ. More

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Russ got my information online. He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! More

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My salesman Russ was top notch. I would recommend him and this dealership to anyone interested in a BMW I would recommend him and this dealership to anyone interested in a BMW More

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Amazing experience working with Russ to purchase my new BWM and with JJ in showing me the ins and outs. I highly recommend this dealership as well as working with Russ and JJ BWM and with JJ in showing me the ins and outs. I highly recommend this dealership as well as working with Russ and JJ More

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I recently purchased a used Audi S5 convertible from this dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't th dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't think anything of it. Once I got home, upon further inspection I noticed the camera lens was cracked. I reached back out and asked if they would repair this item. They refused. I replied that they sold this vehicle that they knew to have a defect. They replied that when they have off brand vehicles that come in, they check for safety and functionality. "We have not the internal means to check an Audi as they do a BMW. This all being said, a crack like this can be many times overlooked and it is not a direct threat to safety and drivability." I'm not sure of their reconditioning standards when this misses their notice. I know wonder if they missed this issue, is the rest of the vehicle safe? I sent pictures of the issues to no avail. If I could attach the pictures to show the safety issue I would. I drove over 2 hours to purchase this vehicle and this experience showed me that this was a mistake on my part. If you are looking for a dealership that is meticulous about used vehicles and their condition, takes responsibility for their vehicles, and wants to treat their customers the right way, please avoid this dealership. Learn from my expensive mistake. More

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I live at Ohio. I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are ve I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are very friendly, professional, and willing to work out a deal with you. Their Genius, especially Stefan Malm, are very knowledgeable about their cars and are very patient when explaining the details. I definitely recommend this dealer even if you live in another state. More

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Excellent experience overall from initial reservation to taking delivery. Great communication and customer service from CA Russ and GM Mike taking delivery. Great communication and customer service from CA Russ and GM Mike More

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