Russ Millard | Page 8

I’m a return customer, Russ has provided excellent service to me and my sons we appreciate his genuine concern that we are pleased with our purchase. We’ll be returning to Bill Jacobs for our next ca service to me and my sons we appreciate his genuine concern that we are pleased with our purchase. We’ll be returning to Bill Jacobs for our next car. More

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Russ made my first BMW purchase smooth and exciting! He was patient and explained anything I had questions about. He kept me updated on the status of the car's production and took the time to setup fe He was patient and explained anything I had questions about. He kept me updated on the status of the car's production and took the time to setup features on the car with me. I would highly recommend Russ and Bill Jacobs BMW! More

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Thank you to Russ Millard and the sales team. This was one of the best car buying experiences I have had. Thanks again! This was one of the best car buying experiences I have had. Thanks again! More

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Dealership was welcoming. Russ Millard was real nice and professional. No sales pressure. He would help in anyway possible to meet the customer expectations Russ Millard was real nice and professional. No sales pressure. He would help in anyway possible to meet the customer expectations More

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Great service by Russ Millard in helping us purchase our BMW. Very informative, efficient, and friendly support both during and post purchase. BMW. Very informative, efficient, and friendly support both during and post purchase. More

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I went in to purchase a car and was introduced to Russ. He was great, informative about what I needed, and wasn't overbearing. I only came in for the day to check out a 2021 430i. Russ stayed in contac He was great, informative about what I needed, and wasn't overbearing. I only came in for the day to check out a 2021 430i. Russ stayed in contact and was willing to answer any questions I had. When I made my decision, he had me send over some information to help speed up the process regarding financing. He prepared water for me when I arrived and was very kind and helpful throughout my time at the dealership. Should I have any future purchases, I will be sure to reach out to Russ as working with him has been a great experience. More

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I recently purchased a 2024 BMW X3 from Bill Jacobs BMW, and my experience with Russ Millard was exceptional. From the moment I stepped into the facility, I was greeted with smiles and a clean environment. and my experience with Russ Millard was exceptional. From the moment I stepped into the facility, I was greeted with smiles and a clean environment. Russ was not only helpful but also incredibly informative. He took the time to understand my needs and made sure my time was valued. Russ went above and beyond to provide me with a quick reasonable quote, ensuring that my experience would be hassle-free. His professionalism and dedication made the entire process smooth and enjoyable. I couldn’t be happier with my new X3! If you’re in the market for a BMW, I highly recommend working with Russ Millard at Bill Jacobs BMW. His expertise and commitment to customer satisfaction are truly commendable. More

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The first steps into the facility i was created with smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more importa smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more important than his . Michael Fontana stepped in to assist swell. What team. I would refer my family and friends to Russ and Michael. More

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Russ Millard was a pleasure to work with - he listened to what we were looking for (a very specific listing we'd already found online and were ready to purchase that day, if all went well) and went to extra what we were looking for (a very specific listing we'd already found online and were ready to purchase that day, if all went well) and went to extra mile to ensure we were satisfied. I was a bit put off by the fact that some minor body issues on the vehicle (a 2008, so completely acceptable) we're not effectively shown in photos. Look it's an older vehicle that was priced to sell -- no reason not to be as transparent as possible in the research photos. I get it's a sales ploy of sorts: present the vehicle in the most attractive light possible using clever shadows and angles to avoid any blemishes. But I personally think you should put the details out there so a consumer can make an informed decision. I'm sure some 90+% of the car buying process now happens online well before anyone steps onto a dealership - so there's no reason not to be as transparent and upfront as possible. I would still recommend this dealer to any friend or family member and would specifically tell them they should ask for Russ. More

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Russ got my information online. He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! More

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